Liquify

[ameliePhoto]

Hi! 

I tried many times to launch liquify this morning and nothing is happening... Instead, photoshop is freezing and I cannot access anything... Did you have this problem in the last week? Thank you

[Ged_Traynor]

@ameliePhoto try manually resetting your Photoshop preferences
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to back up your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

If that doesn't help, can you post your Photoshop system info, in Photoshop go to Help > System Info, hit the copy button and paste the entire thing into this thread

[ameliePhoto]

Ged, 

It's freezing when i am hitting Help ans System info.... 

[Ged_Traynor]

@ameliePhoto try resetting the preferences, using the link I provided above

[ameliePhoto]

Ged, Nothing is working .... 😞

[ameliePhoto]

I tried everything, even uninstall ... nothing is working. Photoshop is always freezing.... 😞  

[Ged_Traynor]

@ameliePhoto try using the Adobe cleaner tool

https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Also, what are your computer specs, do they meet Photoshop's system requirements

https://helpx.adobe.com/ie/photoshop/system-requirements.html

[ameliePhoto]

Photoshop stopped working when I did the upgrade yesterday.... 

[Ged_Traynor]

@ameliePhoto try downgrading to the previous version that worked

[ameliePhoto]

OMG, thank you so much! I didn't think about this one! It's working! Thank you!!!