P: Color lookup turns black and no start screen

[dirkv74615643]

-PS cc2015.1 (dutch version) can't see new start screen, check box is on.
-Color lookup few filters turn image black (bleach bypass and a few other)

I work with new iMac and El Capitan, color lookup works normal with older mac and Yosemite.

[David Mohr]

Hi Dirk,

The new Start screen will not appear in the Dutch version of the application.  It has only been rolled out for US English, Continental French, German, and Japanese so far, though other languages will be added soon.

Thanks,
David

[dirkv74615643]

Thanks David for the feedback !

[dirkv74615643]

The color lookup still turns black, sometimes it works, the solution for this is to make an action for it. Hopefully it will be fixed soon.

[Cosmotl]

Same problem here, but making an action didn't worked. Still reads the LUT files on my older documents but it turn black if i re-apply them, apparently it only affects ".look" LUTs, the rest of them work fine.

[FeedbackCommunityMember]

Ah, that's an important clue -- there could be a problem parsing .look files (one of the less commonly used 3DLUT formats).

Which OS version are you using?
So far I can't reproduce this, but I only have a Macintosh available right now.

[dirkv74615643]

I also have only problems with the .look LUTs. Working with an iMac late 2015.
It works on an older Mac pro with Yosemite installed.

[FeedbackCommunityMember]

What OS version do you have on the iMac?

[dirkv74615643]

OS 10.11.2 El Capitan

[FeedbackCommunityMember]

OK, we'll investigate after the holidays (I don't have a 10.11 system available while traveling).

One thing to check - in the Photoshop color settings, are you using ACE or ColorSync for the CMM?

[Cosmotl]

I'm on 10.11.2 El Capitan

[Cosmotl]

Here are my actual Color Settings, I'm running on Mac OS 10.11.2 El Capitan, still have the same problem

[FeedbackCommunityMember]

Thanks, that rules out a few variables.

[dirkv74615643]

My settings :

[dirkv74615643]

My settings

[dirkv74615643]

Any solution yet?
I thought it was solved with the os 10.11.3 update.
It worked perfect after the os update, today i did the photoshop update (1015.1.2) and it turns black again.

[FeedbackCommunityMember]

Nope, we haven't been able to reproduce the issue yet.
It does seem to involve the OS version, but there is some other missing factor (which is odd because ColorLookup doesn't use the OS code in any way I know of).

[alfeelalfeel]

I have exactly the same problem. The problem is with .look files, .3dl and .cube files works well but .look result in a completely black image. Any news of a solution?

[Red Aqua Media]

Same problem here!
2strip.look, 3strip.look, Bleach Bypass.look, Crisp_Winter.look, Soft_Warming.look turns black. Very seldom it works sometimes.
Crisp_Warm.look und FallColors.look works fine.
I am using Photoshop CC 2017, Windows 10.

[Red Aqua Media]

Uninstalled the Windows Update KB3206632 or the replaced KB3206632 update. Now Color Lookup works fine.

Now I used a program to block automatic reinstalling the update KB3206632. So this is a temporary solution.

[RosaPerry]

What program did you use to block automatically reinstalling that update? I hate it when I can't use my LUT. I've had the black problem and uninstalled the update now my LUTs work fine

[Red Aqua Media]

Great, that you are not alone with this issue. I hope Adobe will fix it. I have a still opened support ticket by Adobe.

For Windows 10 you need the "Show or hide updates" troubleshooter package.

[RosaPerry]

Thanks so much Denny.

[Red Aqua Media]

You're welcome! 🙂

[Red Aqua Media]

And here we go again: today Windows 10 Pro installed the newest update KB3213986 (replaced the old update KB3206632) and Color Lookup doesn't work again...

[RosaPerry]

Yes Denny, it's a pain in the butt!