• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

P: Actions no longer run via keyboard shortcut unless an active document is open

Community Beginner ,
Dec 02, 2019 Dec 02, 2019

Copy link to clipboard

Copied

Our company relies upon a number of batch operation scripts (.jsx). The most recent update (PS 21.0.1) breaks a very convenient feature.

What we want fixed
- Run an action via keyboard shortcut from the home screen of Photoshop (no documents open). [1 user operation]

What we're dealing with
- The action needs to be run via the menu (File > Scripts > Browse > Find Script)  [4+ user operations]
- Open a document, then use the keyboard shortcut (this doesn't work for batch operations unless the script is altered to close the active document before running)

Bug Fixed
TOPICS
macOS , Windows

Views

431

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Feb 19, 2020 Feb 19, 2020
This should be fixed in the 21.1 update that went out last night.

Votes

Translate

Translate
12 Comments
Community Beginner ,
Dec 02, 2019 Dec 02, 2019

Copy link to clipboard

Copied

This seems to be a cache bug of some sort. I was able to get it working via the Command button, but it won't work with Shift. Whereas some of our other users have no problem.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Dec 02, 2019 Dec 02, 2019

Copy link to clipboard

Copied

Does it work (at least as a workaround) to disable Preferences > General... "Auto show the Home Screen"

Votes

Translate

Translate

Report

Report
Community Beginner ,
Dec 02, 2019 Dec 02, 2019

Copy link to clipboard

Copied

Thanks for the quick response. Good thought. That does it

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Dec 02, 2019 Dec 02, 2019

Copy link to clipboard

Copied

Can you confirm what OS/version you're running on? On macOS, all the combinations I used worked. 

Votes

Translate

Translate

Report

Report
Community Beginner ,
Dec 02, 2019 Dec 02, 2019

Copy link to clipboard

Copied

10.14.6 Mojave
As stated above, I'm expecting this is a cache (or some other local file) related error that's probably tough to reproduce. It smells that way to me since adjusting the assignment from the Shift to Command button was a successful workaround. But when it was changed back to Shift, the error occurred again.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Dec 02, 2019 Dec 02, 2019

Copy link to clipboard

Copied

If you need more detailed information (such as a screen recording), I can still reproduce the error on my end when I disable your workaround

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Dec 03, 2019 Dec 03, 2019

Copy link to clipboard

Copied

Yeah. A screen recording might help. Thanks.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Dec 03, 2019 Dec 03, 2019

Copy link to clipboard

Copied

Runs properly using shift from 0:27 onward

Votes

Translate

Translate

Report

Report
Community Beginner ,
Dec 03, 2019 Dec 03, 2019

Copy link to clipboard

Copied

Whereas 'command' works without adjusting the home-screen option.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Dec 04, 2019 Dec 04, 2019

Copy link to clipboard

Copied

Perfect. I know what's going on now. Will look into it.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Feb 19, 2020 Feb 19, 2020

Copy link to clipboard

Copied

This should be fixed in the 21.1 update that went out last night.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Sep 20, 2020 Sep 20, 2020

Copy link to clipboard

Copied

LATEST

I encountered the same problem. I'm having a new imac. After installing the photoshop to it, the shortcut keys for the actions is not working. I searched but none came to fix the issue. Then I suspect that the imac's internal function keys is affecting it so what I did is I went to system preference of imac> tap keyboard> keyboard tab> check Use F1, F2, etc keys as standard function keys

 

see attached image

Votes

Translate

Translate

Report

Report