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Object Selection Tool crashes Photoshop

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Community Beginner ,
Nov 19, 2021 Nov 19, 2021

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Photoshop 23.0.1 insta-quit/closes "crashes" for me as well - immediately on clicking on the object selection tool.
All other functions in PS seem to work sofar.
Windows OS does not crash nor does the PC, just PS.

It does not seem like crash reports are generated (if they are I have yet to be able to find them).
Brand new i7-12700K PC with 64GB RAM, win 11 pro, and an Nvidia GTX960 GPU. All drivers and software are up-to-date (have November 2021 dates).

After finding this thread and doing some troubleshooting I have found:

  • Photoshop v22.5.1 works fine (thank you to @Kukurykus for the suggestion), no issue with the same object select tool (I am using this version as a workaround until v23.0.x is fixed).
  • On v23.0.1 with very small 50x50 pixel files, the object select tool does not crash PS. Once I get up to a ~250x250 pixel, blank new file, the object select tool starts to crash PS to the Win 11 desktop.
  • The crashing behavior happens regardless of all of the existing troubleshooting steps (mostly around video card setting and drivers).

So, in short - with 2 versions of PS installed at the same time, and one works but the other crashes, it seems to be an issue with v23.0.1 that does not exist in v22.5.1.

Bug Unresolved
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1 Comment
Adobe Employee ,
Nov 20, 2021 Nov 20, 2021

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@Steph218128400la1 Are you seeing a crash or freeze where you need to force quit. If the former - I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

 

Couple of things to try:

1. If you restore your preferences using this manual method does it work correctly?

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back.

 

2. Go to Preferences > Performance... and uncheck Use Graphics Processor. Restart Photoshop. Does the problem persist?


Senior Product Manager - Customer Advocacy - Digital Imaging

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