Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
12

P: Color lookup turns black and no start screen

Explorer ,
Dec 14, 2015 Dec 14, 2015

-PS cc2015.1 (dutch version) can't see new start screen, check box is on.
-Color lookup few filters turn image black (bleach bypass and a few other)

I work with new iMac and El Capitan, color lookup works normal with older mac and Yosemite.

Bug Fixed
TOPICS
macOS
624
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Oct 19, 2017 Oct 19, 2017
This issue should be fixed in the latest release of Photoshop CC: https://blogs.adobe.com/photoshop/2017/10/get-the-goods-announcing-updates-to-photoshop-cc-dimension...
Translate
50 Comments
Adobe Employee ,
Dec 14, 2015 Dec 14, 2015
Hi Dirk,

The new Start screen will not appear in the Dutch version of the application.  It has only been rolled out for US English, Continental French, German, and Japanese so far, though other languages will be added soon.

Thanks,
David
Translate
Report
Explorer ,
Dec 15, 2015 Dec 15, 2015
Thanks David for the feedback !
Translate
Report
Explorer ,
Dec 19, 2015 Dec 19, 2015
The color lookup still turns black, sometimes it works, the solution for this is to make an action for it. Hopefully it will be fixed soon.
Translate
Report
Explorer ,
Dec 20, 2015 Dec 20, 2015
Same problem here, but making an action didn't worked. Still reads the LUT files on my older documents but it turn black if i re-apply them, apparently it only affects ".look" LUTs, the rest of them work fine.
Translate
Report
LEGEND ,
Dec 20, 2015 Dec 20, 2015
Ah, that's an important clue -- there could be a problem parsing .look files (one of the less commonly used 3DLUT formats).

Which OS version are you using?
So far I can't reproduce this, but I only have a Macintosh available right now.
Translate
Report
Explorer ,
Dec 23, 2015 Dec 23, 2015
I also have only problems with the .look LUTs. Working with an iMac late 2015.
It works on an older Mac pro with Yosemite installed.
Translate
Report
LEGEND ,
Dec 23, 2015 Dec 23, 2015
What OS version do you have on the iMac?
Translate
Report
Explorer ,
Dec 24, 2015 Dec 24, 2015
OS 10.11.2 El Capitan
Translate
Report
LEGEND ,
Dec 24, 2015 Dec 24, 2015
OK, we'll investigate after the holidays (I don't have a 10.11 system available while traveling).

One thing to check - in the Photoshop color settings, are you using ACE or ColorSync for the CMM?
Translate
Report
Explorer ,
Dec 24, 2015 Dec 24, 2015
I'm on 10.11.2 El Capitan
Translate
Report
Explorer ,
Dec 24, 2015 Dec 24, 2015
Here are my actual Color Settings, I'm running on Mac OS 10.11.2 El Capitan, still have the same problem CMM_inline-5b9d1b2c-36f7-4f10-9696-1de9ecead74a-2070951522.jpg
Translate
Report
LEGEND ,
Dec 24, 2015 Dec 24, 2015
Thanks, that rules out a few variables.
Translate
Report
Explorer ,
Dec 25, 2015 Dec 25, 2015
My settings :
Translate
Report
Explorer ,
Dec 25, 2015 Dec 25, 2015
My settings
colorsettings_inline-748320bc-aa30-4b6d-81fd-365783c2367d-338802020.jpg
Translate
Report
Explorer ,
Jan 21, 2016 Jan 21, 2016
Any solution yet?
I thought it was solved with the os 10.11.3 update.
It worked perfect after the os update, today i did the photoshop update (1015.1.2) and it turns black again.
Translate
Report
LEGEND ,
Jan 21, 2016 Jan 21, 2016
Nope, we haven't been able to reproduce the issue yet.
It does seem to involve the OS version, but there is some other missing factor (which is odd because ColorLookup doesn't use the OS code in any way I know of).
Translate
Report
Explorer ,
May 26, 2016 May 26, 2016
I have exactly the same problem. The problem is with .look files, .3dl and .cube files works well but .look result in a completely black image. Any news of a solution?
Translate
Report
Explorer ,
Dec 14, 2016 Dec 14, 2016
Same problem here!
2strip.look, 3strip.look, Bleach Bypass.look, Crisp_Winter.look, Soft_Warming.look turns black. Very seldom it works sometimes.
Crisp_Warm.look und FallColors.look works fine.
I am using Photoshop CC 2017, Windows 10.
Translate
Report
Explorer ,
Dec 15, 2016 Dec 15, 2016
Uninstalled the Windows Update KB3206632 or the replaced KB3206632 update. Now Color Lookup works fine.

Now I used a program to block automatic reinstalling the update KB3206632. So this is a temporary solution.
Translate
Report
Enthusiast ,
Dec 26, 2016 Dec 26, 2016
What program did you use to block automatically reinstalling that update? I hate it when I can't use my LUT. I've had the black problem and uninstalled the update now my LUTs work fine
Rosa
Translate
Report
Explorer ,
Dec 27, 2016 Dec 27, 2016
Great, that you are not alone with this issue. I hope Adobe will fix it. I have a still opened support ticket by Adobe.

For Windows 10 you need the "Show or hide updates" troubleshooter package.
Translate
Report
Enthusiast ,
Dec 27, 2016 Dec 27, 2016
Thanks so much Denny.
Rosa
Translate
Report
Explorer ,
Dec 27, 2016 Dec 27, 2016
You're welcome! 🙂
Translate
Report
Explorer ,
Jan 14, 2017 Jan 14, 2017
And here we go again: today Windows 10 Pro installed the newest update KB3213986 (replaced the old update KB3206632) and Color Lookup doesn't work again...
Translate
Report
Enthusiast ,
Jan 15, 2017 Jan 15, 2017
Yes Denny, it's a pain in the butt!
Rosa
Translate
Report