P: Could not complete your request because of a problem parsing the jpeg data (Instagram JPEG)

[aandtar]

Photoshop CC 2017 is giving this message: "Could not complete your request because of a problem parsing the JPEG data" when I try to open certain JPEG files. 

Same file shows fine in Bridge CC, Chrome, IE, irfanview, and is recognized as JPEG image.

The image is downloaded from my Instagram account, but is seems that there is same issue with all images downloaded from Instagram.

[FeedbackCommunityMember]

Did you tried re-save image in another program?
Photoshop should show similar message if you have for example PNG but extension is JPG.
But Chrome and some others are smart enough to recognize it.

[aandtar]

This is an JPEG image, Irfanview recognize it as JPEG, progressive, quality: 71, subsampling ON (2x2), even if I remove the file extension.

Everyone can try this yourself, download any image from Instagram and try to open it in Photoshop (tested on latest version CC 2017)

Re-saving image in another program and then opening it i Photoshop works, so that is not a problem. I'm just trying to raise an issue with current Photoshop version and certain JPEG files.

[Jeffrey Tranberry]

We're currently looking into this issue. 

[FeedbackCommunityMember]

Photoshop CC 2015 seems to have a problem opening any picture saved from Instagram and gives a "Unable to complete your request, problem with parsing the jpeg-data" error. Only known workaround is using any other free programs like Infraview, MS Paint, windows picture viewer etc to open and re-save the image, before it can then be opened in Photoshop CC 2015.
Could really use a real fix for this Instagram problem for Photoshop since it should not be nessecary to use another 3-part program.

[FeedbackCommunityMember]

Try open the file using the "Preview" or your computer default graphic program, then  re-save the file by exporting the file.

[FeedbackCommunityMember]

Any news after 2 months of looking?

[Jonboy1949]

This really sucks that the WORLD leader in photo editing can't open a simple JPEG file, I have been using Photoshop since version 1 and NEVER had problems like this. Having to open the image in the MS viewer and save the image so PS will recognize and open it is really a stupid idea. Come Adobe get with the program and find out what is causing the problem and fix it..... 

[Jeff-Adobe]

Hi there,
Thank you for the report. We have fixed this issue with these types of progressive JPEG images and the fix will be released in the next version of Photoshop. 
-Jeff

[Foster Brereton]

The issue has been resolved and should ship in the next version of Photoshop.

[FeedbackCommunityMember]

That great that you all fixed this problem. The problem seems to persist in Adobe After Effects CC 2017. Will this fix somehow be communicated to the AE engineering or QA team? This would be great if you all could somehow collaborate on the issue since you've done the leg work in solving the problem.

Thanks,
Arie

[Jeff-Adobe]

Hi Arie,

I have reproduced this in After Effects as well. I have reported it to the After Effects team for them to also fix. Thanks for letting me know!

Thanks,
Jeff

[FeedbackCommunityMember]

Ah, I can't wait for this update as I work a lot with pictures from Instagram, and I am really tired of constantly having to use other tools to re-save (and hence re-compress) pictures before I could open them in Photoshop. It's really tedious shouldn't have been necessary in the first place with a professional tool like Photoshop, which I would expect to have no problems opening ANY kind of pictures (at least any common file types). But I'm glad this will hopefully be fixed now.

[FeedbackCommunityMember]

Ah, I can't wait for this update as I work a lot with pictures from Instagram, and I am really tired of constantly having to use other tools to re-save (and hence re-compress) pictures before I could open them in Photoshop. It's really tedious shouldn't have been necessary in the first place with a professional tool like Photoshop, which I would expect to have no problems opening ANY kind of pictures (at least any common file types). But I'm glad this will hopefully be fixed now.

[Jeff-Adobe]

Hi again,
I just received word that the After Effects team has also addressed this in their next version of After Effects. Thanks for the feedback!
-Jeff

[FeedbackCommunityMember]

That's awesome.  Thank you for getting in touch with them!

—Arie

[FeedbackCommunityMember]

Hello, I am still having this problem. It very recently started, too. Any JPEG saved off google refuses to open, but JPEGs I have created in Photoshop are fine. Thanks for looking into it!

[FeedbackCommunityMember]

http://imgur.com/gallery/ipHIV

[FeedbackCommunityMember]

Still having this issue, I thought there was talk of if being corrected months ago?
I also cannot even PLACE these "problem" files into my InDesign documents, or open in Illustrator.

[Jeff-Adobe]

Hi everyone,
This will be fixed in After Effects and Photoshop in the next release of the products. I cannot comment on the specific ship dates but it is soon.
-Jeff

[TheOldBen]

Which version will that be exactly? In version numbers, I mean. I am currently on 2017.0.1

[Jeff-Adobe]

Hi everyone,
Today Adobe released new versions of many of our Creative Cloud applications including Photoshop and After Effects that fix the above issue. The Photoshop internal version number is 19.0.0. For more details please read the blog post at:  https://blogs.adobe.com/photoshop/2017/10/get-the-goods-announcing-updates-to-photoshop-cc-dimension...
-Jeff

[Jeff-Adobe]

The version where this is fixed is Photoshop 19.0.0.
-Jeff

[FeedbackCommunityMember]

Thank you!

[Aarlihn]

Hi Jeff,
Thanks for fixing this! After just experiencing it, I remembered the same thing happens with InDesign when placing an image. Was this fixed in the latest update for InDesign? If not, could you pass this on to the team? Attached is a screenshot of the error message I just received:

[Jeff-Adobe]

Hi Dan,
I will let the InDesign team know about this and get them to address it. I am going to keep this thread marked as "solved" since the Photoshop and After Effects fixes are in place.

Thanks for letting me know!
-Jeff