P: Actions no longer run via keyboard shortcut unless an active document is open

[zbarnes_aw]

Our company relies upon a number of batch operation scripts (.jsx). The most recent update (PS 21.0.1) breaks a very convenient feature.

What we want fixed
- Run an action via keyboard shortcut from the home screen of Photoshop (no documents open). [1 user operation]

What we're dealing with
- The action needs to be run via the menu (File > Scripts > Browse > Find Script)  [4+ user operations]
- Open a document, then use the keyboard shortcut (this doesn't work for batch operations unless the script is altered to close the active document before running)

[zbarnes_aw]

This seems to be a cache bug of some sort. I was able to get it working via the Command button, but it won't work with Shift. Whereas some of our other users have no problem.

[J453]

Does it work (at least as a workaround) to disable Preferences > General... "Auto show the Home Screen"

[zbarnes_aw]

Thanks for the quick response. Good thought. That does it

[J453]

Can you confirm what OS/version you're running on? On macOS, all the combinations I used worked. 

[zbarnes_aw]

10.14.6 Mojave
As stated above, I'm expecting this is a cache (or some other local file) related error that's probably tough to reproduce. It smells that way to me since adjusting the assignment from the Shift to Command button was a successful workaround. But when it was changed back to Shift, the error occurred again.

[zbarnes_aw]

If you need more detailed information (such as a screen recording), I can still reproduce the error on my end when I disable your workaround

[J453]

Yeah. A screen recording might help. Thanks.

[zbarnes_aw]

Runs properly using shift from 0:27 onward

[zbarnes_aw]

Whereas 'command' works without adjusting the home-screen option.

[J453]

Perfect. I know what's going on now. Will look into it.

[J453]

This should be fixed in the 21.1 update that went out last night.

[defaultl50s7l1oh32z]

I encountered the same problem. I'm having a new imac. After installing the photoshop to it, the shortcut keys for the actions is not working. I searched but none came to fix the issue. Then I suspect that the imac's internal function keys is affecting it so what I did is I went to system preference of imac> tap keyboard> keyboard tab> check Use F1, F2, etc keys as standard function keys

see attached image