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Mac M1 Pro Monterey Photoshop crashing and closing itself.

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Community Beginner ,
Oct 24, 2022 Oct 24, 2022

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I cannot get Photoshop to work on my M1 Pro Macbook Pro with 32G Ram. I am running the newest version of Photoshop 24.0 and I'm on Monterey 12.6. The program crashes constantly. If I tab away from the window to a different program it crashes. It crashes randomly when doing things, but I can't even get it to run for more than minutes at a time because if it doesn't crash -- it closes itself. I'll make a few changes and then it will say "do you want to save before closing?" I'm like umm....cancel please? But there isn't even a cancel option...you can either save or not, but its closing no matter what. I've tried dumping the pref's. I've used Onyx to do some maintenance. I've uninstalled and reinstalled. No luck whatsoever. Same deal. 

Bug Unresolved
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macOS

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1 Comment
Adobe Employee ,
Oct 24, 2022 Oct 24, 2022

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I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.

 

How did you restore your prefs? If you used a shortcut or the Prefs dialog to restore them, I would try this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.


Senior Product Manager - Customer Advocacy - Digital Imaging

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