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P: Color lookup turns black and no start screen

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Community Beginner ,
Dec 14, 2015 Dec 14, 2015

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-PS cc2015.1 (dutch version) can't see new start screen, check box is on.
-Color lookup few filters turn image black (bleach bypass and a few other)

I work with new iMac and El Capitan, color lookup works normal with older mac and Yosemite.

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correct answers 1 Correct answer

Adobe Employee , Oct 19, 2017 Oct 19, 2017
This issue should be fixed in the latest release of Photoshop CC: https://blogs.adobe.com/photoshop/2017/10/get-the-goods-announcing-updates-to-photoshop-cc-dimension...

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LEGEND ,
Jan 15, 2017 Jan 15, 2017

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Ok thanks for that. I thought it was just happening to me

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Explorer ,
Jan 16, 2017 Jan 16, 2017

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Today I contacted the customer support again. I got the information, that this bug will be fixed on the next Photoshop update.

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Explorer ,
Jan 16, 2017 Jan 16, 2017

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Today I contacted the customer support again. I got the information, that this bug will be fixed on the next Photoshop update.

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Engaged ,
Jan 16, 2017 Jan 16, 2017

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One can only hope. Thanks Denny.
Rosa

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Engaged ,
Jan 29, 2017 Jan 29, 2017

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Some Windows users say they fixed it by changing the compatibility mode of photoshop.exe to Windows 7, and checking a couple more checkboxes: https://forums.adobe.com/message/9194426#9194426
I have the problem, but I have not tried this solution yet. Let's hope adobe fixes it for good in future versions.

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Explorer ,
Jan 30, 2017 Jan 30, 2017

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Thanks for the info, Carlos 🙂 I will wait for the next Photoshop update and hope Adobe keep their promise.
If not, then I will use the compatibility mode, because I don't want to block the further Windows 10 updates. You know, it's not really safe 😉

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New Here ,
Mar 14, 2017 Mar 14, 2017

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When I select a color lookup, I get a black Image.

Photoshop CC 2015.1

20151205_142209_inline-8456c3cc-d1c1-4918-a600-8d9c77460dd2-527532641.png

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Community Expert ,
Mar 14, 2017 Mar 14, 2017

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Problem :

Open a file

Apply a color look up adjustment layer

Pick "2Strip.look"

Result - black screen



Expected result – application of LUT as in CC2015.5 which works correctly

Note the same issue applies in most, but not
all,  *.look tables. Copying the table
from CC2015 does not resolve the issue

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Explorer ,
Mar 14, 2017 Mar 14, 2017

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The application of a Color Lookup adjustment layer selecting a profile with .look extension results in a completely black image. 

The application of Color Lookup adjustment layers selecting .3dl and .cube profiles works.

System datas:
OS X El Capitan 10.11.5 (15F34) - Macbook Pro Retina 15"
Photoshop CC 2015.1.2

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Adobe Employee ,
Mar 15, 2017 Mar 15, 2017

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Hi David, I'm not able to reproduce this issue in CC 2017.0.1. Are you still having this issue? If so, we'll need to dig in more to find out if there's something special different about your set-up/steps.

Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Mar 15, 2017 Mar 15, 2017

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Today my operating system installed the security update KB890830. Then Color Lookup did not work again.

Just uninstalled this. Then it works again. Windows want to install the update KB4013429 after uninstalling KB890830, but I blocked it.

Well done Adobe! We still have a vulnerable operating system since December 2016 and you still did not fix this little issue.

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Community Expert ,
Mar 15, 2017 Mar 15, 2017

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Hi Jeffrey
Yes the look LUT  issue still exists and still comes up from users on the Photoshop Forums which is how I got to see it. I'm happy to carry out any testing you want me to try.
What I have found out is that going into CC2015.5 and applying the LUT then saving as a *.cube file enables me to apply the LUT in 2017.0.1. so as a workaround that works although it is awkward.

System details : Win 10 Pro;  i7 3930k ; Motherboard P9X79Pro; 64GB RAM; 500GB SSD + 3x2TB drives; Graphics AMD 7970 3GB  ;3xHPZR2240W monitors ; M-Audio Profire2626 audio.

Dave

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Adobe Employee ,
Mar 15, 2017 Mar 15, 2017

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Hi Denny, I am not able to reproduce this issue. I can open an 8-bit or 16-bit RGB image, create a Color Lookup adjustment, and select "2Strip.look"

The image doesn't turn black.

Senior Product Manager - Customer Advocacy - Digital Imaging

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Engaged ,
Mar 15, 2017 Mar 15, 2017

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Hi Jeffrey,

Just confirming, after another Windows update last evening I am still not able to use certain LUTs. I'm not going to uninstall this update especially as Windows announced another major update in the coming weeks - Windows 10 Create - which is supposed to give us enhanced 'graphic abilities'.
Rosa

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LEGEND ,
Mar 15, 2017 Mar 15, 2017

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> The application of a Color Lookup adjustment layer selecting a profile with .look extension results in a completely black image. The application of Color Lookup adjustment layers selecting .3dl and .cube profiles works.>

Do I understand you're stating that you can't use .look files on your Mac? You're using the .look files that come with Photoshop? Or trying to open one from Speed Grade? As I recall, that's the app that creates .look files. As it happens, I have 2015 still installed, and all of the LUT files that ship, including .look, work just fine on my MBP running El Capitan. They also work in Yosemite, and in CC 2017. The LUT files I've created work in PS just fine, too.

My video card is an Nvidia GT 750M, if that makes any difference to the display.

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Adobe Employee ,
Mar 16, 2017 Mar 16, 2017

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We're able to reproduce this on Mac (macOS 10.12 for me) with "Use Graphics Processor" unchecked. It's very random. Happens ~1 out of 20 times we flip around the various LUTs. We've asked engineering to investigate now that we can reproduce.

Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Mar 16, 2017 Mar 16, 2017

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On Win10 "use graphics processor" is checked. I use GeForce GT130/PCIe/SSE2. Customer support said, this will fixed on the next update. I am not sure, that's the truth. Can you check this? My case numbers are 0188570567, 0188478672, 0188478713 and 0188483025.

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Adobe Employee ,
Mar 16, 2017 Mar 16, 2017

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The bug that was logged with that support case was marked cannot reproduce. We've reopened a bug with reproducible steps.

Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Mar 17, 2017 Mar 17, 2017

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Oh, that's not a kind of customer support I've expected.

Anyway, thanks that you found the bug on macOS and reopened a ticket. I hope this will be fixed very soon with the Windows version, too.

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Community Expert ,
Apr 11, 2017 Apr 11, 2017

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Hi Jeffrey
With the 2017.1 update this appears to be resolved (on my PC at least)

Dave

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Engaged ,
Apr 12, 2017 Apr 12, 2017

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Hi Jeffrey,

With the 2017.1 update this issue with LUTs has been resolved on my PC.

Best always
Rosa
Rosa

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Explorer ,
Apr 12, 2017 Apr 12, 2017

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On my PC, too. Thank you!

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Adobe Employee ,
Oct 19, 2017 Oct 19, 2017

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This issue should be fixed in the latest release of Photoshop CC: https://blogs.adobe.com/photoshop/2017/10/get-the-goods-announcing-updates-to-photoshop-cc-dimension...

Senior Product Manager - Customer Advocacy - Digital Imaging

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LEGEND ,
Oct 28, 2018 Oct 28, 2018

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I have updated my iOS and the same problem appeared - what can be done here?

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LEGEND ,
Apr 02, 2019 Apr 02, 2019

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LATEST
six 3DLUT presets in the colour lookup adjustment layer present a black window now I have updated to photoshop 2019 - works fine in photoshop 2018? would be nice to get a fix!

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