P: Can't reopen pdf files since updating

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LEGEND ,
Jan 12, 2018 Jan 12, 2018

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Can't reopen Photoshop pdf files since updating to PS CC 2018. I can reopen old pdf files but when I save them, somehow photoshop can't reopen them 'because of a program error'. Can somebody help?

I'm running on OSX High Sierra

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Adobe Employee , Jan 22, 2018 Jan 22, 2018
Hi All, This issue should be resolved in the release of Photoshop that just went live, 19.1. Please open your Creative Cloud desktop app, update Photoshop and try it out! Thank you, Hannah Adobe Blog: Selections Improvements, Advanced Support for Windows High-Density Monitors and More What's new: https://helpx.adobe.com/photoshop/using/whats-new.html What's fixed: https://helpx.adobe.com/photoshop/kb/fixed-issues.html Instructions for updating: https://helpx.adobe.com/creative-cloud/help/update-app.html

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Adobe Employee ,
Jan 12, 2018 Jan 12, 2018

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First, try restoring Photoshop's preferences. https://helpx.adobe.com/photoshop/using/preferences.html#restore_preferences

If you're still having trouble, could you post an example PDF file you're having trouble with?

Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Jan 12, 2018 Jan 12, 2018

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It looks like there's a known issue with certain layered documents saved as PDFs (with Preserve Photoshop Editing Capabilities) cause a program error when opened.opening images that include Photoshop Editing. We'll be releasing an update to address this issue.

Senior Product Manager - Customer Advocacy - Digital Imaging

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LEGEND ,
Jan 12, 2018 Jan 12, 2018

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Hello,

This appears when trying to open pdf's I was previously working on last week. I have updated Photoshop and I am able to save and open new files however I still cannot open these particular pdf's I was working on and have no idea why. 

This is the last few lines of my error log,
2018:01:01 18:32:10 : /Users/esbuilder/Jenkins/PS/PS19/Mac_Release/20171103.r.190/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 137 : REQUIRE failed 

Please help

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LEGEND ,
Jan 13, 2018 Jan 13, 2018

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Hi Jeffrey. I've run some tests, and can't locate the error
Here's a screenshot, can't post pdf's here



When do you expect to release the update?
Thank you Carmen

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LEGEND ,
Jan 17, 2018 Jan 17, 2018

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Hi Jeffrey. When do you expect the release of the update to address this issue? I've now become aware of that the pdf's that are reopenable lacks the path line and looks like a single image. It's really a problem!

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Adobe Employee ,
Jan 17, 2018 Jan 17, 2018

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I can't give an exact date but it should be days, not weeks.

Workarounds:
- Don't use a system that has APFS as the start up volume
- Don't use the "preserve edit-ability" option when saving a PDF and be careful to save a PSD version of the document to allow re-edits

Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Jan 22, 2018 Jan 22, 2018

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Hi All,

This issue should be resolved in the release of Photoshop that just went live, 19.1. Please open your Creative Cloud desktop app, update Photoshop and try it out!

Thank you,
Hannah

Adobe Blog: Selections Improvements, Advanced Support for Windows High-Density Monitors and More

What's new: https://helpx.adobe.com/photoshop/using/whats-new.html
What's fixed: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

Instructions for updating: https://helpx.adobe.com/creative-cloud/help/update-app.html

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LEGEND ,
Jan 29, 2018 Jan 29, 2018

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I believe Photoshop elements 2018 has the same (or very similar) issue. Please see this thread: https://forums.adobe.com/message/10136418#10136418

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