P: Color Distortion When Opening Images saved from Facebook in Photoshop 26.5

Report · Mar 28, 2025

After updating to the latest version of Photoshop, we encountered an issue where images saved from Facebook from the previous year display color distortions when opened in the program. However, images saved recently from Facebook open without any issues and display correctly.

Report · Apr 18, 2025

Please do not move my posts without my permission.

I created a new thread because this adviser had been dismissive of my findings.

Report · Apr 18, 2025

Are you at least going to respond to the information I provided? Or are you just going to mess with my thread and leave?

Report · Apr 18, 2025

Multiple posting breaks the community guidelines.

Remember, the experts on these forums are volunteer customers, not employees. I will not be taking part in this thread as you already asked me to leave when I responded on another thread.

Good luck and please abide by the guidelines.

Dave

Report · Apr 18, 2025

Shadow ban.... for shame.

Report · Apr 18, 2025

Please delete this thread. Your advisors have offered no educational value to the community, and I want to start a new thread with a caring advisor. My previous attempts were blocked due to this thread still being active. Please delete this Garbage Fire.

Report · Apr 18, 2025

Hello,

I am observing discrepancies in the rendering of .icc profiles for soft proofing between Lightroom and Photoshop. Specifically, I have noticed color shifts in Photoshop that are not apparent in Lightroom.

I have attached examples below, along with my system information and a video demonstrating my process and providing additional details. These screenshots are taken with my monitor profile set to the .icc file generated by my hardware-based monitor calibration system. Additionally, I have utilized other monitor profiles to eliminate the possibility of a corrupted or unsupported .icc file.

Currently, I am utilizing a Mac M2 Studio to create these images. The images were opened into Lightroom after the monitor profile was selected and exported to Photoshop via "Export In". The same .icc profile was selected in both programs, yet as you can see, the images are different.

Lightroom

Photoshop

To verify the issue, I conducted a separate test using a different monitor and calibration equipment. I utilized a completely different computer, still a Mac M2. The results were the same in all conditions tested.

Over the past two decades, I have honed my skills as a working photographer and photo editor. I currently manage a successful education and photography business while simultaneously consulting and editing images for various external clients. The technical issues we have been experiencing with Adobe software have resulted in a significant financial burden, with our combined businesses experiencing daily losses ranging from $2,000 to $5,000. Should Mac M2 computers fail to interoperate with our systems, the cost of replacing these devices alone would exceed $15,000. This figure is compounded exponentially across all the accounts I represent. Consequently, time management, effective communication, and professionalism are paramount in addressing this urgent matter.

I thank you for your persistence in this matter.

Link to Screenshots, Video, and System Info Below:

https://drive.google.com/drive/folders/1p_xhqx6eK9IGXrt4v1GDRZujBIdEPK1v?usp=share_link

Report · Apr 18, 2025

Hello,

I am experiencing an issue when opening images in Photoshop when using the AdobeRGB color space. When opening the image into Photoshop via “Edit In,” the darker areas of the image lose detail. However, when opening the same image in Luminar Neo via “Edit In,” the image appears as expected.

Below is a raw file in Lightroom Classic, and that same file opened directly into Photoshop with “Edit In.”

As you can see, they display differently....

Lightroom:

Photoshop:

Side by Side

Currently, I am utilizing a Mac M2 Studio to create these images. These images were generated using Screenshot, which assigns the current calibrated monitor profile to them. Additionally, I have uploaded screen captures using the AdobeRGB(1998) monitor profile to eliminate the possibility of a corrupted ICC profile causing the issue.

I have also included a video demonstrating my steps to recreate the issue. The video also shows me opening AdobeRGB images into Luminar Neo from Lightroom via “Edit In” without any loss of detail in the shadows. Please watch the video, as it contains additional information.

To verify the issue, I conducted a separate test using a different monitor and calibration equipment. I utilized a completely different computer, still a Mac M2. The results were the same in all conditions tested.

Over the past two decades, I have honed my skills as a working photographer and photo editor. I currently manage a successful education and photography business, while simultaneously consulting and editing images for various external clients. The technical issues we have been experiencing with Adobe software have resulted in a significant financial burden, with our combined businesses experiencing daily losses ranging from $2,000 to $5,000. Should Mac M2 computers fail to interoperate with our systems, the cost of replacing these devices alone would exceed $15,000. This figure is compounded exponentially across all the accounts I represent. Consequently, time management, effective communication, and professionalism are paramount in addressing this urgent matter.

I thank you for your persistence in this matter.

Link to Screenshots, Video, and System Info Below:

https://drive.google.com/drive/folders/1ydFT8MM2p_ECdiXPfA-JMY5gwSGJxmQT?usp=share_link

Report · Apr 18, 2025

This post was moved here inpropiately.

In this very thread it is suggested that I separate this issue with soft proofing from the issue where the shadows are washed out, yet when I create the seperete thread as suggested by D Fosse, it gets moved here. Please correct this as these are two separate situations.

Report · Apr 19, 2025

I initiated this thread at the request of my Adobe Support adviser to bring attention to a critical issue now recognized internally by Adobe as the “Jira Bug.” This problem has been acknowledged by Adobe, and the evidence I have provided clearly demonstrates its existence. However, the root cause remains under investigation.

Regrettably, the actions of two moderators on this forum have obstructed an ongoing investigation into a matter that is causing significant financial hardship for me and my associates. We had hoped that other users would share their insights and that more product developers and experts at Adobe would take notice of this pressing issue. Unfortunately, these efforts have been hindered by moderators who, rather than assisting me, have actively prevented me from creating new threads to discuss this matter further.

I firmly believe that the soft proofing issue I have presented warrants its own investigation. There is no evidence to suggest that these concerns are related; thus, merging my separate thread into another feels like an unjust move, diluting the importance of my concerns. No explanation has been provided for this action, and I have not violated any community guidelines. We are permitted to post multiple threads as long as they do not pertain to the same issue. These issues are distinct, and if the moderators assert otherwise, I request that they substantiate their claims.

This ongoing problem poses a serious threat to my financial future, and it is disheartening that individuals with the title of “community expert” can impede my access to the support I urgently need. Such conduct is unacceptable! I am attaching a clip from my correspondence with Adobe Support, which not only asks me to initiate this thread but also proves the existence of the “Jira Bug” and its connection to my case.

I respectfully urge a qualified “Adobe Employee” to intervene and help resolve this situation.

Adobe, I implore you to stand by your most loyal customers and offer the support we need during this challenging time.

Report · Apr 20, 2025

Bump.

Report · Apr 20, 2025

Bump.

Report · Apr 21, 2025

Bump.

Report · Apr 21, 2025

Report · Apr 21, 2025

Community Experts are unpaid volunteers who participate to help other users. They are not "advisors" or Adobe employees.

I'm not seeing any issues similar to yours on Intel, M1, and M3 machines, the Intel with a standard gamut external display and the M-series both with profiled wide-gamut displays. As another data point.

Report · Apr 21, 2025

You deny me because you say the Monitor Profile was the same as the color profile, yet this is EXACTLY what Adobe just did to test the issue:

Below is an expert from the last email I got from Adobe.

"The only difference I can think of is the difference in our setup, the machines I am testing this workflow on are Laptop’s, no external monitor or Calibration software’s used.

All devices using Adobe RBG as monitor profile and color profile."

Report · Apr 21, 2025

Adobe has once again asked me to disable my screen calibration that I have set up using external hardware and set my monitor profile to AdobeRGB to test if its a corrupted icc profile. This is the exact process that I was told by the community here was wrong. when I pointed this out they denied me further help in this matter. Well now I have been asked to do it again, so I will share the results here.

I have opened this image in Lightroom Photoshop and Luminar. in the Adobe RGB color space. I have taken a screenshot, if you read the image data you will see this screenshot is in AdobeRGB, a generic monitor profile that aligns with the color space of the image. This is intentional and designed as a way to prove the ICC profile from my calibration software is not the culprit.

Please note the level of black is different in the Photoshop image, lighter and with less detail, than in the Lightroom and Luminar images.

Report · Apr 21, 2025

Same exact thing happening to me with PS 2025 on a fairly new and completely updated Mac Mini.

Report · Apr 22, 2025

Pictures importet from facebook looking like inversed and pixelated but is just rend out

After convertet at Paint are OK.

original and screenshot in pohotoshop.

Report · Apr 22, 2025

Hi

@optimistic_skill_av

,

Thanks for reaching out! Could you please let us know the name of the Adobe app you're using to help you further?

Regards,

Tarun

Report · Apr 22, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

Report · Apr 22, 2025

It's a Photoshop 26.5 - latest for now. On windows 11 pro

Report · Apr 22, 2025

@J453

Although not the same exact issue, the following topic has a different error with a JPEG that Engineering may wish to be notified of:

https://community.adobe.com/t5/photoshop-ecosystem-discussions/facebook-picture-import-crashes/td-p/...

Report · Apr 22, 2025

@Tarun Saini

Perhaps this topic should be labelled as a "bug" rather than a discussion.

Also, a different JPEG error here that you may wish to log with development:

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-jpg-from-themoviedb-dot-org-opening-purple...

Report · Apr 23, 2025

Hi @Carl237604068he1,

Thanks for the update and sharing the screenshots!

In addition to what Stephen said, it would be helpful for us to investigate this rendering issue further. Could you please do the following:

Attach the original image file (which appears distorted in Photoshop).
Share your system’s GPU details
Go to Photoshop > Help > System Info, copy the entire content, paste it into a text editor (like Notepad or TextEdit), and attach the file here.
Try temporarily turning off GPU acceleration in Photoshop (go to Preferences > Performance and uncheck Use Graphics Processor). Let us know if that changes how the image renders.

This information will help us determine whether the issue is a GPU rendering issue, a JPEG decoding bug, or something else.

Appreciate your help!

Best,

Anshul Saini

Report · Apr 23, 2025

Hi @optimistic_skill_av,

Thanks for the update and sharing the screenshots!

In addition to what Stephen said, it would be helpful for us to investigate this rendering issue further. Could you please do the following:

Attach the original image file (which appears distorted in Photoshop).
Share your system’s GPU details
Go to Photoshop > Help > System Info, copy the entire content, paste it into a text editor (like Notepad or TextEdit), and attach the file here.
Try temporarily turning off GPU acceleration in Photoshop (go to Preferences > Performance and uncheck Use Graphics Processor). Let us know if that changes how the image renders.

This information will help us determine whether the issue is a GPU rendering issue, a JPEG decoding bug, or something else.

Appreciate your help!

Best,

Anshul Saini

P: Color Distortion When Opening Images saved from Facebook in Photoshop 26.5

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