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P: After latest update, "select and mask" tool gives program error

Community Beginner ,
Oct 19, 2017 Oct 19, 2017

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After the Photoshop CC 2018 update, I am getting "Could not apply the workspace because of a program error" after clicking "select and mask" button. Before update, it worked perfectly. Have somebody same problem?
RackMultipart201710193961114lx-df92a4eb-48da-4b49-89e7-b941e95d674a-1292889587.pngRackMultipart201710193961114lx-df92a4eb-48da-4b49-89e7-b941e95d674a-1292889587.png

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correct answers 1 Correct answer

Adobe Employee , Jan 22, 2018 Jan 22, 2018
This issue should be fixed by the Photoshop CC 2018 (19.1) update that was released today.

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Adobe Employee ,
Nov 14, 2017 Nov 14, 2017

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Hi Everyone,

This should be resolved in the 19.0.1 update released last night. Please update Photoshop using the Creative Cloud desktop app, and let us know how it goes!

Regards,
Hannah

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Contributor ,
Nov 14, 2017 Nov 14, 2017

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Hi Hannah,
This fixes this particular issue, but it broke refining the edge from an alpha mask:

https://feedback.photoshop.com/photoshop_family/topics/select-mask-ignores-edge-detection-when-initi...

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LEGEND ,
Dec 02, 2017 Dec 02, 2017

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Hannah,  It's Still broken at 19.0.1 under Win10.  I've tried EVERYTHING suggested in the community forums at Adobe etc. etc.  As soon as you begin refining a selection with "Select and Mask", PS appears to freeze.  Task Manager reports that PS is still using some CPU, etc... but it's essentially frozen; have to end PS with Task Manager.  Doesn't matter if image is 8-bit or 16.

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LEGEND ,
Dec 02, 2017 Dec 02, 2017

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Hannah,  It's Still broken at 19.0.1 under Win10.  I've tried EVERYTHING suggested in the community forums at Adobe etc. etc.  As soon as you begin refining a selection with "Select and Mask", PS appears to freeze.  Task Manager reports that PS is still using some CPU, etc... but it's essentially frozen; have to end PS with Task Manager.  Doesn't matter if image is 8-bit or 16.

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Adobe Employee ,
Dec 04, 2017 Dec 04, 2017

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Hi Mark,

Sorry to hear that. I'll reopen the case. I have been using select and mask on Win 10, v. 19.0.1 without getting a program error so I'd like to get closer to duplicating your situation. Would you mind sending me a psd that you have used to get the program error and if possible a screen capture of what happens when you attempt to do a select and mask? My email is below.

Thanks,
Hannah

28987nk01ij_inline-e5bd57ab-18b8-4f99-ac62-e9907f65229a-1141098462.png

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Adobe Employee ,
Jan 22, 2018 Jan 22, 2018

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This issue should be fixed by the Photoshop CC 2018 (19.1) update that was released today.

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LEGEND ,
Feb 07, 2018 Feb 07, 2018

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Hi, I am using latest version of PS Cc and having the same problem. Already converted from 16 to 8 bit image, but still cracking. Can you help me?

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LEGEND ,
May 05, 2018 May 05, 2018

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I have PS 19.1.3 and I still have the issue

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LEGEND ,
Mar 10, 2019 Mar 10, 2019

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LATEST
Great! It also woked out for me too! Thansk!

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