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P: Crashing while working in Photoshop (crash in AGM)

New Here ,
Dec 08, 2022 Dec 08, 2022

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I'm annoyed that Photoshop keeps closing when I am working. Is there a way to get this fix?

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correct answers 1 Pinned Reply

Adobe Employee , Dec 08, 2022 Dec 08, 2022

Thanks for submitting crash logs! I've asked our engineers to take a look.

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Community Expert ,
Dec 08, 2022 Dec 08, 2022

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We'll need a lot more information to assist.
Go to Photoshop Help Menu/System Info and copy/paste details here.

In the meantime - what OS and how much available HD space do you have?

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Adobe Employee ,
Dec 08, 2022 Dec 08, 2022

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Hi @Ben26215779z7qf sorry to hear this.

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

Cory

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Adobe Employee ,
Dec 08, 2022 Dec 08, 2022

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Thanks for submitting crash logs! I've asked our engineers to take a look.

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