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P: Could not complete your request because of a problem parsing the jpeg data (Instagram JPEG)

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Community Beginner ,
Nov 27, 2016 Nov 27, 2016

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Photoshop CC 2017 is giving this message: "Could not complete your request because of a problem parsing the JPEG data" when I try to open certain JPEG files. 

Same file shows fine in Bridge CC, Chrome, IE, irfanview, and is recognized as JPEG image.

The image is downloaded from my Instagram account, but is seems that there is same issue with all images downloaded from Instagram.

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macOS , Windows

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correct answers 1 Correct answer

Adobe Employee , Oct 18, 2017 Oct 18, 2017
Hi everyone,
Today Adobe released new versions of many of our Creative Cloud applications including Photoshop and After Effects that fix the above issue. The Photoshop internal version number is 19.0.0. For more details please read the blog post at:  https://blogs.adobe.com/photoshop/2017/10/get-the-goods-announcing-updates-to-photoshop-cc-dimension...
-Jeff

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36 Comments
LEGEND ,
Nov 29, 2016 Nov 29, 2016

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Did you tried re-save image in another program?
Photoshop should show similar message if you have for example PNG but extension is JPG.
But Chrome and some others are smart enough to recognize it.

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Community Beginner ,
Dec 03, 2016 Dec 03, 2016

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This is an JPEG image, Irfanview recognize it as JPEG, progressive, quality: 71, subsampling ON (2x2), even if I remove the file extension.

Everyone can try this yourself, download any image from Instagram and try to open it in Photoshop (tested on latest version CC 2017)

Re-saving image in another program and then opening it i Photoshop works, so that is not a problem. I'm just trying to raise an issue with current Photoshop version and certain JPEG files.

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Adobe Employee ,
Dec 03, 2016 Dec 03, 2016

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We're currently looking into this issue. 

Senior Product Manager - Customer Advocacy - Digital Imaging

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LEGEND ,
Dec 03, 2016 Dec 03, 2016

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Photoshop CC 2015 seems to have a problem opening any picture saved from Instagram and gives a "Unable to complete your request, problem with parsing the jpeg-data" error. Only known workaround is using any other free programs like Infraview, MS Paint, windows picture viewer etc to open and re-save the image, before it can then be opened in Photoshop CC 2015.
Could really use a real fix for this Instagram problem for Photoshop since it should not be nessecary to use another 3-part program.

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LEGEND ,
Jan 12, 2017 Jan 12, 2017

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Try open the file using the "Preview" or your computer default graphic program, then  re-save the file by exporting the file.

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LEGEND ,
Feb 16, 2017 Feb 16, 2017

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Any news after 2 months of looking?

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New Here ,
Feb 20, 2017 Feb 20, 2017

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This really sucks that the WORLD leader in photo editing can't open a simple JPEG file, I have been using Photoshop since version 1 and NEVER had problems like this. Having to open the image in the MS viewer and save the image so PS will recognize and open it is really a stupid idea. Come Adobe get with the program and find out what is causing the problem and fix it..... 

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Adobe Employee ,
Jul 12, 2017 Jul 12, 2017

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Hi there,
Thank you for the report. We have fixed this issue with these types of progressive JPEG images and the fix will be released in the next version of Photoshop. 
-Jeff

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Adobe Employee ,
Jul 12, 2017 Jul 12, 2017

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The issue has been resolved and should ship in the next version of Photoshop.

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LEGEND ,
Jul 12, 2017 Jul 12, 2017

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That great that you all fixed this problem. The problem seems to persist in Adobe After Effects CC 2017. Will this fix somehow be communicated to the AE engineering or QA team? This would be great if you all could somehow collaborate on the issue since you've done the leg work in solving the problem.

Thanks,
Arie

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Adobe Employee ,
Jul 13, 2017 Jul 13, 2017

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Hi Arie,

I have reproduced this in After Effects as well. I have reported it to the After Effects team for them to also fix. Thanks for letting me know!

Thanks,
Jeff

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LEGEND ,
Jul 14, 2017 Jul 14, 2017

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Ah, I can't wait for this update as I work a lot with pictures from Instagram, and I am really tired of constantly having to use other tools to re-save (and hence re-compress) pictures before I could open them in Photoshop. It's really tedious shouldn't have been necessary in the first place with a professional tool like Photoshop, which I would expect to have no problems opening ANY kind of pictures (at least any common file types). But I'm glad this will hopefully be fixed now.

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LEGEND ,
Jul 14, 2017 Jul 14, 2017

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Ah, I can't wait for this update as I work a lot with pictures from Instagram, and I am really tired of constantly having to use other tools to re-save (and hence re-compress) pictures before I could open them in Photoshop. It's really tedious shouldn't have been necessary in the first place with a professional tool like Photoshop, which I would expect to have no problems opening ANY kind of pictures (at least any common file types). But I'm glad this will hopefully be fixed now.

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Adobe Employee ,
Jul 14, 2017 Jul 14, 2017

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Hi again,
I just received word that the After Effects team has also addressed this in their next version of After Effects. Thanks for the feedback!
-Jeff

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LEGEND ,
Jul 14, 2017 Jul 14, 2017

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That's awesome.  Thank you for getting in touch with them!

—Arie

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LEGEND ,
Aug 27, 2017 Aug 27, 2017

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Hello, I am still having this problem. It very recently started, too. Any JPEG saved off google refuses to open, but JPEGs I have created in Photoshop are fine. Thanks for looking into it!

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LEGEND ,
Aug 27, 2017 Aug 27, 2017

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LEGEND ,
Sep 21, 2017 Sep 21, 2017

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Still having this issue, I thought there was talk of if being corrected months ago?
I also cannot even PLACE these "problem" files into my InDesign documents, or open in Illustrator.

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Adobe Employee ,
Sep 21, 2017 Sep 21, 2017

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Hi everyone,
This will be fixed in After Effects and Photoshop in the next release of the products. I cannot comment on the specific ship dates but it is soon.
-Jeff

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New Here ,
Oct 05, 2017 Oct 05, 2017

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Which version will that be exactly? In version numbers, I mean. I am currently on 2017.0.1

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Adobe Employee ,
Oct 18, 2017 Oct 18, 2017

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Hi everyone,
Today Adobe released new versions of many of our Creative Cloud applications including Photoshop and After Effects that fix the above issue. The Photoshop internal version number is 19.0.0. For more details please read the blog post at:  https://blogs.adobe.com/photoshop/2017/10/get-the-goods-announcing-updates-to-photoshop-cc-dimension...
-Jeff

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Adobe Employee ,
Oct 18, 2017 Oct 18, 2017

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The version where this is fixed is Photoshop 19.0.0.
-Jeff

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LEGEND ,
Oct 18, 2017 Oct 18, 2017

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Thank you!

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Community Beginner ,
Oct 23, 2017 Oct 23, 2017

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Hi Jeff,
Thanks for fixing this! After just experiencing it, I remembered the same thing happens with InDesign when placing an image. Was this fixed in the latest update for InDesign? If not, could you pass this on to the team? Attached is a screenshot of the error message I just received:

RackMultipart2017102369898tt2x-564401db-a1e9-495e-9393-5fcc70dead9a-1977879142.png

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Adobe Employee ,
Oct 24, 2017 Oct 24, 2017

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Hi Dan,
I will let the InDesign team know about this and get them to address it. I am going to keep this thread marked as "solved" since the Photoshop and After Effects fixes are in place.

Thanks for letting me know!
-Jeff

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