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P: Could not complete your request because of a problem parsing the jpeg data (Instagram JPEG)

Community Beginner ,
Nov 27, 2016 Nov 27, 2016

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Photoshop CC 2017 is giving this message: "Could not complete your request because of a problem parsing the JPEG data" when I try to open certain JPEG files. 

Same file shows fine in Bridge CC, Chrome, IE, irfanview, and is recognized as JPEG image.

The image is downloaded from my Instagram account, but is seems that there is same issue with all images downloaded from Instagram.

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macOS , Windows

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correct answers 1 Correct answer

Adobe Employee , Oct 18, 2017 Oct 18, 2017
Hi everyone,
Today Adobe released new versions of many of our Creative Cloud applications including Photoshop and After Effects that fix the above issue. The Photoshop internal version number is 19.0.0. For more details please read the blog post at:  https://blogs.adobe.com/photoshop/2017/10/get-the-goods-announcing-updates-to-photoshop-cc-dimension...
-Jeff

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Community Beginner ,
Oct 24, 2017 Oct 24, 2017

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You're very welcome. Thanks again for your help!

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Community Beginner ,
Oct 24, 2017 Oct 24, 2017

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You're very welcome. Sounds good. Thanks again for your help!

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Community Beginner ,
Dec 27, 2017 Dec 27, 2017

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hey I just updated the PS 2018 via creative cloud. and I am not able to use it
1: Gives me error for RAM
2: cannot parse JPEG

Please help

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Community Beginner ,
Dec 27, 2017 Dec 27, 2017

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Till photoshop CS 2017. I worked with jpeg and everything was as desired.

After a update the Jpeg parse problem and ram problem has started.

Now with 2018 version the problem exist. Also going back to 2017 the problem still exist.

There has been no new. Windows update.

How can this problem. Be fixed please.

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Adobe Employee ,
Dec 28, 2017 Dec 28, 2017

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Hi Santosh,

Thanks for the report. Would you please start another thread for your issue? I would like you to get attention for your issue but this thread is already resolved.

Regards,
Hannah

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Adobe Employee ,
Jan 11, 2018 Jan 11, 2018

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New report posted on a thread regarding a separate, resolved issue - separating to expedite.

Please reference the new conversation here: Upgraded to PS 2018 via the CC: 1) RAM error 2) cannot parse JPEG error

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New Here ,
May 28, 2018 May 28, 2018

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I have just started having this issue - so no. The problem is not resolved.

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New Here ,
May 28, 2018 May 28, 2018

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I am not able to open jpgs from my hard drive - nothing to do with instagram uploads. Getting the parsing problem thing. Please help.

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Community Beginner ,
May 28, 2018 May 28, 2018

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In Regedit:
\HKEY_CURRENT_USER\Software\Adobe\Photoshop\120.0
Added DWORD "OverridePhysicalMemoryMB" with the value "24000" decimal bas

Try the above fix. It will work.

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New Here ,
May 29, 2018 May 29, 2018

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I actually had a chat with someone at Adobe and gave them access to my computer. They fixed it AND they fixed a couple of other things that has now made Photoshop much faster!

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Adobe Employee ,
May 29, 2018 May 29, 2018

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Hi Andrea,

I'm so glad to hear it. What number did you call, and if you recall who you spoke with would you please share.

Thank you,
Hannah

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