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18

P: Annoying Expand your toolkit with Creative Cloud All Apps- How to stop?

Community Beginner ,
Nov 19, 2024 Nov 19, 2024

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For the last week or two Adobe has been popping up ads to "upgrade my plan" in Photoshop. (Seriously guys? I already pay for this software, there are cheaper and/or free alternatives coming out every day, and you're spamming us to suck more money? You think this is a good idea?) There is a "stop for seven days" check box (hidden, that you have to scroll down to see), but no option for "[removed by moderator]" How do I stop these? Or, rather, I should say, is there a way to stop these other than dumping my Adobe subscription altogether, which is what it seems Adobe is trying to get me to do?

 

{Title updated to address current messaging}

Bug Unresolved
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macOS , Windows

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43 Comments
New Here ,
Nov 29, 2024 Nov 29, 2024

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This is super annying and totally sucks! 

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New Here ,
Nov 29, 2024 Nov 29, 2024

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I am getting non stop pop ups every day in photoshop telling me about the black friday sale in creative cloud. I have tried selecting "do not show again for 7 days" and tried turning off notifications in my creative cloud settings. I still get these every day.

I pay for CC already, why am i getting spam ads telling me about sales that I can't opt out of?

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New Here ,
Nov 29, 2024 Nov 29, 2024

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This is also happening to me and it's really annoying to the point where I'm consdering just using something else besides photoshop. Why am I getting pop up ads for a product I already pay for, with no way to opt out of them? The adobe team has been "investigating" this for weeks now with no update

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New Here ,
Nov 30, 2024 Nov 30, 2024

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I've the same problem, they said to wait 24/48hours to resolve the problem yesterday, but today I've received just one mail that  suggested to visit this thread. 

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New Here ,
Dec 01, 2024 Dec 01, 2024

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I couldnt agree more! Adobe, I am already paying fully for your services, and want them withoput having to put up with your nagging that I should buy more. Enough, is enough.

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New Here ,
Dec 02, 2024 Dec 02, 2024

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The pop up ads are an extremely unwelcome component of my experience in Photoshop, and the "turn off for 7 days" toggle is icing on the cake.

Remove this. I am a professional who is already paying for your product, and I am opening Photoshop to get work done. I am paying for the software that I need. I do not want to be upsold to while I'm at work. Completely infuriating.

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New Here ,
Dec 12, 2024 Dec 12, 2024

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Im also getting this. Was hoping it would end after the black friday but pops up everytime I reset ps. Why am I getting spammed by a product I'm paying for with no way to opt out. I disabled the settings in CC but had no effect. 

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New Here ,
Dec 12, 2024 Dec 12, 2024

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I totally get your frustration! To stop the upgrade pop-ups, try these:

  1. Check your Adobe account settings and turn off promotional emails/notifications.
  2. You can block Adobe through your firewall if you're comfortable with that.
  3. If it continues, you might want to consider alternatives like Affinity Photo or GIMP.

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Community Beginner ,
Dec 14, 2024 Dec 14, 2024

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This is beyond frustrating, I simply do not understand why they insist on this, it makes me want to cancel my subscription. Are they that desperate? It's actually giving the opposite effect. God I hate this thing so much.

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New Here ,
Dec 16, 2024 Dec 16, 2024

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Black Friday's over and I'm still getting those every time I open PS. What a way to make your customer absolutely despise you, bravo

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Participant ,
Dec 16, 2024 Dec 16, 2024

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Did adobe actually bake these adverts into an update, and they'll persist until the next upgrade?!

 

actual scumbag behaviour, guys, totally unacceptable!

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New Here ,
Dec 17, 2024 Dec 17, 2024

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Same here. I get that pop-up every single time I open Photoshop. It's so annoying that it keeps coming back, even after I click 'Don't show again for 30 days'. It's ridiculous for a paid software.

suca.jpgexpand image

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Explorer ,
Dec 17, 2024 Dec 17, 2024

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So ridiculos!!! And yes, it keeps coming nevermind what you tick - why don't just have a button: Never show again? Or of course - the hounrable way - don't have any popups at all.

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New Here ,
Dec 17, 2024 Dec 17, 2024

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I found I could turn it off by toggling off promotional communications in
the creative cloud settings. That is, not in photoshop itself as you’d
expect but in the stand alone creative cloud app.

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New Here ,
Dec 17, 2024 Dec 17, 2024

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Glad to hear that works for some people. It has no effect for me, nor does the 30 day pause checkbox. Its clearly a bug and not Adobe with some silly campaign idea. Would be nice to see some urgency on this from Adobe though.

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New Here ,
Dec 17, 2024 Dec 17, 2024

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It stopped for me for a few days, even though the "don't show for 7 days" thing never worked. Now it's popping up again with a "don't show for 30 days" check-box that also doesn't work, and still pops this annoying "upgrade your plan" screen every single time I open Photoshop, even if it's been closed for only a couple of minutes. This has to be the most annoying and inappropriate thing I've EVER seen in paid software. I'd expect this in trial versions, but what Adobe is doing here is beyond stupid and beyond ridiculous. The fact that the 30-day pause doesn't even work makes me wonder if Adobe pulled an X and laid off all their competent staff. They may be forced to if they keep making boneheaded decisions. Hello! Anybody there??

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New Here ,
Dec 23, 2024 Dec 23, 2024

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I'm seeing the same thing. I've checked the box and clicked the X and the Maybe Later buttons but I still get this every day. Really annoying. 

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Explorer ,
Jan 18, 2025 Jan 18, 2025

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LATEST

It is a rational response to get angry when you pay for a tool that creates a distraction to service their own greed.

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