import pdf loses/replaces text with symbols

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New Here ,
Sep 09, 2022 Sep 09, 2022

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I have been a happy user of the "Import PDF" dialogue in Photoshop for years, accessed by right-click opening a pdf using the Photoshop app.

Screen Shot 2022-09-09 at 2.50.26 PM.png

In more recent versions of Photoshop, I have found that rather than a clean import, which rasterizes text, etc, I am getting weird text replacement for most (but not all) text which is replaced with what appear to be black circles (see below).

Screen Shot 2022-09-09 at 2.51.13 PM.png

The version of the pdf that I am trying to open can be accessed at https://doi.org/10.1038/ngeo2098 (might be behind a paywall).

 

This worked seamlessly with all pdfs many versions ago, but this issue appears to be occurring in more and more pdfs in recent Photoshop releases.

 

In Acrobat (2022.002.20212) this views as I expect it to

Screen Shot 2022-09-09 at 2.56.43 PM.png

 

Photoshop for macOS (12.5.1) v23.5.0

Bug Unresolved
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1 Comment
Adobe Employee ,
Sep 12, 2022 Sep 12, 2022

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Hi @PaullyJD sorry to hear this.

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

-- Cory

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