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4

P: (10032638) Photoshop 2025 crashing when opening EPS files

Explorer ,
Oct 31, 2024 Oct 31, 2024

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Photoshop 2025 (26.0.0), immediately closes when opening EPS files, no matter the method. Dragging and dropping to the shortcut, opening directly in Photoshop, or even using "File > Place Embedded/Linked" – it simply crashes.

I've tested this on two different machines (both Macs) with Ventura, Sonoma, and Sequoia (all clean installations, as I thought it might be a macOS issue), but the problem persists.

I didn’t migrate any custom presets, shortcuts, or make any changes in preferences that could interfere.

The strange thing is: not all EPS files cause Photoshop to crash. A few open as they should.

I export all my EPS files with AF Designer before using them in Photoshop. I’ve never had an issue like this in all these years.

For context: I primarily work with product retouching, so I'm unable to apply labels/logos due to this issue. Any help or workaround to resolve this problem would be greatly appreciated.

 

Attached image from the moment of sadness:

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correct answers 1 Pinned Reply

Adobe Employee , Nov 14, 2024 Nov 14, 2024

The team is investigating this crash. Thanks for adding the details & sharing the sample files. 

 

Best, 

Sameer K

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Adobe Employee ,
Nov 06, 2024 Nov 06, 2024

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Hi @Cerezine,

 

Thanks for providing all these details — I understand how disruptive it is to have Photoshop crash when working with essential EPS files. To help investigate, could you share a few of the EPS files that aren’t opening? It would also be helpful to know the exact version of the app used to export them and if they’re opening correctly in that app.

 

Once we receive the files, I’ll forward them to our product team for further investigation. We’ll do our best to find a solution so you can continue your work smoothly.

 

Looking forward to your response!

 

Best regards,

Anshul Saini

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New Here ,
Nov 06, 2024 Nov 06, 2024

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Hi, Photoshop crashes when I open an EPS file also.

 

Crossing my fingers for a fix.

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New Here ,
Nov 13, 2024 Nov 13, 2024

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Hi, i am having the same issue! Help!

 

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Adobe Employee ,
Nov 14, 2024 Nov 14, 2024

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The team is investigating this crash. Thanks for adding the details & sharing the sample files. 

 

Best, 

Sameer K

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New Here ,
Nov 23, 2024 Nov 23, 2024

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Same issue as others but not with all eps files.  Photoshop 2025 v26.1.0 was used.  FYI, problem does NOT exist with Photoshop 2024 v25.12.0.  Meaning, the eps files that crash instantly with PS 2025 do not crash PS 2024.

 

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