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P: Could not complete your request because of a program error.

Community Beginner ,
Oct 29, 2014 Oct 29, 2014

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i keep getting this message when i try to do anything in photoshop a second time what i mean is when first opened photoshop works when i close the first image the go to do anything else i get the message: Could not complete your request because of a program error.i have uninstalled and reinstalled photoshop cc but no difference i have taken a couple of screen shots which i hope will give you more information

i hope you can solve this problem as i am at my wits end

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correct answers 1 Correct answer

Adobe Employee , Nov 01, 2020 Nov 01, 2020

Photoshop's GPU requirements have increased for 22.0. Try the solutions here: https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles 

If your card is not supported you may need to upgrade your graphics card.

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New Here ,
Dec 10, 2014 Dec 10, 2014

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Unfortunately - Still getting the error message after 1st open..at times it allows me to open two documents...last attempt was able to open three before the error message appeared.

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New Here ,
Dec 10, 2014 Dec 10, 2014

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Update...as it turns out mine will open 'recent files'...but not from open>

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Adobe Employee ,
Dec 10, 2014 Dec 10, 2014

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Just to confirm, you clicked the little gear icon in the File Info dialog and selected ""Apply to enclosed items"?

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New Here ,
Dec 10, 2014 Dec 10, 2014

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Yes. did that.

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New Here ,
Dec 10, 2014 Dec 10, 2014

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My reinstall didn't work. Went into Sharing and Permissions and now it appears to be working. Thank you!

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LEGEND ,
Dec 10, 2014 Dec 10, 2014

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Which folder had the permissions problem?

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New Here ,
Dec 10, 2014 Dec 10, 2014

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So, just changed permission on the "Application Support" folder...and was able to open about 10 PSD files before the error message appeared.

CMD + O = *** Collection was mutated while being enumerated.

File > Open = Could not complete your request because of a program error.

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LEGEND ,
Dec 10, 2014 Dec 10, 2014

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"Collection was mutated while being enumerated. "

That isn't a Photoshop error message.
Which product and version are you using?

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New Here ,
Dec 10, 2014 Dec 10, 2014

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I went into Adobe Info, unlocked it and clicked the gear and selected "Apply to Enclosed Items" - made my admin read + write and read only for others. (described above)

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LEGEND ,
Dec 10, 2014 Dec 10, 2014

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You mean on ~/Library/Application Support/Adobe ?

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New Here ,
Dec 10, 2014 Dec 10, 2014

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Yes.

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New Here ,
Dec 11, 2014 Dec 11, 2014

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Photoshop CC2014 / Mac OS X 10.10.1

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LEGEND ,
Dec 11, 2014 Dec 11, 2014

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Again, that isn't a Photoshop error message.
What said "Collection was mutated while being enumerated"? Where exactly did that message appear?

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New Here ,
Dec 22, 2014 Dec 22, 2014

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It appeared as I was opening Photoshop. - Hit Cmmd + O and that message appeared. So despite you saying it's not a Photoshop error message... it happened.

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Adobe Employee ,
Dec 22, 2014 Dec 22, 2014

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What finder view are you using in your open dialog? (Icons, List, Columns or Coverflow) If you set it to list, does the problem go away?

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LEGEND ,
Dec 29, 2014 Dec 29, 2014

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Hi all,
having same issue opening files I have tried all above suggestions, but to no avail. Any news or updates from Adobe or Apple on this? So far I can open files in Photoshop through Lightroom, but this is really, really frustrating.

Thanks very much!

Amy

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New Here ,
Dec 30, 2014 Dec 30, 2014

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Amy, Follow Jefferey's advice above. This worked for me.

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LEGEND ,
Dec 30, 2014 Dec 30, 2014

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thank you Jan L. I can't seem to find the users/tranber(?)/Library/Application Suport/Adobe. Can you advise me on how to get to this folder?

Thanks much!

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LEGEND ,
Dec 30, 2014 Dec 30, 2014

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I found the path! Let's see if it works.

Thank you.

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New Here ,
Dec 30, 2014 Dec 30, 2014

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Fantastic. Let us know if it works out.

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New Here ,
Jan 06, 2015 Jan 06, 2015

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So..... still having the same issues....no resolution here.

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New Here ,
Jan 06, 2015 Jan 06, 2015

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Was using columns, have tried the others w/the same result.

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New Here ,
Jan 06, 2015 Jan 06, 2015

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Just tried with "application frame" not selected and was able to open a few more files before the error message appeared.

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Adobe Employee ,
Jan 06, 2015 Jan 06, 2015

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Even with the new user account that was created?

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Adobe Employee ,
Jan 07, 2015 Jan 07, 2015

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Does the problem go away if you change the Finder view to Icons, List or Coverflow?

http://feedback.photoshop.com/photosh...

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