P: Crash opening psd file with 23.2.0 version

[Reartu]

Hi

Since I upgraded to the latest version 23.2.0, photoshop crashes all the time I try to open psd files.

Unchecked the Use Graphics Processor feature, but it doesn't fix the issue.

Does anybody help me?

Thanks

[J453]

Does it freeze (stops responding, needs force quit) or crash (close by itself)? They are two very different behaviors.

I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.

[Reartu]

Crash.

I have sent the report with my email.

I'm waiting for the answer, it's frustrating to get every crash for each opening app.

Thanks

[J453]

Hmm. Still not seeing any crash reports when I search with the email address you've used to log in to this community.

[Reartu]

I have reported the report with the log in email address.

Please check it

Thanks

[Reartu]

Hi

Today I have upgraded to the 23.2.1 version, but it's the same issue.

Reported crash result by the email.

Thanks

[J453]

Thanks for submitting the crash logs. I've asked engineering to take a look.

[nikunj.m]

Hi all,

We're happy to announce the April 2022 release of Photoshop 23.3. This update includes the fix for this issue.

To update Photoshop to 23.3, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

Let us know if the update resolves the problem for those affected and share your feedback with us.

Thanks,

Nikunj