Lines appear out of nowhere with 'outer glow' effect enabled, disappear when zoomed in

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New Here ,
Feb 08, 2022 Feb 08, 2022

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I'm experiencing a bug where when I see lines pop up that arent supposed to be there. How can I get them not to appear?

 

I think they are connected with the 'outer glow' effect which is the only effect I have on that layer group. When I click the eye to disable layer effects the lines disappear and when I click the eye again to re-enable them the line does not reappear. The lines also disappear when I zoom in, but then reappear when I zoom back out

 

The light grey lines in the screenshot below are not meant to be there

Annotation 2022-02-08 124856.png

After zooming in the lines disappear as can be seen in the below screenshot of the same area.

Annotation 2022-02-08 124905.png

 

System info:

Adobe Photoshop Version: 23.0.0 20211013.r.36 623993d x64
Number of Launches: 61
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19043.1288
System architecture: AMD CPU Family:15, Model:1, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 8
Logical processor count: 16
Processor speed: 3800 MHz
Built-in memory: 32694 MB
Free memory: 19460 MB
Memory available to Photoshop: 25131 MB
Memory used by Photoshop: 65 %

SAM SDK Version: 2.0.0-main.887.2
ACP.local Status:
- SDK Version: 1.50.2
- Core Sync Status: Reachable and compatible
- Core Sync Running: 5.2.7.2
- Min Core Sync Required: 4.3.28.24
Live Edit Client SDK Version: 3.86.01
Manta Canvas: Disabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Disabled.
Wintab Digitizer Services
Spec Version 2.0
Impl Version 2.0
Num Devices 1
PSUserConfig entries:
- K uSty UseSystemStylus 0
Image tile size: 1024K
Image cache levels: 2
Font Preview: Medium
HarfBuzz Version: 2.8.1
TextEngine: Unifed Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: AMD Radeon RX 6600 XT
GPUVendor: AMD
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 8,543 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Display: 1

 

Bug Unresolved
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Windows

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1 Comment
Adobe Employee ,
Feb 08, 2022 Feb 08, 2022

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Can you please update to 23.1.1? It has several fixes in it. If you're still having trouble, first restore your preferences:

Restore your preferences using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
Does it work correctly?
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.
If it does solve the problem, I would like to get the folder of settings to try and figure out what is bad with them.

 

If that doesn't work, go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?


Senior Product Manager - Customer Advocacy - Digital Imaging

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