I cant LOG in CC account on the apps

[Mariano Rebolo]

i, trying to log in on my accounts, on my desktop on photoshop our light room, and the windowm that pops up with mail and passwords dosent come up, so i cant log in to use the apps, its a pain on the chill right now ! already try to restar pc, unistall all apps, delete files on app data, and the problem still mantain, cant open my apps =S

[Sameer K]

Hey, @Mariano Rebolo. Welcome to the Lightroom Community. I'll help you figure this out. 

If it is a personal machine, try these steps. Try these steps & report back with what you find:

1- In the Creative Cloud app, press CTRL + ALT + T (Win) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.

2- Windows - Press Windows + R to open the Run Window. Type in %temp% and delete files or folders with 'NGL' in their names.

3- Restart the computer. Sign in to Creative Cloud again & check if the issue exists.

Let me know if the error persists. Thanks!

Sameer K

(Type '@' and type my name to mention me when you reply)