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P: Actions no longer run via keyboard shortcut unless an active document is open

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Community Beginner ,
Dec 02, 2019 Dec 02, 2019

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Our company relies upon a number of batch operation scripts (.jsx). The most recent update (PS 21.0.1) breaks a very convenient feature.

What we want fixed
- Run an action via keyboard shortcut from the home screen of Photoshop (no documents open). [1 user operation]

What we're dealing with
- The action needs to be run via the menu (File > Scripts > Browse > Find Script)  [4+ user operations]
- Open a document, then use the keyboard shortcut (this doesn't work for batch operations unless the script is altered to close the active document before running)

Bug Fixed
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macOS, Windows

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correct answers 1 Correct answer

Adobe Employee , Feb 19, 2020 Feb 19, 2020
This should be fixed in the 21.1 update that went out last night.

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12 Comments
Community Beginner ,
Dec 02, 2019 Dec 02, 2019

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This seems to be a cache bug of some sort. I was able to get it working via the Command button, but it won't work with Shift. Whereas some of our other users have no problem.

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Adobe Employee ,
Dec 02, 2019 Dec 02, 2019

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Does it work (at least as a workaround) to disable Preferences > General... "Auto show the Home Screen"

Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Dec 02, 2019 Dec 02, 2019

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Thanks for the quick response. Good thought. That does it

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Adobe Employee ,
Dec 02, 2019 Dec 02, 2019

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Can you confirm what OS/version you're running on? On macOS, all the combinations I used worked. 

Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Dec 02, 2019 Dec 02, 2019

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10.14.6 Mojave
As stated above, I'm expecting this is a cache (or some other local file) related error that's probably tough to reproduce. It smells that way to me since adjusting the assignment from the Shift to Command button was a successful workaround. But when it was changed back to Shift, the error occurred again.

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Community Beginner ,
Dec 02, 2019 Dec 02, 2019

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If you need more detailed information (such as a screen recording), I can still reproduce the error on my end when I disable your workaround

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Adobe Employee ,
Dec 03, 2019 Dec 03, 2019

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Yeah. A screen recording might help. Thanks.

Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Dec 03, 2019 Dec 03, 2019

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Runs properly using shift from 0:27 onward

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Community Beginner ,
Dec 03, 2019 Dec 03, 2019

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Whereas 'command' works without adjusting the home-screen option.

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Adobe Employee ,
Dec 04, 2019 Dec 04, 2019

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Perfect. I know what's going on now. Will look into it.

Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Feb 19, 2020 Feb 19, 2020

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This should be fixed in the 21.1 update that went out last night.

Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Sep 20, 2020 Sep 20, 2020

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I encountered the same problem. I'm having a new imac. After installing the photoshop to it, the shortcut keys for the actions is not working. I searched but none came to fix the issue. Then I suspect that the imac's internal function keys is affecting it so what I did is I went to system preference of imac> tap keyboard> keyboard tab> check Use F1, F2, etc keys as standard function keys

 

see attached image

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