P: Crash when adding adjustment layer - macOS

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New Here ,
Nov 05, 2021 Nov 05, 2021

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Hi,

When I start to have multiple layers on a file Photoshop crashes when adding adjustment layer of making a free hand selection with lasso tool. 

I tried all the workaround suggested on the help page, what can do now ?

Thanks for the help.

-

Photoshop 23.0.0

MPB 2019 AMD Radeon Pro 5500M 8 Go, 64 RAM

MacOS 11.6

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Adobe Employee , Nov 14, 2021 Nov 14, 2021
Thanks. I have some crash logs now. Not seeing an existing issue around your issue. Checking with engineering.

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Adobe Employee ,
Nov 05, 2021 Nov 05, 2021

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I'm not seeing any submitted crash reports from you in our system.

 

If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

 


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Nov 07, 2021 Nov 07, 2021

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Thanks for your feedback. Actually I sent multiple crash reports but maybe it's because the email adresse doesnt match my adobe account login email adres. Could you check with eliasamari[at]gmail.com ?

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New Here ,
Nov 09, 2021 Nov 09, 2021

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Hi @Jeffrey Tranberry Have you been able to find the crash reports ? I downloaded the previous version of photoshop 22.5.2 and I get the same crash when trying to add an adjustment layer. Thanks for your help.

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Adobe Employee ,
Nov 14, 2021 Nov 14, 2021

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Thanks. I have some crash logs now. Not seeing an existing issue around your issue. Checking with engineering.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Nov 17, 2021 Nov 17, 2021

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Hi Elias,

Have you updated to 23.0.1? Are you still seeing this issue? The engineers determined an old flag for compositing was causing this issue. If you're still seeing the issue - I have a couple of things I'd like you to try.


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Nov 18, 2021 Nov 18, 2021

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Hi Jeffrey,

Yes I did the 23.0.1 update and still have the issue. 

Actually the issue doesnt happen at the beginning of new files but after a moment when the file start to have couple of layers.

Anyway yes if you have some ideas I could try I would be very grateful, I'm a pro user and my workflow is a real nightmare now .

Thank you !

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Adobe Employee ,
Nov 18, 2021 Nov 18, 2021

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The engineers think it's something in your preferences folder. Try restoring your preferences using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
If that doesn't solve it, you can quit Photoshop and put the Settings folder back. If it does solve it, I'd like a copy of your preferences folder.


Senior Product Manager - Customer Advocacy - Digital Imaging

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