P: Adobe Help function and Support Center do not work in DUTCH

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Community Beginner ,
Jul 19, 2011 Jul 19, 2011

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Dear Sir, Madam,

I bought a Master Collection CS5 in English.
I recently upgrade (1 or 2 months ago) via the Adobe Store and bought the Master Collection CS. 5.5 in DUTCH (DVD’s in a box)! The Photoshop Help function in the English version works well! But the Adobe Help function, as well as the Support Center does not work in DUTCH (only in Photoshop!! - not in Illustrator or Indesign,....) The Help Function in DUTCH is very important to me, because DUTCH is my first language. There will appear a pop-up window with a message that I need to reinstall, but it works absolutely not! I did this already several times and it still works not. I can always send You a Pintscreen from the POP-up message and email it to you. You can also contact me via my email: john.willems@skynet.be. Thank you to want to help. Greetings from John Willems.

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macOS , Windows

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correct answers 1 Correct answer

Adobe Employee , Jul 20, 2011 Jul 20, 2011
Howdy John, The problem you're encountering is a known bug in Photoshop CS5.1's Dutch Help. Luckily, however, there is a solution! 8-) 1. Exit both the Adobe Community Help application (if it is open) and Photoshop CS5.1. 2. Go to http://help.adobe.com/HelpCfg/nl_NL/P.... 3. Save the file that appears in your browser (File > Save Page As) to the appropriate directory for your operating system: * Windows XP/Vista/Win7 32 bit C:/Program Files/Common Files/Ad...

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Adobe Employee ,
Jul 20, 2011 Jul 20, 2011

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Howdy John,

The problem you're encountering is a known bug in Photoshop CS5.1's Dutch Help. Luckily, however, there is a solution! 8-)

1. Exit both the Adobe Community Help application (if it is open)
and Photoshop CS5.1.
2. Go to http://help.adobe.com/HelpCfg/nl_NL/P....
3. Save the file that appears in your browser (File > Save Page As) to
the appropriate directory for your operating system:
* Windows XP/Vista/Win7 32 bit
C:/Program Files/Common Files/Adobe/HelpCfg/nl_NL/
* Windows XP/Vista/Win7 64 bit
64-bit Photoshop: C:/Program Files/Common Files/Adobe/HelpCfg/nl_NL/
32-bit Photoshop: C:/Program Files (x86)/Common Files/Adobe/HelpCfg/nl_NL/
* Mac OS
/Library/Application Support/Adobe/HelpCfg/nl_NL/
Note: Saving the file replaces an existing file. Click OK if prompted to
replace the existing file.
4. Relaunch Photoshop CS5.1.
5. Relaunch Help from Photoshop.

This should resolve the problem,
Thanks,
David

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Community Beginner ,
Jul 20, 2011 Jul 20, 2011

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I'am starting to try it out know!

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Community Beginner ,
Jul 23, 2011 Jul 23, 2011

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Nothing helps! A great "bug". John.

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Adobe Employee ,
Jul 27, 2011 Jul 27, 2011

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Problem resolved.

Please keep in mind that if you're running both the 32-bit and the 64-bit versions of Photoshop, then you'll need to patch both versions of the Help application.

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Community Beginner ,
Jul 27, 2011 Jul 27, 2011

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Fantastic work David, It works perfect now and "share the screen AND the computer", whowww, very learnfull! Great support! Thanks again from John.

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Community Beginner ,
Jul 27, 2011 Jul 27, 2011

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Problem is solved, thanks (also) to share my screen and PC with Adobe!

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Adobe Employee ,
Aug 02, 2011 Aug 02, 2011

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Aw man! I look so serious in the picture. And my shirt is so conservative -- it doesn't have any tie-dye or color (it's really purple, green, and shades of brown and gold, but they don't come out over the little video window). 8-( Ah, well... Glad I could help, John! 8-D

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