P: Crashing at boot (23.0.2; M1)

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Engaged ,
Nov 24, 2021 Nov 24, 2021

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Started crashing with 26.0. Then 26.0.1. And still with 26.0.2. 

At least with 26.0.2 it only crashes once. I'm usually successful the second or third time.

Oh well. I have InDesign to worry more about, anyway.

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Adobe Employee , Dec 13, 2021 Dec 13, 2021

Hi all,  

 

We're happy to announce the release of Photoshop 23.1. This update includes the fix for this issue. To see the list of all fixed issues, click here

To update Photoshop to 23.1, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating  

 

Let us know if the update resolves the problem for those affected and share your feedback with us.

 

Thanks,

Mohit

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Adobe Employee ,
Nov 24, 2021 Nov 24, 2021

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Hi @jeffhalmos I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html  That would help us track down what you're seeing.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Engaged ,
Nov 24, 2021 Nov 24, 2021

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I do it everytime. I've lost count.

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Adobe Employee ,
Nov 24, 2021 Nov 24, 2021

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Is it possible you're submitting the crash log with a different email address than you've used to log into this forum?


Senior Product Manager - Customer Advocacy - Digital Imaging

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Engaged ,
Nov 24, 2021 Nov 24, 2021

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It looks like I've been sending them anonymously. 

Email entered. Automatic send selected.

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Adobe Employee ,
Nov 25, 2021 Nov 25, 2021

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Thanks. Found it. Have asked engineering to take a look.


Senior Product Manager - Customer Advocacy - Digital Imaging
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Engaged ,
Dec 03, 2021 Dec 03, 2021

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Still happening. Have to boot Photoshop 3 – 4 times before it opens.

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Adobe Employee ,
Dec 03, 2021 Dec 03, 2021

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Looks like engineering has a fix for this in an upcoming update. We'll update this thread when the update is available.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Dec 13, 2021 Dec 13, 2021

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Hi all,  

 

We're happy to announce the release of Photoshop 23.1. This update includes the fix for this issue. To see the list of all fixed issues, click here

To update Photoshop to 23.1, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating  

 

Let us know if the update resolves the problem for those affected and share your feedback with us.

 

Thanks,

Mohit

Bug Fixed

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