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P: (#202502120032) Photoshop Generative Fill and Generative Expand not working

Community Beginner ,
Feb 12, 2025 Feb 12, 2025

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Hello, 

 

I'm on MacOS 15.1.1 (24B91) using Version 26.3.0

 

As soon as I try generating anything on photoshop (Generative Fill / Generative Expand) I have this message, basically saying "To access Firefly's fonctionnalities in Adobe softwares, you need to have authentic Adobe apps" but I actually have a Uni license so I guess its authentic. 

 

Anyone in the same situation ? Any ideas of how to solve this ? 

 

I've already tried to uninstall / re install creative cloud as well as Photoshop. 

 

Capture d’écran 2025-02-12 à 15.32.56.pngexpand image

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correct answers 2 Pinned Replies

Adobe Employee , Feb 12, 2025 Feb 12, 2025

Hi All! A few hours ago, we had an outage with GenAi tools in Photoshop. The issue is partly resolved on the services side. 

Our team is working on a fix for people with subscriptions through Universities/Institutes. For now, Photoshop Web and Firefly on Web work.

Status Investigating

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Adobe Employee , Feb 13, 2025 Feb 13, 2025

Hi All! The team has rolled out additional fixes for enterprise users. Will lock this thread for now. Please feel free to start a new conversation if you continue to experience this issue. 

Thanks!

Sameer Kumar

Status Fixed

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Adobe Employee ,
Feb 13, 2025 Feb 13, 2025

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Hi All! The team has rolled out additional fixes for enterprise users. Will lock this thread for now. Please feel free to start a new conversation if you continue to experience this issue. 

Thanks!

Sameer Kumar

Status Fixed

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