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P: Continual Crashing non stop

New Here ,
May 16, 2021 May 16, 2021

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Cannot get Photoshop to work today crashing continually - cant even process one file. Never had a problem for years but totally unworkable right now. After todays update. Restarted etc no change

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macOS , Windows

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correct answers 1 Correct answer

Adobe Employee , May 19, 2021 May 19, 2021

This issue should be fixed by he 22.4.1 update that just went live.

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37 Comments
Adobe Employee ,
May 18, 2021 May 18, 2021

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Engineering is working on a fix as we speak. You're definitely hitting the same crash bucket as Joachim and Peter.

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New Here ,
May 18, 2021 May 18, 2021

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Thank you,, All the best more power Adobe Team...🙏🙌

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New Here ,
May 18, 2021 May 18, 2021

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@JeffreyTranberry

as in Ctrl R ? or in preferences?

 

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Explorer ,
May 19, 2021 May 19, 2021

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Hi @JeffreyTranberry

I only made a quick comment on the crash report but I didn't include my mail. Not sure if I sent one or two reports. I just reproduced the crash and submited a report including my mail this time.

Rulers were indeed visible when PS crashed.

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Enthusiast ,
May 19, 2021 May 19, 2021

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@mark_dahm I hid the rulers and photoshop has not crashed at all today. So you are probably right that this is where the bug is 🙂 thanks for looking into it. Looking forward to a fix and I'll just avoid rulers for now. 

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Adobe Employee ,
May 19, 2021 May 19, 2021

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This issue should be fixed by he 22.4.1 update that just went live.

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Adobe Employee ,
May 19, 2021 May 19, 2021

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There is an update out today > 22.4.1 that should address this issue. 

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New Here ,
May 19, 2021 May 19, 2021

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Yeah, I saw it and been testing it. SO far so good.. Thank you 

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LEGEND ,
May 21, 2021 May 21, 2021

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I'm still getting crashes all the time even with the latest update. What I'm usually doing is cropping PDF files to export as a JPG. The minute I try to start cropping (without the ruler open), Photoshop crashes.

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New Here ,
May 22, 2021 May 22, 2021

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My second display is red when dragging my image from photoshop from wacom cintiq to my imac since last update

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New Here ,
May 22, 2021 May 22, 2021

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My second display is red when dragging my image from photoshop from wacom cintiq to my imac since last update

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New Here ,
May 22, 2021 May 22, 2021

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LATEST

@JeffreyTranberry I have 22.4.1, and the last two days PhotoShop has been crashing non-stop. Is there a way I can back out of this update and go to the previous version? This latest is a disaster.

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