Home button greyed out

Report · May 25, 2023

I have everything working OK in versions 24.1.0 but if I update to a 24.3 or higher the home icon is greyed out and home screen not accessible however I try. I've tried reinstalling, removing photoshop completely and always the same. tried selecting and deselecting "auto show the home screen", does nothing. Have to downgrade to 24.1 to get the home screen back.

Report · May 25, 2023

Hi @steveh040485 have you tried resetting your preferences under Preferences/General? If no improvment, go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.

Report · May 25, 2023

Not sure if OK to reply here….? Resetting preferences didn’t work, thanks, Steve

Adobe Photoshop Version: 24.5.0 20230512.r.500 3fc8e4c arm64
Number of Launches: 1
Operating System: Mac OS 13.4.0
System architecture: Apple M2, HybridCPU(4:4)
Physical processor count: 8
Built-in memory: 16384 MB
Free memory: 8939 MB
Memory available to Photoshop: 13736 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 6.23.1
SAM SDK Version: 3.6.5
ACP.local Status:
- SDK Version: 3.0.1.1
- Core Sync Status: Reachable and compatible
- Core Sync Running: 6.5.0.24
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.0
Content Credentials is not available
Manta Canvas: Enabled.
Alias Layers: Disabled.
Highbeam: Disabled.
Touch Bar Property Feedback: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: HarfBuzz Not Initialized
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: Apple M2
GPUVendor: APPLE
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 11,453 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Display: 1
Display Bounds: top=0, left=0, bottom=956, right=1470
High DPI Monitor
Main Display
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
"/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/MacOS/sniffer" -baseTimeMS=10909042 -comment=Photoshop Version: Adobe Photoshop 24.5.0 20230512.r.500 3fc8e4c arm64

[147 ms]
Start sniffer 2023-05-25 15:08:35
# Photoshop Version: Adobe Photoshop 24.5.0 20230512.r.500 3fc8e4c arm64
sniffer -baseTimeMS=10909042 -comment=Photoshop Version: Adobe Photoshop 24.5.0 20230512.r.500 3fc8e4c arm64

{7 ms}
Start platform native
# displays: 1
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Display: 1
Main: TRUE
Built in: TRUE
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Dynamic range: (0 1)
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Attached Device: (DeviceID name=Apple M2 index=0)

# devices: 1
Device 0
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Power Envelope: DISCRETE
Attachment: EMBEDDED
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GPU accessible RAM: 11,453 MB
VRAM: 0 MB
Dedicated System RAM: 0 MB
Shared System RAM: 11,453 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: APPLE
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
End platform native
{84 ms}

{84 ms}
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# displays: 1
Display 0
Display: 1
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (1,470, 956)
Dimensions: (2,940 1,912)
Physical size: (290.568 188.968)
Pixel size: (0.0988327 0.0988327)
Dynamic range: (0 1)
Potential dynamic range: (0 2)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=16940800 index=0)

# devices: 1
Device 0
Name: Apple M2
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 1
1
GPU accessible RAM: 10,922 MB
VRAM: 10,922 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (2.1 Metal - 83.1)
Device version: 2.1 (2.1 Metal - 83.1)
Vendor name: APPLE
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
GLSL version: 1.20 (1.20)
CGL ID: 16940800
Display mask: 3
End platform OpenGL
{90 ms}

{90 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: Apple M2
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 11,453 MB
VRAM: 11,453 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Apr 15 2023 03:24:33))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: APPLE
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 3,423 GB / s
Compute score: 8,806.58
Device name string: Apple M2
Device vendor string: Apple
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
{146 ms}

Exit code kExitNormal
End sniffer 2023-05-25 15:08:35
[kStatusNormal, kExitNormal]

[147 ms]
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Start GetSnifferResult

[774 ms]
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------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 96380608859945848903
GUIDBucket:
Composite Core (enable_composite_core): on
Composite Core GPU (comp_core_gpu): off
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Document Graph (enable_doc_graph): off

Application folder: /Applications/Adobe Photoshop 2023/
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 926.4G, 179.1G free
Required Plugins folder: /Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/PlugIns/Required/
Primary Plugins folder: /Applications/Adobe Photoshop 2023/Plug-ins/

Installed components:

dvametadata.framework dvametadata 23.0.0.0
AdobeXMPScript.framework AdobeXMPScript 79.c0204b2def 79.c0204b2def
libdynamic-napi.framework Torq Native local
ICUUnicode.framework ICUUnicode 14.0.04ee3a5
ICUConverter.framework ICUConverter 14.0.04ee3a5
AdobeCrashReporter.framework AdobeCrashReporter 10.5.6
boost_system.framework boost_system 23.0.0.0
AdobeACE.framework AdobeACE 6.0.0 79.533c8ff20b.
dvanet.framework dvanet 23.0.0.0
AdobeOwl.framework AdobeOwl
mediacoreif.framework mediacoreif 23.0.0.0
dvascripting.framework dvascripting 23.0.0.0
dvaappsupport.framework dvaappsupport 23.0.0.0
AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 6.0.0 79.002995e5.
AIDE.framework AIDE 5.2.0 79.78f7814e
boost_chrono.framework boost_chrono 23.0.0.0
dynamiclink.framework dynamiclink 23.0.0.0
dvaaccelerate.framework dvaaccelerate 23.0.0.0
dvametadataUI.framework dvametadataUI 23.0.0.0
AdobeARE.framework AdobeARE 3.0.0 79.625377
AdobePDFPort.framework AdobePDFPort 4.0.0 79.625377
ICUInternationalization.framework ICUInternationalization 14.0.04ee3a5
boost_filesystem.framework boost_filesystem 23.0.0.0
AdobeBIB.framework AdobeBIB 4.0.0 79.533c8ff20b.
AdobeXMPFiles.framework AdobeXMPFiles 79.c0204b2def 79.c0204b2def
AdobeLinguistic.framework 14.5.0.32668ad
dvaplayer.framework dvaplayer 23.0.0.0
filterport.framework filterport 27.1.0.170
PlugPlugOwl.framework PlugPlugOwl 11.5.2.130
libzip.framework libzip 23.0.0.0
AdobeAGM.framework AdobeAGM 7.0.1 79.533c8ff20b.
AdobeSVGRE.framework AdobeSVGRE 9.3.0 "BUILDVERSION_HELPER"
AdobePDFL.framework AdobePDFL 17.0.0 79 . 77910c0cd
dvavulcansupport.framework dvavulcansupport 23.0.0.0
dvacore.framework dvacore 23.0.0.0
aiport.framework aiport 27.1.0.170
AdobePIP.framework AdobePIP 8.2.0.16
AdobePDFSettings.framework AdobePDFSettings 1.7
AdobeAXEDOMCore.framework AdobeAXEDOMCore 6.0.0 79.002995e5.
dvatransport.framework dvatransport 23.0.0.0
AdobeXMP.framework AdobeXMPCore 79.c0204b2def 79.c0204b2def
AdobeJP2K.framework AdobeJP2K 4.0.0 79.02b25b1
dvaaudiodevice.framework dvaaudiodevice 23.0.0.0
LogSession.framework LogSession 8.2.0.16
dvaaudiodsp.framework dvaaudiodsp 23.0.0.0
PlugPlugExternalObject.framework 11.5.2.130
AdobeSVGAGM.framework AdobeSVGAGM 4.0.0 79.b4ac713.
dvametadataapi.framework dvametadataapi 23.0.0.0
WRServices.framework WRServices 17.5.1 17.5.1.0
AdobeBIBUtils.framework AdobeBIBUtils 4.0.0 79.533c8ff20b.
boost_threads.framework boost_threads 23.0.0.0
CloudAILib.framework CloudAILib 27.1.0.170
SPBasic.framework SPBasic 27.1.0.170
AdobeCoolType.framework AdobeCoolType 8.2.0 79.533c8ff20b.
boost_regex.framework boost_regex 23.0.0.0
dvamediatypes.framework dvamediatypes 23.0.0.0
AdbePM.framework AdbePM 1
boost_date_time.framework boost_date_time 23.0.0.0
dynamic-torqnative.framework Torq Native local
AdobeMPS.framework AdobeMPS 9.0.0.52553 79.52a7d42b8
dvaui.framework dvaui 23.0.0.0
MacMemory.framework MacMemory 27.1.0.170
AILib.framework AILib 27.1.0.170
ICUData.framework ICUData 14.0.04ee3a5
dvamarshal.framework dvamarshal 23.0.0.0
aifm.framework aifm 27.1.0.170
Unified Extensibility Platform uxp-7.0.1-1-5a1d941
UPIC 2.6.0

Required plugins:

Accented Edges 24.5.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Adaptive Wide Angle 24.5.0, © 2014-2023 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin”
Analog Efex Pro 2 5.0.4.1, Copyright c2000-2022, DxO Labs - from the file “Analog Efex Pro 2.plugin”
Angled Strokes 24.5.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Average 24.5 © 1993-2023 Adobe. All rights reserved. - from the file “Average.plugin”
BackgroundFilter 5.0.4.1, Copyright ©2000-2022, DxO Labs - from the file “BackgroundFilter.plugin”
Bas Relief 24.5.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
BMP 24.5.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Camera Raw 15.3.1 (1455), Copyright © 2023 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
Camera Raw Filter 15.3.1 (1455), Copyright © 2023 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
Chalk & Charcoal 24.5.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Charcoal 24.5.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Chrome 24.5.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Cineon 24.5 © 2002-2023 Adobe. All rights reserved. - from the file “Cineon.plugin”
Clouds 24.5 © 1993-2023 Adobe. All rights reserved. - from the file “Clouds.plugin”
Color Efex Pro 4 5.0.4.1, Copyright c2000-2022, DxO Labs - from the file “Color Efex Pro 4.plugin”
Color Halftone 24.5.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Colored Pencil 24.5.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Conté Crayon 24.5.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Craquelure 24.5.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Crop and Straighten Photos 24.5 © 2003-2023 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin”
Crop and Straighten Photos Filter 24.5.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Crosshatch 24.5.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Crystallize 24.5.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Cutout 24.5.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Dark Strokes 24.5.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
De-Interlace 24.5.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Dfine 2 5.0.4.1, Copyright ©2000-2022, DxO Labs - from the file “Dfine2.plugin”
Dicom 24.5 © 2003-2023 Adobe. All rights reserved. - from the file “dicom.plugin”
Difference Clouds 24.5 © 1993-2023 Adobe. All rights reserved. - from the file “Clouds.plugin”
Diffuse Glow 24.5.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Displace 24.5.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Dry Brush 24.5.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Entropy 24.5 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
Export Color Lookup Tables 24.5 © 2012-2023 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
Extrude 24.5.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
FastCore Routines 24.5 © 1990-2023 Adobe. All rights reserved. - from the file “FastCore.plugin”
Fibers 24.5.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Film Grain 24.5.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Filter Gallery 24.5.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
FineStructuresFilter 5.0.4.1, Copyright ©2000-2022, DxO Labs - from the file “FineStructuresFilter.plugin”
Fresco 24.5.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Glass 24.5.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Glowing Edges 24.5.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Grain 24.5.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Graphic Pen 24.5.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Halftone Pattern 24.5.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Halide Bottlenecks 24.5 © 2023 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin”
HDR Efex Pro 2 5.0.4.1, Copyright c2000-2022, DxO Labs - from the file “HDR Efex Pro 2.plugin”
HDRMergeUI 24.5, Copyright © 2002-2023 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin”
HotPixelsFilter 5.0.4.1, Copyright ©2000-2022, DxO Labs - from the file “HotPixelsFilter.plugin”
HSB/HSL 24.5.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
IFF Format 24.5.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Ink Outlines 24.5.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
JPEG 2000 24.5 © 2001-2023 Adobe. All rights reserved. - from the file “JPEG2000.plugin”
Kurtosis 24.5 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
Lens Blur 24.5.0, © 2002-2023 Adobe. All rights reserved. - from the file “Lens Blur.plugin”
Lens Correction 24.5.0, © 2002-2023 Adobe. All rights reserved. - from the file “Lens Correct.plugin”
Lens Flare 24.5.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Liquify 24.5.0, © 2001-2023 Adobe. All rights reserved. - from the file “Liquify.plugin”
Luminar AI NO VERSION - from the file “LuminarAIPlugin.plugin”
Luminar Neo NO VERSION - from the file “LuminarNeoPlugin.plugin”
Matlab Operation 24.5 © 1993-2023 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
Maximum 24.5 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
Mean 24.5 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
Measurement Core 24.5 © 1993-2023 Adobe. All rights reserved. - from the file “MeasurementCore.plugin”
Median 24.5 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
Merge to HDR Efex Pro 2 5.0.4.1, Copyright c2000-2022, DxO Labs - from the file “HDR Efex Pro 2 Automation.plugin”
Mezzotint 24.5.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Minimum 24.5 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
MMXCore Routines 24.5 © 1990-2023 Adobe. All rights reserved. - from the file “MMXCore.plugin”
Mosaic Tiles 24.5.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Multiprocessor Support 24.5 © 1990-2023 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin”
Neon Glow 24.5.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Nik Selective Tool 2 ©2000-2020, DxO Labs - from the file “SelectivePalette.plugin”
Note Paper 24.5.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
NTSC Colors 24.5 © 1993-2023 Adobe. All rights reserved. - from the file “NTSC Colors.plugin”
Ocean Ripple 24.5.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
OpenEXR 24.5.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Paint Daubs 24.5.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Palette Knife 24.5.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Patchwork 24.5.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Paths to Illustrator 24.5.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
PCX 24.5 © 1989-2023 Adobe. All rights reserved. - from the file “PCX.plugin”
Perspective Efex automation Perspective Efex Photoshop Plugin - from the file “PhotoshopPlugin-automationPerspectiveEfex.plugin”
Perspective Efex Perspective Efex Photoshop Plugin - from the file “PhotoshopPlugin-filterPerspectiveEfex.plugin”
Photocopy 24.5.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Picture Package Filter 24.5 © 1993-2023 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
Pinch 24.5.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Pixar 24.5 © 1989-2023 Adobe. All rights reserved. - from the file “Pixar.plugin”
Plaster 24.5.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Plastic Wrap 24.5.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Pointillize 24.5.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Polar Coordinates 24.5.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Portable Bit Map 24.5 © 1989-2023 Adobe. All rights reserved. - from the file “PBM.plugin”
Poster Edges 24.5.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Radial Blur 24.5.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Radiance 24.5 © 2003-2023 Adobe. All rights reserved. - from the file “Radiance.plugin”
Range 24.5 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
Render Color Lookup Grid 24.5 © 2012-2023 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
Reticulation 24.5.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Ripple 24.5.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Rough Pastels 24.5.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Save for Web 24.5.0, © 1999-2023 Adobe. All rights reserved. - from the file “Save for Web.plugin”
ScriptingSupport 24.5, © 2002-2023 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin”
ShadowsFilter 5.0.4.1, Copyright ©2000-2022, DxO Labs - from the file “ShadowsFilter.plugin”
Sharpener Pro 3: (1) RAW Presharpener 5.0.4.1, Copyright ©2000-2022, DxO Labs - from the file “SHP3RPS.plugin”
Sharpener Pro 3: (2) Output Sharpener 5.0.4.1, Copyright ©2000-2022, DxO Labs - from the file “SHP3OS.plugin”
Shear 24.5.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Silver Efex Pro 3 5.0.2.37, Copyright c2000-2020, DxO Labs - from the file “NikCollection.plugin”
Skewness 24.5 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
SkinFilter 5.0.4.1, Copyright ©2000-2022, DxO Labs - from the file “SkinFilter.plugin”
SkyFilter 5.0.4.1, Copyright ©2000-2022, DxO Labs - from the file “SkyFilter.plugin”
Smart Blur 24.5.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Smudge Stick 24.5.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Solarize 24.5 © 1993-2023 Adobe. All rights reserved. - from the file “Solarize.plugin”
SP Substance Suite 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialSuite.plugin”
Spatter 24.5.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Spherize 24.5.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Sponge 24.5.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Sprayed Strokes 24.5.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Stained Glass 24.5.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Stamp 24.5.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Standard Deviation 24.5 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
StrongNoiseFilter 5.0.4.1, Copyright ©2000-2022, DxO Labs - from the file “StrongNoiseFilter.plugin”
Substance 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialFilter.plugin”
Sumi-e 24.5.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Summation 24.5 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
Targa 24.5.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Texturizer 24.5.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Tiles 24.5.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Torn Edges 24.5.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Twirl 24.5.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Underpainting 24.5.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Vanishing Point 24.5.0, © 2003-2023 Adobe. All rights reserved. - from the file “VanishingPoint.plugin”
Variance 24.5 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
Viveza 3 5.0.2.37, Copyright c2000-2020, DxO Labs - from the file “NikCollection.plugin”
Water Paper 24.5.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Watercolor 24.5.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Wave 24.5.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Wind 24.5.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Wireless Bitmap 24.5 © 1989-2023 Adobe. All rights reserved. - from the file “WBMP.plugin”
ZigZag 24.5.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

Optional and third party plugins: NONE

Duplicate and Disabled plugins: NONE

Plugins that failed to load:

ON1 Develop 2021 Filter NO VERSION - - from the file “/Library/Application Support/Adobe/Plug-Ins/CC/ON1 Develop 2021-suite.plugin/”
ON1 Develop 2021 NO VERSION - - from the file “/Library/Application Support/Adobe/Plug-Ins/CC/ON1 Develop 2021-suite.plugin/”
ON1 Develop 2021 NO VERSION - - from the file “/Library/Application Support/Adobe/Plug-Ins/CC/ON1 Develop 2021-suite.plugin/”
ON1 Effects 2021 Filter NO VERSION - - from the file “/Library/Application Support/Adobe/Plug-Ins/CC/ON1 Effects 2021-suite.plugin/”
ON1 Effects 2021 NO VERSION - - from the file “/Library/Application Support/Adobe/Plug-Ins/CC/ON1 Effects 2021-suite.plugin/”
ON1 Effects 2021 NO VERSION - - from the file “/Library/Application Support/Adobe/Plug-Ins/CC/ON1 Effects 2021-suite.plugin/”
ON1 Portrait AI 2021 Filter NO VERSION - - from the file “/Library/Application Support/Adobe/Plug-Ins/CC/ON1 Portrait AI 2021-suite.plugin/”
ON1 Portrait AI 2021 NO VERSION - - from the file “/Library/Application Support/Adobe/Plug-Ins/CC/ON1 Portrait AI 2021-suite.plugin/”
ON1 Portrait AI 2021 NO VERSION - - from the file “/Library/Application Support/Adobe/Plug-Ins/CC/ON1 Portrait AI 2021-suite.plugin/”
ON1 Resize 2021 Engine Automation NO VERSION - - from the file “/Library/Application Support/Adobe/Plug-Ins/CC/ON1 Resize 2021-suite.plugin/”
ON1 Resize 2021 Engine Filter NO VERSION - - from the file “/Library/Application Support/Adobe/Plug-Ins/CC/ON1 Resize 2021-suite.plugin/”
ON1 Resize 2021 Filter NO VERSION - - from the file “/Library/Application Support/Adobe/Plug-Ins/CC/ON1 Resize 2021-suite.plugin/”
ON1 Resize 2021 NO VERSION - - from the file “/Library/Application Support/Adobe/Plug-Ins/CC/ON1 Resize 2021-suite.plugin/”

Scan time: 0 ms - entries: 0

Installed TWAIN devices: NONE

Report · May 25, 2023

Hi @steveh040485 I see you are on a Mac. Can you try going to Apple System Settings/Security and Privacy/Full Disk Access and make sure PS is listed and active? Restart your PS.

Report · May 25, 2023

Hi Again,

I have now tried all versions 24.2 – 24.5 and all no good, however 24.1.1 and lower work fine – all show the home screen and my cloud photos…

Report · May 25, 2023

Hi @steveh040485 did you check your Apple System Settings?

Report · May 25, 2023

Yes, I did reply to that… systems settings checked, all allowed but still the same.

Report · May 26, 2023

Hi @steveh040485 it may be time to do a full clean install of everything.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Run this to remove all Adobe applications and resources and then download the CC desktop app and do a fresh install. Having all these various versions on the same Mac could be causing the issue.

Report · May 26, 2023

Hi again, thanks for your help. I have done this and no luck. So I wiped my drive, reinstalled OS and backed up from Macbook 16 which was working ok. All good now, no idea why. I think it may have been some of the plugins, of which I had many on the Macbook Air. So all good now, and thanks again

Hi @steveh040485<> it may be time to do a full clean install of everything.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Run this to remove all Adobe applications and resources and then download the CC desktop app and do a fresh install. Having all these various versions on the same Mac could be causing the issue.

Adobe Support Community

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