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P: Bad Prints (saturation)

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Explorer ,
Jul 28, 2011 Jul 28, 2011

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Windows 7 64-bit, CS5 64-bit 12.0.4, Canon Pro9000 MkII.

I just started printing on CS5. I can provide file(s) to duplicate.

I have noticed that CS5 remembers my printer driver settings application wide. I also notice that CS5 saves print settings in each PSD file (photoshop manages and selected profile). This may be contributing to the problem.

I open a file. 16-bit, Prophoto PSD file.
I open the print dialog.
The dialog is defaulted to printer color management for the "bad" files.
Open the printer driver settings. Check the settings. The driver settings are correct. Paper, quality, no color management. Click ok.
Now the dialog changes to photoshop manages colors and the profile selected is some generic canon bubble jet profile.
I select the correct profile. A red river paper profile in this case.
Print.

Bad print. The colors with some amount of red in them has the red channel pumped up. Many colors are okay.

Start with a new file (one not worked around).
Open file, change print settings. Close and save file. Open file. Print. Bad Print.

Now the work around.

Start with a new file (one not worked around).
Open file, change print settings. Close and save file. Close photoshop. Open photoshop. Open file. Print. Good Print.

So it seems that my file(s) have some sort of saved print info that is confusing CS5 that persists until the file is saved with current settings and CS5 is closed. I never printed before on this installation so I have no idea what print info could be in the file. I did have a different Canon printer previously installed on this machine but never printed or opened the print dialog in photoshop. Photoshop probably noticed the "default" installed printer even though I never used it.

It is rather annoying to open a file, change print info, close file and photoshop and then reopen for all my files I want to print just to get around this.

Bug Acknowledged
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correct answers 1 Correct answer

Adobe Employee , Aug 01, 2011 Aug 01, 2011
Yes, it's a bug. Sorry. It will be fixed in the future.

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5 Comments
Community Expert ,
Jul 28, 2011 Jul 28, 2011

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>Start with a new file (one not worked around).
Open file, change print settings. Close and save file. Close photoshop. Open photoshop. Open file. Print. Good Print.

The dialog is sticky, it remembers the last used setting. But if you have documents that have been touched in Print, and saved, those settings ‘stick’ for each document. Assuming you are not dealing with documents that were opened, configured in Print (click done, save), just open a document you want all others to mimic, configure Print, click done, save. The other documents should default to that last configured setting (assuming stuff doesn’t change on your system. For example, if you selected a profile, then deleted that profile, I’m not sure PS would be happy about that, it would probably default to something else).
Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Explorer ,
Jul 28, 2011 Jul 28, 2011

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The printer driver setting are sticky across documents. The choice for who manages color and the profile selected if photoshop manages color does not seem to be sticky across documents, but is remembered for each document.

When I open a file that I have not previously printed, the color management and profile are set to printer manages color.

Of course this is beside the point. When I select all the proper options I get a bad print unless the workaround steps described are followed. At which point it is always good from that point on.

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Community Expert ,
Jul 28, 2011 Jul 28, 2011

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> When I select all the proper options I get a bad print unless the workaround steps described are followed.

In terms of proper settings, that’s the next thing to look into. You want Photoshop Manages Color, you want to select the proper paper profile but you also have to be sure the print driver is setup with those settings in mind (how the paper profile was built). That usually means the proper paper settings and turning off color management in the print driver as well.

Silly question, you’ve done a check that all inks are firing?
Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Explorer ,
Jul 28, 2011 Jul 28, 2011

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All proper settings for the driver are used, as you mention and as previously stated. Yes, the jets are all firing because with the workaround as stated I always get perfect prints, and yes I also performed nozzle checks. Something in PS, probably from the existing file, sticks after I setup the settings and it prints bad. After the workaround, everything is fine, for that particular file, from that point forward. This is with existing PSD files. If I open a JPG and print it, everything is fine from the start.

Let me restate differently.

I open a file (one that exhibits the problem)
Setup all printer driver and photoshop printer settings.
Print. It will print bad.

Now close the file.
Answer yes to the save file prompt. (key step)
Close photoshop. (key step)

Now when you open the file in photoshop you just open the print dialog and click print. No need to change any settings since PS saved the settings in the file as well as anything PS keeps sticky application wide. I double check these things anyway.
The print will be good. It has been good after that point no matter what I do. Different papers, profiles and so on. It seems that something in the saved file is whacking something in PS. Hence apparently the need to save file file with current print settings AND close PS since it appears PS is keeping something sticky in memory that got trashed in the read of the PSD file. Once a file no longer has the older junk then there is never any issue. Open a file with the older junk in it and wham, prints will be bad, no matter the print settings.

This issue has been 100% repeatable, and I know exactly how to work around the issue with PS to get perfect prints all the time. The work around is just a pain in the butt and I have forgotten to do the work around once and wasted ink and paper with the need to reprint.

I am just hoping that someone at Adobe can duplicate this situation, and I can provide file(s) as stated to help with this, so it can be fixed for the future.

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Adobe Employee ,
Aug 01, 2011 Aug 01, 2011

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Yes, it's a bug. Sorry. It will be fixed in the future.

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