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P: 24.0.0 crashes whenever 'Decontaminate Colours' is selected in Select and Mask

Principiante de comunidad ,
Nov 15, 2022 Nov 15, 2022

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Hi

Photoshop 24.0.0, macOS 13.0.1. Photoshop closes immediately whenever I try to tick the 'Decontaminate Colours' checkbox after refining with 'Select and Mask'. Does anyone have any idea on fixes?

Thanks

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correct answers 1 respuesta fijada

Empleado de Adobe , Jan 19, 2023 Jan 19, 2023

Hi all,

 

We're happy to announce the release of Photoshop 24.1.1. This update includes the fix for this issue. To see the list of all fixed issues, click here

 

To update Photoshop to 24.1.1, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

 

Let us know if the update resolves the problem for those affected, and share your feedback.

 

Thanks,

Mohit

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Principiante de comunidad ,
Nov 15, 2022 Nov 15, 2022

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Oh, and I'm not sure how relevant this is but, I'm on an M1 Macbook Pro, so using the ARM achitecture.

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Empleado de Adobe ,
Nov 17, 2022 Nov 17, 2022

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I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address. Instructions here: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.

 

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Empleado de Adobe ,
Nov 17, 2022 Nov 17, 2022

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Engineering is looking into this issue. Thanks!

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Principiante de comunidad ,
Dec 15, 2022 Dec 15, 2022

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Happening on Intel Macs too... this is so annoying. Photoshop feels like it has devolved. 

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Principiante de comunidad ,
Jan 10, 2023 Jan 10, 2023

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I'm having the same problem since version 24.0.0 and now in 24.1.0 too. No resolution for this problem since the launch of 2023 version....

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Community Expert ,
Jan 19, 2023 Jan 19, 2023

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Hi, could @matthusmith @Andre Coelho PT @Napologetic  and all affected users go to their Creative Cloud app, click the check for update button, and if available, update Photoshop to 24.1.1, which is supposed to fix this issue: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

Please report if the update solves your problem.

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Principiante de comunidad ,
Jan 19, 2023 Jan 19, 2023

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Problem solved with this new update.
Thank you! 

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Principiante de comunidad ,
Jan 19, 2023 Jan 19, 2023

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In some images, the problem remains...

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Empleado de Adobe ,
Jan 19, 2023 Jan 19, 2023

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Hi all,

 

We're happy to announce the release of Photoshop 24.1.1. This update includes the fix for this issue. To see the list of all fixed issues, click here

 

To update Photoshop to 24.1.1, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

 

Let us know if the update resolves the problem for those affected, and share your feedback.

 

Thanks,

Mohit

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Community Expert ,
Jan 20, 2023 Jan 20, 2023

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@Andre Coelho PT  can you try to find what those images that still ahve the issue have in common? a given size, setting, rules, etc. so that   @Mohit Goyal can report those findings to the team.

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Principiante de comunidad ,
Jan 20, 2023 Jan 20, 2023

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thank you, 24.1.1 definitely has fixed the issue as far as i can see.

 

I used the original file that was experiencing the issue, tried before and after the update to confirm this fix worked.

 

 

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Principiante de comunidad ,
Jan 20, 2023 Jan 20, 2023

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I can confirm that now is everything ok!

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Community Expert ,
Jan 21, 2023 Jan 21, 2023

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Thank you, @Andre Coelho PT had you updated to 24.1.1 when you made your beforelast message?

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Principiante de comunidad ,
Jan 22, 2023 Jan 22, 2023

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MÁS RECIENTES
Yes, the problem was solved only with the version 24.1.1.

Thanks fou your attention, @PECourtejoie!

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