P: Crashing every 10-20 minutes or so

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Community Beginner ,
Nov 08, 2018 Nov 08, 2018

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Every 10-20 minutes or so, Photoshop CC 2019 is crashing. I am on a Mac, but fortunately have not updated to Mohave. I am so frustrated I'm crying.

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correct answers 1 Correct answer

Adobe Employee , Nov 14, 2019 Nov 14, 2019
This issue should be fixed in the current version, Photoshop 2020 v21.x or later. Let us know if you're still having trouble.

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New Here ,
Nov 09, 2018 Nov 09, 2018

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I had updated to Mohave and couldn't even open PS! I had to remove the preferences folder in the Adobe library  then reimport my brushes and some plug-ins. I only got it working 2 days ago but seems fine now.
Here is the video link Adobe sent me after I complained on Twitter 🙂
https://helpx.adobe.com/photoshop/using/preferences.html
Hope this helps you out too! Good luck!

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Explorer ,
Jan 24, 2019 Jan 24, 2019

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Photoshop seems to be permanently broken now. The fact that these issues have gone on for so long is inexcusable. Even simple issues like the save for web settings not saving each time you close Photoshop. Not fixed. It's been what, 3 months now? And now Photoshop has started randomly crashing in the middle of Select & Mask. Happened 3 times already. So much time lost.

It just crashed for me again, and every time I submit a crash report. And every time I include my email address. So no idea why you don't see them.

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Adobe Employee ,
Jan 24, 2019 Jan 24, 2019

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Thanks for reporting. We're working with Apple to address this issue.

Senior Product Manager - Customer Advocacy - Digital Imaging

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LEGEND ,
May 29, 2019 May 29, 2019

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This is 4 months later, and I am reading this because my version of Photoshop CC19 is crashing about every 10 minutes, same story as the others. I am running PS on a HP laptop and everything else is fine, Illustrator and InDesign - fine. This crashing is just about doubling my work time - I am going mad!
Obviously nothing much has been fixed.

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Adobe Employee ,
May 30, 2019 May 30, 2019

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Hi Roz, this thread is for a particular issue with macOS that we're working with our partners on. Looks like you're on Windows. I did search for crash logs sent in with your email address and I cannot find any. Please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.

Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Jun 13, 2019 Jun 13, 2019

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My Photoshop crashes every 5 minutes - no exaggeration.  The only thing I've done lately the might possibly have affected the program is to upgrade my DxO NIK collection to the NIK 2 collection. The trouble seems to have started right around the time of the upgrade.  I submitted a report to DxO, but they are notoriously slow in responding to tech support requests. Any one else have the same experience?

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LEGEND ,
Aug 15, 2019 Aug 15, 2019

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I am so frustrated-  for MONTHS Photoshop has been intermittently crashing about a minute into opening it. It does not matter what I am doing and I have uninstalled and reinstalled. There are no new updates and I am on Windows on an HP laptop.. All other Adobe programs work fine. My clients don't pay me to double and triple my turnaround time. This is pathetic for such an esteemed program- the more time goes on the worse the crashes get no matter what computer I use. This is ridiculous. 

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Adobe Employee ,
Aug 20, 2019 Aug 20, 2019

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Tiana, I would recommend contacting support directly https://www.adobe.com/about-adobe/contact.html I found two of your crashes. One from the 15th is because you seem to be missing a licensing component or it is locked. The other more prevalent crash looks to be a crash in a graphics driver: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.

Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Nov 14, 2019 Nov 14, 2019

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This issue should be fixed in the current version, Photoshop 2020 v21.x or later. Let us know if you're still having trouble.

Senior Product Manager - Customer Advocacy - Digital Imaging

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