• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

P: Accidentally or auto created infinite lights cause crash

2 Votes
Community Beginner ,
Feb 24, 2019 Feb 24, 2019

Copy link to clipboard

Copied

As You can see I have a lot of infinite lights. I don't know when they was created. When I try to render 3d layer, delete or disable visibility of lights program crashes without displaying errors. Addictionaly during opening project pops up an error about limit of lights. What can I do? Anyone can helps me solve this problem?
sRackMultipart201902241859615vw-0604bb6b-5e21-4eeb-971a-804ecb3b3b1d-1765504775.jpgRackMultipart201902241859615vw-0604bb6b-5e21-4eeb-971a-804ecb3b3b1d-1765504775.jpg

Bug Fixed
TOPICS
macOS , Windows

Views

19

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Nov 14, 2019 Nov 14, 2019
This issue should be fixed in the current version, Photoshop 2020 v21.x or later. Let us know if you're still having trouble.

Votes

Translate

Translate
7 Comments
Adobe Employee ,
Feb 24, 2019 Feb 24, 2019

Copy link to clipboard

Copied

How big is your file? Is it something you can post so we can help troubleshoot?

Senior Product Manager - Customer Advocacy - Digital Imaging

Votes

Translate

Translate

Report

Report
Community Beginner ,
Feb 24, 2019 Feb 24, 2019

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Feb 24, 2019 Feb 24, 2019

Copy link to clipboard

Copied

Thanks. The file worked for me to repro. Let have engineering take a look.

Senior Product Manager - Customer Advocacy - Digital Imaging

Votes

Translate

Translate

Report

Report
Community Beginner ,
Feb 24, 2019 Feb 24, 2019

Copy link to clipboard

Copied

Okay! Thank. I'm waiting

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Feb 25, 2019 Feb 25, 2019

Copy link to clipboard

Copied

Thank you for reporting the issue.

This file was originally created on Adobe Photoshop CC (Windows) in 2018. It looks to be damaged 😞
However, I have created a new file by exporting the 3D Layer as an OBJ and creating a copy of your layers to a brand new document.
🙂

You may download the file here from my creative cloud folder:
https://adobe.ly/2SYIGj7



Votes

Translate

Translate

Report

Report
Community Beginner ,
Feb 25, 2019 Feb 25, 2019

Copy link to clipboard

Copied

Great thanks for You! Lov u ❤️

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Nov 14, 2019 Nov 14, 2019

Copy link to clipboard

Copied

LATEST
This issue should be fixed in the current version, Photoshop 2020 v21.x or later. Let us know if you're still having trouble.

Senior Product Manager - Customer Advocacy - Digital Imaging

Votes

Translate

Translate

Report

Report