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P: Can't save changes to the Adobe Photoshop document "" before quitting

7 Votes
Explorer ,
Apr 09, 2017 Apr 09, 2017

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I have recently installed Photoshop CC 2017.1 on a brand new computer.
Everything seems to be working fine until I try to close Photoshop at the end of a session.
I get the message "save changes to the Adobe Photoshop document "" before quitting"
I tried to save the non existant document and now get a message telling me that the document is being saved in the background, Photoshop will quit after saving has completed.
This seems to take forever to complete.
I tried creating a new file 100px X100px and tried to save it and now see the
Adobe Photoshop CC 2017 has stopped working message.
Upon restarting Photoshop it seems to work as expected and closed down properly.
This is the third time today I have had this problem so it seems like time to see if anyone can offer some help

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macOS , Windows

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correct answers 1 Correct answer

Adobe Employee , May 02, 2017 May 02, 2017
This should be fixed by today's update: Photoshop CC 2017.1.1 (May 2017) Update Now Available

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47 Comments
Explorer ,
Apr 09, 2017 Apr 09, 2017

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Make that No4

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LEGEND ,
Apr 09, 2017 Apr 09, 2017

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Do you have PS 2017.1 or 2017.0.1 ?
There were some changes.

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Explorer ,
Apr 10, 2017 Apr 10, 2017

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2017.1.0
I just downloaded it yesterday

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Adobe Employee ,
Apr 10, 2017 Apr 10, 2017

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Hi Kenny, 

Sorry for the trouble saving. Are you on Mac or Windows?

How are you going about saving the file? By quitting Photoshop and clicking Yes to save changes? Or File > Save, then quit?

Regards
Pete

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Explorer ,
Apr 11, 2017 Apr 11, 2017

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Hi Pete,
I'm on Windows 10.
I might not have explained things properly.
I have saved any open files as usual and there are no files open.
I then try to close Photoshop and get the message.
The double quotes, to me, indicate that there is no file to close which I already know.

It happened again yesterday.

Thanks for your help

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Adobe Employee ,
Apr 11, 2017 Apr 11, 2017

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Thanks for the added details Kenny. Strange.

I know it's a new computer, but have you tried resetting Photoshop's preferences yet? Restore preferences

Regards
Pete

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Community Beginner ,
Apr 12, 2017 Apr 12, 2017

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Hi,
I also have the same issue as described above.
For every file I change I'm prompted to save the file and then a file with no name - "".
Tried restore preferences, no difference.
Running W7 64-bit.
Regards.
Edit: Also noticed that it now takes 4-5 seconds to close the application when previously (prior to 2017.1) it took no time at all.

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Explorer ,
Apr 12, 2017 Apr 12, 2017

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Tried reseting preferences but with no luck.

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Explorer ,
Apr 12, 2017 Apr 12, 2017

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I also uninstalled and re-installed but still have the same problem

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Community Beginner ,
Apr 12, 2017 Apr 12, 2017

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I also ran into this problem after updating to PS  2017.1.0.
Also running W7 64-bit.

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Adobe Employee ,
Apr 12, 2017 Apr 12, 2017

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Kenny, would you be able to post a screenshot of what the save dialog with the "" looks like?

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Adobe Employee ,
Apr 12, 2017 Apr 12, 2017

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Is this reproducible with any steps? (e.g. open PS, open a file, close file, quit PS)

If you right-click the Photoshop.exe and run it as Administrator, do you get the same issue with saving/unable to quit?

Regards
Pete

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Community Beginner ,
Apr 12, 2017 Apr 12, 2017

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Pete Green,

Yes, same issue when opening exe and running as Administrator.

To reproduce:
Open Ps
Open a file
Print it
Close Ps
At this point I'm prompted to save the file I printed > respond yes or no (it doesn't matter)
Dialog appears prompting me to save the file "".

Regards.

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LEGEND ,
Apr 13, 2017 Apr 13, 2017

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Me too. When i print file

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Adobe Employee ,
Apr 13, 2017 Apr 13, 2017

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Thank you for the report. I have reproduced in house and have logged the issue for an engineer to investigate.

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LEGEND ,
Apr 14, 2017 Apr 14, 2017

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I'm having the same problem almost every time I try to close Photoshop CC on a Windows 10 Pro 64-bit PC after installing the latest update a few days ago.  I've included a screen capture.

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LEGEND ,
Apr 14, 2017 Apr 14, 2017

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By the way, I have to open Task Manager and End task to close Photoshop.

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LEGEND ,
Apr 15, 2017 Apr 15, 2017

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I'm having the exact same problem. Does this have to do with the most recent Photoshop update?

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LEGEND ,
Apr 15, 2017 Apr 15, 2017

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I went into preferences - File Handling and unchecked "Save in Background" and Automatically save Recovery Information Every".  I still have the same dialog box pop up, however when I click on "No" I'm able to quit the program without having to force a quit using Cntrl alt Delete.


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New Here ,
Apr 17, 2017 Apr 17, 2017

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I have exactly the same problem. I'm using Photoshop 2017.1.0 on Windows 10. At the end of a session when I come to close down I get the message shown by Daryl above. Every time I try to close it it just reappears. This has started happening just recently. Maybe in the last few weeks. Very irksome!

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LEGEND ,
Apr 17, 2017 Apr 17, 2017

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If you have problems, you could downgrade from 2017.1 to 2017.0.1 until Adobe fix this bug.

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LEGEND ,
Apr 17, 2017 Apr 17, 2017

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Sorry, How do I downgrade? Is there a link with instructions?

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LEGEND ,
Apr 17, 2017 Apr 17, 2017

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LEGEND ,
Apr 17, 2017 Apr 17, 2017

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Thank you


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New Here ,
Apr 17, 2017 Apr 17, 2017

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Thanks for the suggestion Jaroslav...but are we sure the problem lies with version 2017.1? And what other problems might arise if we downgrade?

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