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P: Crashing with Oil Paint filter

Paul21965491l2dm
Community Beginner ,
Dec 23, 2021 Dec 23, 2021

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PS is crashing frequently. The lastest culprit seems to be the oil paint filter.

I have tried resetting preferences several times. Nothing seems to help.

I have the latest version of PS operating on Windows 10.

 

Any ideas?

 

Thanks.

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TOPICS
Windows

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correct answers 3 Correct answers

J453 Adobe Employee
Adobe Employee , Jan 07, 2022 Jan 07, 2022

Correct. The problem is the graphics card doesn't meet system requirements.

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kevin stohlmeyer Community Expert
Community Expert , Jan 07, 2022 Jan 07, 2022

There's a few things working against you.

1. You only have 5GB free RAM. PS minimum is 8 GB.

https://helpx.adobe.com/photoshop/system-requirements.html

2. Your graphics card is not compatible with the newer PS versions:

The minimum Ops/Sec is 2000 and your Intel 620UHD is only at 949

https://www.videocardbenchmark.net/directCompute.html 

3. You do not have enough VRAM - minimum is 4 GB, you are just over that for total RAM, not available.

 

Any of this,  but especially the lower end graphics car

...

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J453 Adobe Employee
Adobe Employee , Dec 23, 2021 Dec 23, 2021

Thanks for submitting a crash log. I'll have engineering take a look.

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replies 16 Replies 16
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16 Comments
J453 Adobe Employee
Adobe Employee ,
Dec 23, 2021 Dec 23, 2021

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Thanks for submitting a crash log. I'll have engineering take a look.

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J453 Adobe Employee
Adobe Employee ,
Dec 23, 2021 Dec 23, 2021

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I do notice you're still on 23.0.2. Can you please update to 23.1 and see if the problem still reproduces?

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Paul21965491l2dm
Community Beginner ,
Dec 23, 2021 Dec 23, 2021

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When I check >Help>About Photoshop, it's showing I have 23.1.

And nowhere do I have the option to update. It's showing I have the latest version.

?

 

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J453 Adobe Employee
Adobe Employee ,
Dec 23, 2021 Dec 23, 2021

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Strange. The crash log I found was for 23.0.2. If it crashes again with 23.1, please submit another crash report with your email address and give me a heads up so I can look for that log, too.

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Paul21965491l2dm
Community Beginner ,
Dec 23, 2021 Dec 23, 2021

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Just sent latest crash report.

I took a quick look and it read 23.1.

 

 

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J453 Adobe Employee
Adobe Employee ,
Dec 24, 2021 Dec 24, 2021

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Thanks. Engineering is also requesting Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

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Paul21965491l2dm
Community Beginner ,
Dec 24, 2021 Dec 24, 2021

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Adobe Photoshop Version: 23.1.0 20211208.r.143 83e47c5 x64
Number of Launches: 5
Operating System: Windows 10 64-bit
Version: 10 10.0.19043.1415
System architecture: Intel CPU Family:6, Model:14, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 1800 MHz
Built-in memory: 8026 MB
Free memory: 5129 MB
Memory available to Photoshop: 5397 MB
Memory used by Photoshop: 70 %
SAM SDK Version: 2.0.0-main.950
ACP.local Status:
- SDK Version: 1.50.2
- Core Sync Status: Reachable and compatible
- Core Sync Running: 4.21.1.1
- Min Core Sync Required: 4.3.66.0
Live Edit Client SDK Version: 3.86.01
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 2.8.1
TextEngine: Unifed Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: Intel(R) UHD Graphics 620
GPUVendor: INTEL
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 4,341 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Display: 2
Display Bounds: top=0, left=1920, bottom=1440, right=4480
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe" -baseTimeMS=446285209 -comment=Photoshop Version: Adobe Photoshop 23.1.0 20211208.r.143 83e47c5 x64

[1841 ms]
Start sniffer 2021-12-24 11:48:09
# Photoshop Version: Adobe Photoshop 23.1.0 20211208.r.143 83e47c5 x64
C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe -baseTimeMS=446285209 -comment=Photoshop Version: Adobe Photoshop 23.1.0 20211208.r.143 83e47c5 x64

{128 ms}
Start platform native
# displays: 2
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: ((0 0) -> (1,536 864), w=1,536, h=864)
Dimensions: (1,536 864)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Intel(R) UHD Graphics 620 index=0 preferred=1)

Display 1
Display: \\.\DISPLAY2
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: ((1,536 0) -> (3,584 1,152), w=2,048, h=1,152)
Dimensions: (2,048 1,152)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Intel(R) UHD Graphics 620 index=0 preferred=1)

# devices: 2
Device 0
Name: Intel(R) UHD Graphics 620
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 2
\\.\DISPLAY1
\\.\DISPLAY2
GPU accessible RAM: 4,341 MB
VRAM: 134 MB
Dedicated System RAM: 0 MB
Shared System RAM: 4,207 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: INTEL
Driver: UNKOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Supports UMA: SUPPORTED
D3D-ID: 22807

Device 1
Name: Intel(R) UHD Graphics 620
Preferred: FALSE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 4,341 MB
VRAM: 134 MB
Dedicated System RAM: 0 MB
Shared System RAM: 4,207 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: INTEL
Driver: UNKOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Supports UMA: SUPPORTED
D3D-ID: 22807
End platform native
{261 ms}

{261 ms}
Start platform OpenGL
# displays: 2
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: ((0 0) -> (1,536 864), w=1,536, h=864)
Dimensions: (1,536 864)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Intel(R) UHD Graphics 620 index=0 preferred=1)

Display 1
Display: \\.\DISPLAY2
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: ((1,536 0) -> (3,584 1,152), w=2,048, h=1,152)
Dimensions: (2,048 1,152)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Intel(R) UHD Graphics 620 index=0 preferred=1)

# devices: 1
Device 0
Name: Intel(R) UHD Graphics 620
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 2
\\.\DISPLAY1
\\.\DISPLAY2
GPU accessible RAM: 4,341 MB
VRAM: 134 MB
Dedicated System RAM: 0 MB
Shared System RAM: 4,207 MB
API version: 4.6 (4.6.0 - Build 26.20.100.7263)
Device version: 4.6 (4.6.0 - Build 26.20.100.7263)
Vendor name: INTEL
Driver: UNKOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
GLSL version: 4.60 (4.60 - Build 26.20.100.7263)
End platform OpenGL
{406 ms}

{406 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: Intel(R) UHD Graphics 620
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 3,366 MB
VRAM: 3,366 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (OpenCL 2.1 )
Device version: 2.1 (OpenCL 2.1 NEO )
Vendor name: INTEL
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 15 GB / s
Compute score: 178.889
Device name string: Intel(R) UHD Graphics 620
Device vendor string: Intel(R) Corporation
Platform name string: Intel(R) OpenCL
Platform vendor string: Intel(R) Corporation
End platform OpenCL
{1759 ms}

Exit code kExitNormal
End sniffer 2021-12-24 11:48:10
[kStatusNormal, kExitNormal]

[1841 ms]
Finish RunAllAPIs

[4864 ms]
Start GetSnifferResult

[4864 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 90970852156418076212
GUIDBucket:
Composite Core (enable_composite_core): on
Composite Core GPU (comp_core_gpu): off
Composite Core Threads (MultithreadedCompositing): off
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Document Graph (enable_doc_graph): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2022\
Temporary file path: C:\Users\Paul\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 226.9G, 51.2G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2022\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2022\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2021/11/11-04:15:13 79.03ebf19 79.03ebf19
AdbePM.dll PatchMatch 2021/09/08:20:32:07 1.5c9d4d882447507e35ce742375a02bb2b8f1fafe 1.5c9d4d882447507e35ce742375a02bb2b8f1fafe
AdobeLinguistic.dll Adobe Linguisitc Library e047f0a
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2021/11/11-04:15:13 79.c500e56 79.c500e56
AdobePDFSettings.dll Adobe PDFSettings 1.07
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.0dd9fac 79.0dd9fac
AdobeXMP.dll Adobe XMP Core 2021/11/14-12:30:42 79.eda2b3f 79.eda2b3f
AdobeXMPFiles.dll Adobe XMP Files 2021/11/14-12:30:42 79.eda2b3f 79.eda2b3f
AdobeXMPScript.dll Adobe XMP Script 2021/11/14-12:30:42 79.eda2b3f 79.eda2b3f
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2021/11/11-04:15:13 79.03ebf19 79.03ebf19
AID.dll AID DLL 1.0.0.33
AIDE.dll AIDE 2021/11/18-18:02:50 79.79a213b 79.79a213b
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2022 26.0.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2021/11/11-04:15:13 79.03ebf19 79.03ebf19
AXE8SharedExpat.dll AXE8SharedExpat 2021/11/11-00:38:42 79.ca6d1f4 79.ca6d1f4
AXEDOMCore.dll AXEDOMCore 2021/11/11-00:38:42 79.ca6d1f4 79.ca6d1f4
Bib.dll BIB 2021/11/11-04:15:13 79.03ebf19 79.03ebf19
BIBUtils.dll BIBUtils 2021/11/11-04:15:13 79.03ebf19 79.03ebf19
boost_date_time.dll photoshopdva 14.0.0
boost_filesystem.dll photoshopdva 14.0.0
boost_program_options.dll photoshopdva 14.0.0
boost_regex.dll photoshopdva 14.0.0
boost_system.dll photoshopdva 14.0.0
boost_threads.dll photoshopdva 14.0.0
CoolType.dll CoolType 2021/11/11-04:15:13 79.03ebf19 79.03ebf19
CRClient.dll Adobe Crash Reporter Client DLL 4.7.0.0
DirectML.dll DirectML Redistributable Library 1.5.1+210429-0157.1.dml-1.5.adbd007
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 14.0.0
dvaappsupport.dll photoshopdva 14.0.0
dvaaudiodevice.dll photoshopdva 14.0.0
dvacore.dll photoshopdva 14.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 14.0.0
dvamediatypes.dll photoshopdva 14.0.0
dvametadata.dll photoshopdva 14.0.0
dvametadataapi.dll photoshopdva 14.0.0
dvametadataui.dll photoshopdva 14.0.0
dvanet.dll photoshopdva 14.0.0
dvaplayer.dll photoshopdva 14.0.0
dvascripting.dll photoshopdva 14.0.0
dvatransport.dll photoshopdva 14.0.0
dvaui.dll photoshopdva 14.0.0
dvaunittesting.dll photoshopdva 14.0.0
dvavulcansupport.dll photoshopdva 14.0.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-5.5.6-1-720c425
dynamiclink.dll photoshopdva 14.0.0
ExtendScript.dll ExtendScript 2019/07/29-10:07:31 82.2 82.2
filterport.dll FilterPort 1.1 O
icucnv69.dll International Components for Unicode Build 13.1.a82691a
icudt69.dll International Components for Unicode Build 13.1.a82691a
icuin69.dll International Components for Unicode Build 13.1.a82691a
icuuc69.dll International Components for Unicode Build 13.1.a82691a
igestep30.dll IGES Reader 9.3.0.113
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2020.0.1 (r0x35c5ec66)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
JP2KLib.dll JP2KLib 2021/11/10-00:41:11 79.403bb2b 79.403bb2b
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 14.0.0
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll photoshopdva 14.0.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.8.20210602.2.d4106de
mkl_avx2.dll Intel® Math Kernel Library 2020.0
mkl_avx512.dll Intel® Math Kernel Library 2020.0
mkl_core.dll Intel® Math Kernel Library 2020.0
mkl_def.dll Intel® Math Kernel Library 2020.0
mkl_mc3.dll Intel® Math Kernel Library 2020.0
mkl_sequential.dll Intel® Math Kernel Library 2020.0
mkl_vml_avx2.dll Intel® Math Kernel Library 2020.0
mkl_vml_avx512.dll Intel® Math Kernel Library 2020.0
mkl_vml_def.dll Intel® Math Kernel Library 2020.0
mkl_vml_mc3.dll Intel® Math Kernel Library 2020.0
MPS.dll MPS 2021/11/11-21:15:41 79.03e4145 79.03e4145
onnxruntime.dll Microsoft® Windows® Operating System 1.8.20210602.2.d4106de
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2022 23.1
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 11.2.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 11.2.0.100
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2022 23.1
PSViews.dll Adobe Photoshop 2022 23.1
ScCore.dll ScCore 2019/07/29-10:07:31 82.2 82.2
SVGRE.dll SVGRE 79.acda7fc 79.acda7fc
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
tbb.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
TfKernel.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
utest.dll photoshopdva 14.0.0
VulcanControl.dll Vulcan Application Control Library 6.6.0.000
VulcanMessage5.dll Vulcan Message Library 6.6.0.000
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
WRServices.dll WRServices Build 17.0.0.5f7ac8f 17.0.0.5f7ac8f
wu3d.dll U3D Writer 9.3.0.113
Unified Extensibility Platform uxp-5.5.6-1-720c425
UPIC 2.3.1


Required plugins:

Accented Edges 23.1 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 23.1 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 23.1 - from the file “Filter Gallery.8bf”
Average 23.1 - from the file “Average.8bf”
Bas Relief 23.1 - from the file “Filter Gallery.8bf”
BMP 23.1 - from the file “Standard MultiPlugin.8bf”
Camera Raw 14.1 - from the file “Camera Raw.8bi”
Camera Raw Filter 14.1 - from the file “Camera Raw.8bi”
Chalk && Charcoal 23.1 - from the file “Filter Gallery.8bf”
Charcoal 23.1 - from the file “Filter Gallery.8bf”
Chrome 23.1 - from the file “Filter Gallery.8bf”
Cineon 23.1 - from the file “Cineon.8bi”
Clouds 23.1 - from the file “Clouds.8bf”
Color Halftone 23.1 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 23.1 - from the file “Filter Gallery.8bf”
Conté Crayon 23.1 - from the file “Filter Gallery.8bf”
Craquelure 23.1 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 23.1 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 23.1 - from the file “Standard MultiPlugin.8bf”
Crosshatch 23.1 - from the file “Filter Gallery.8bf”
Crystallize 23.1 - from the file “Standard MultiPlugin.8bf”
Cutout 23.1 - from the file “Filter Gallery.8bf”
Dark Strokes 23.1 - from the file “Filter Gallery.8bf”
De-Interlace 23.1 - from the file “Standard MultiPlugin.8bf”
Dicom 23.1 - from the file “Dicom.8bi”
Difference Clouds 23.1 - from the file “Clouds.8bf”
Diffuse Glow 23.1 - from the file “Filter Gallery.8bf”
Displace 23.1 - from the file “Standard MultiPlugin.8bf”
Dry Brush 23.1 - from the file “Filter Gallery.8bf”
Entropy 23.1 - from the file “statistics.8ba”
Export Color Lookup Tables 23.1 - from the file “Export3DLUT.8be”
Extrude 23.1 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 23.1 - from the file “FastCore.8bx”
Fibers 23.1 - from the file “Standard MultiPlugin.8bf”
Film Grain 23.1 - from the file “Filter Gallery.8bf”
Filter Gallery 23.1 - from the file “Filter Gallery.8bf”
Fresco 23.1 - from the file “Filter Gallery.8bf”
Glass 23.1 - from the file “Filter Gallery.8bf”
Glowing Edges 23.1 - from the file “Filter Gallery.8bf”
Grain 23.1 - from the file “Filter Gallery.8bf”
Graphic Pen 23.1 - from the file “Filter Gallery.8bf”
Halftone Pattern 23.1 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 23.1 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 23.1 - from the file “HDRMergeUI.8bf”
HSB/HSL 23.1 - from the file “Standard MultiPlugin.8bf”
IFF Format 23.1 - from the file “Standard MultiPlugin.8bf”
IGES 23.1 - from the file “U3D.8bi”
Ink Outlines 23.1 - from the file “Filter Gallery.8bf”
JPEG 2000 23.1 - from the file “JPEG2000.8bi”
Kurtosis 23.1 - from the file “statistics.8ba”
Lens Blur 23.1 - from the file “Lens Blur.8bf”
Lens Correction 23.1 - from the file “Lens Correction.8bf”
Lens Flare 23.1 - from the file “Standard MultiPlugin.8bf”
Liquify 23.1 - from the file “Liquify.8bf”
Luminar AI 17.0 - from the file “LuminarAI.8bf”
Matlab Operation 23.1 - from the file “ChannelPort.8bf”
Maximum 23.1 - from the file “statistics.8ba”
Mean 23.1 - from the file “statistics.8ba”
Measurement Core 23.1 - from the file “MeasurementCore.8me”
Median 23.1 - from the file “statistics.8ba”
Mezzotint 23.1 - from the file “Standard MultiPlugin.8bf”
Minimum 23.1 - from the file “statistics.8ba”
MMXCore Routines 23.1 - from the file “MMXCore.8bx”
Mosaic Tiles 23.1 - from the file “Filter Gallery.8bf”
Multiprocessor Support 23.1 - from the file “MultiProcessor Support.8bx”
Neon Glow 23.1 - from the file “Filter Gallery.8bf”
Note Paper 23.1 - from the file “Filter Gallery.8bf”
NTSC Colors 23.1 - from the file “NTSC Colors.8bf”
Ocean Ripple 23.1 - from the file “Filter Gallery.8bf”
OpenEXR 23.1 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 23.1 - from the file “Filter Gallery.8bf”
Palette Knife 23.1 - from the file “Filter Gallery.8bf”
Patchwork 23.1 - from the file “Filter Gallery.8bf”
Paths to Illustrator 23.1 - from the file “Standard MultiPlugin.8bf”
PCX 23.1 - from the file “PCX.8bi”
Photocopy 23.1 - from the file “Filter Gallery.8bf”
Picture Package Filter 23.1 - from the file “ChannelPort.8bf”
Pinch 23.1 - from the file “Standard MultiPlugin.8bf”
Pixar 23.1 - from the file “Pixar.8bi”
Plaster 23.1 - from the file “Filter Gallery.8bf”
Plastic Wrap 23.1 - from the file “Filter Gallery.8bf”
Pointillize 23.1 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 23.1 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 23.1 - from the file “PBM.8bi”
Poster Edges 23.1 - from the file “Filter Gallery.8bf”
PRC 23.1 - from the file “U3D.8bi”
Radial Blur 23.1 - from the file “Standard MultiPlugin.8bf”
Radiance 23.1 - from the file “Radiance.8bi”
Range 23.1 - from the file “statistics.8ba”
Render Color Lookup Grid 23.1 - from the file “Export3DLUT.8be”
Reticulation 23.1 - from the file “Filter Gallery.8bf”
Ripple 23.1 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 23.1 - from the file “Filter Gallery.8bf”
Save for Web 23.1 - from the file “Save for Web.8be”
ScriptingSupport 23.1 - from the file “ScriptingSupport.8li”
Shake Reduction 23.1 - from the file “Shake Reduction.8bf”
Shear 23.1 - from the file “Standard MultiPlugin.8bf”
Skewness 23.1 - from the file “statistics.8ba”
Smart Blur 23.1 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 23.1 - from the file “Filter Gallery.8bf”
Solarize 23.1 - from the file “Solarize.8bf”
Spaces 23.1 - from the file “Spaces.8li”
Spatter 23.1 - from the file “Filter Gallery.8bf”
Spherize 23.1 - from the file “Standard MultiPlugin.8bf”
Sponge 23.1 - from the file “Filter Gallery.8bf”
Sprayed Strokes 23.1 - from the file “Filter Gallery.8bf”
Stained Glass 23.1 - from the file “Filter Gallery.8bf”
Stamp 23.1 - from the file “Filter Gallery.8bf”
Standard Deviation 23.1 - from the file “statistics.8ba”
Sumi-e 23.1 - from the file “Filter Gallery.8bf”
Summation 23.1 - from the file “statistics.8ba”
Targa 23.1 - from the file “Standard MultiPlugin.8bf”
Texturizer 23.1 - from the file “Filter Gallery.8bf”
Tiles 23.1 - from the file “Standard MultiPlugin.8bf”
Torn Edges 23.1 - from the file “Filter Gallery.8bf”
Twirl 23.1 - from the file “Standard MultiPlugin.8bf”
U3D 23.1 - from the file “U3D.8bi”
Underpainting 23.1 - from the file “Filter Gallery.8bf”
Vanishing Point 23.1 - from the file “VanishingPoint.8bf”
Variance 23.1 - from the file “statistics.8ba”
Water Paper 23.1 - from the file “Filter Gallery.8bf”
Watercolor 23.1 - from the file “Filter Gallery.8bf”
Wave 23.1 - from the file “Standard MultiPlugin.8bf”
WIA Support 23.1 - from the file “WIASupport.8li”
Wind 23.1 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 23.1 - from the file “WBMP.8bi”
ZigZag 23.1 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 5.2.0.54 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-5.2.0\"
CDO: 1.107.0
CmdN: 1.10.5
CDP: 1.132.0
Projects: 1.1.3
Loaded at: 227 ms - launch time impact: 0 ms
ccx-timeline (Prepared) 2.6.41.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 21.4.2.0 - from the file "Required Folder"
Loaded at: 8749 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 20.7.3.0 - from the file "Required Folder"
CC Libraries Panel (Prepared) 3.14.242.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_14_242\"
CAPTURE: 1.2.18 STOCK: 2.0.30
Photoshop Cloud Value Dialog (Prepared) 1.0.1.0 - from the file "Required Folder"
Photoshop UXP Export-As (Prepared) 5.5.12.0 - from the file "Required Folder"
Photoshop In App Messaging (Loaded) 2.4.1.0 - from the file "Required Folder"
Loaded at: 8749 ms - launch time impact: 0 ms
Photoshop Personalization (Loaded) 2.0.0.0 - from the file "Required Folder"
Loaded at: 8750 ms - launch time impact: 0 ms
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.3.6.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 7295 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2.0.0.24 - from the file "Required Folder"
Loaded at: 8751 ms - launch time impact: 0 ms
Neural Filters (Registered) 1.10.5.0 - from the file "Required Folder"

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”
New Document 3.5.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.5.0\fnft.html?v=3.5.0.4”
Home 2.16.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.16.0\index.html?v=2.16.0.8”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\extensions\capture\capture.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\manager.html”

Installed TWAIN devices: NONE

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J453 Adobe Employee
Adobe Employee ,
Dec 25, 2021 Dec 25, 2021

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The suspicion is that it's the graphics card. The system info isn't indicating the driver version and date. Try updating the driver: https://www.intel.com/content/www/us/en/support/products/126789/graphics/graphics-for-8th-generation...

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Paul21965491l2dm
Community Beginner ,
Dec 25, 2021 Dec 25, 2021

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I'll give that a shot.

Thanks.

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Paul21965491l2dm
Community Beginner ,
Dec 26, 2021 Dec 26, 2021

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Nope. That didn't work.

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Paul21965491l2dm
Community Beginner ,
Jan 07, 2022 Jan 07, 2022

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Photoshop continues to crash. At first it was mostly with the oil paint filter, now it is regularly and immediately upon openning.

I am now urgently looking for some sort of tech support or recommendations for different editing software. 

I have sent the latest crash report. I have the latest update and running on windows 10.

 

thanks.

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kevin stohlmeyer Community Expert
Community Expert ,
Jan 07, 2022 Jan 07, 2022

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Have you tried resetting your preferences on open?

Before the splash screen appears, hold shift+Ctrl+Alt 

It should ask if you want to reset your preferences. Accept.

If this does not immediately fix your issue then go to Photoshop/Help and access the System Info and post it here.

This is a user-to-user forum so we don't have access to your crash report.

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Paul21965491l2dm
Community Beginner ,
Jan 07, 2022 Jan 07, 2022

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I have reset my preferences several times. It works for a short period of time.

System Info:

Adobe Photoshop Version: 23.1.0 20211208.r.143 83e47c5 x64
Number of Launches: 1
Operating System: Windows 10 64-bit
Version: 10 10.0.19043.1415
System architecture: Intel CPU Family:6, Model:14, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 1800 MHz
Built-in memory: 8026 MB
Free memory: 5129 MB
Memory available to Photoshop: 5397 MB
Memory used by Photoshop: 70 %
SAM SDK Version: 2.0.0-main.950
ACP.local Status:
- SDK Version: 1.50.2
- Core Sync Status: Reachable and compatible
- Core Sync Running: 4.21.1.1
- Min Core Sync Required: 4.3.66.0
Live Edit Client SDK Version: 3.86.01
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: HarfBuzz Not Initialized
TextEngine: Unifed Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: Intel(R) UHD Graphics 620
GPUVendor: INTEL
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 4,341 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Display: 2
Display Bounds: top=0, left=1920, bottom=1440, right=4480
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe" -baseTimeMS=18764349 -comment=Photoshop Version: Adobe Photoshop 23.1.0 20211208.r.143 83e47c5 x64

[1507 ms]
Start sniffer 2022-01-07 16:51:59
# Photoshop Version: Adobe Photoshop 23.1.0 20211208.r.143 83e47c5 x64
C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe -baseTimeMS=18764349 -comment=Photoshop Version: Adobe Photoshop 23.1.0 20211208.r.143 83e47c5 x64

{289 ms}
Start platform native
# displays: 2
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: ((0 0) -> (1,536 864), w=1,536, h=864)
Dimensions: (1,536 864)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Intel(R) UHD Graphics 620 index=0 preferred=1)

Display 1
Display: \\.\DISPLAY2
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: ((1,536 0) -> (3,584 1,152), w=2,048, h=1,152)
Dimensions: (2,048 1,152)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Intel(R) UHD Graphics 620 index=0 preferred=1)

# devices: 2
Device 0
Name: Intel(R) UHD Graphics 620
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 2
\\.\DISPLAY1
\\.\DISPLAY2
GPU accessible RAM: 4,341 MB
VRAM: 134 MB
Dedicated System RAM: 0 MB
Shared System RAM: 4,207 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: INTEL
Driver: UNKOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Supports UMA: SUPPORTED
D3D-ID: 22807

Device 1
Name: Intel(R) UHD Graphics 620
Preferred: FALSE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 4,341 MB
VRAM: 134 MB
Dedicated System RAM: 0 MB
Shared System RAM: 4,207 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: INTEL
Driver: UNKOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Supports UMA: SUPPORTED
D3D-ID: 22807
End platform native
{414 ms}

{414 ms}
Start platform OpenGL
# displays: 2
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: ((0 0) -> (1,536 864), w=1,536, h=864)
Dimensions: (1,536 864)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Intel(R) UHD Graphics 620 index=0 preferred=1)

Display 1
Display: \\.\DISPLAY2
Main: FALSE
Built in: FALSE
Stereo: FALSE
Bounds: ((1,536 0) -> (3,584 1,152), w=2,048, h=1,152)
Dimensions: (2,048 1,152)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Intel(R) UHD Graphics 620 index=0 preferred=1)

# devices: 1
Device 0
Name: Intel(R) UHD Graphics 620
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 2
\\.\DISPLAY1
\\.\DISPLAY2
GPU accessible RAM: 4,341 MB
VRAM: 134 MB
Dedicated System RAM: 0 MB
Shared System RAM: 4,207 MB
API version: 4.6 (4.6.0 - Build 26.20.100.7263)
Device version: 4.6 (4.6.0 - Build 26.20.100.7263)
Vendor name: INTEL
Driver: UNKOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
GLSL version: 4.60 (4.60 - Build 26.20.100.7263)
End platform OpenGL
{470 ms}

{470 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: Intel(R) UHD Graphics 620
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 3,366 MB
VRAM: 3,366 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (OpenCL 2.1 )
Device version: 2.1 (OpenCL 2.1 NEO )
Vendor name: INTEL
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 13 GB / s
Compute score: 179.928
Device name string: Intel(R) UHD Graphics 620
Device vendor string: Intel(R) Corporation
Platform name string: Intel(R) OpenCL
Platform vendor string: Intel(R) Corporation
End platform OpenCL
{1416 ms}

Exit code kExitNormal
End sniffer 2022-01-07 16:52:00
[kStatusNormal, kExitNormal]

[1507 ms]
Finish RunAllAPIs

[5532 ms]
Start GetSnifferResult

[5532 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 90970852156418076212
GUIDBucket:
Composite Core (enable_composite_core): on
Composite Core GPU (comp_core_gpu): off
Composite Core Threads (MultithreadedCompositing): off
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Document Graph (enable_doc_graph): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2022\
Temporary file path: C:\Users\Paul\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 226.9G, 51.7G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2022\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2022\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2021/11/11-04:15:13 79.03ebf19 79.03ebf19
AdbePM.dll PatchMatch 2021/09/08:20:32:07 1.5c9d4d882447507e35ce742375a02bb2b8f1fafe 1.5c9d4d882447507e35ce742375a02bb2b8f1fafe
AdobeLinguistic.dll Adobe Linguisitc Library e047f0a
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2021/11/11-04:15:13 79.c500e56 79.c500e56
AdobePDFSettings.dll Adobe PDFSettings 1.07
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.0dd9fac 79.0dd9fac
AdobeXMP.dll Adobe XMP Core 2021/11/14-12:30:42 79.eda2b3f 79.eda2b3f
AdobeXMPFiles.dll Adobe XMP Files 2021/11/14-12:30:42 79.eda2b3f 79.eda2b3f
AdobeXMPScript.dll Adobe XMP Script 2021/11/14-12:30:42 79.eda2b3f 79.eda2b3f
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2021/11/11-04:15:13 79.03ebf19 79.03ebf19
AID.dll AID DLL 1.0.0.33
AIDE.dll AIDE 2021/11/18-18:02:50 79.79a213b 79.79a213b
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2022 26.0.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2021/11/11-04:15:13 79.03ebf19 79.03ebf19
AXE8SharedExpat.dll AXE8SharedExpat 2021/11/11-00:38:42 79.ca6d1f4 79.ca6d1f4
AXEDOMCore.dll AXEDOMCore 2021/11/11-00:38:42 79.ca6d1f4 79.ca6d1f4
Bib.dll BIB 2021/11/11-04:15:13 79.03ebf19 79.03ebf19
BIBUtils.dll BIBUtils 2021/11/11-04:15:13 79.03ebf19 79.03ebf19
boost_date_time.dll photoshopdva 14.0.0
boost_filesystem.dll photoshopdva 14.0.0
boost_program_options.dll photoshopdva 14.0.0
boost_regex.dll photoshopdva 14.0.0
boost_system.dll photoshopdva 14.0.0
boost_threads.dll photoshopdva 14.0.0
CoolType.dll CoolType 2021/11/11-04:15:13 79.03ebf19 79.03ebf19
CRClient.dll Adobe Crash Reporter Client DLL 4.7.0.0
DirectML.dll DirectML Redistributable Library 1.5.1+210429-0157.1.dml-1.5.adbd007
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 14.0.0
dvaappsupport.dll photoshopdva 14.0.0
dvaaudiodevice.dll photoshopdva 14.0.0
dvacore.dll photoshopdva 14.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 14.0.0
dvamediatypes.dll photoshopdva 14.0.0
dvametadata.dll photoshopdva 14.0.0
dvametadataapi.dll photoshopdva 14.0.0
dvametadataui.dll photoshopdva 14.0.0
dvanet.dll photoshopdva 14.0.0
dvaplayer.dll photoshopdva 14.0.0
dvascripting.dll photoshopdva 14.0.0
dvatransport.dll photoshopdva 14.0.0
dvaui.dll photoshopdva 14.0.0
dvaunittesting.dll photoshopdva 14.0.0
dvavulcansupport.dll photoshopdva 14.0.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-5.5.6-1-720c425
dynamiclink.dll photoshopdva 14.0.0
ExtendScript.dll ExtendScript 2019/07/29-10:07:31 82.2 82.2
filterport.dll FilterPort 1.1 O
icucnv69.dll International Components for Unicode Build 13.1.a82691a
icudt69.dll International Components for Unicode Build 13.1.a82691a
icuin69.dll International Components for Unicode Build 13.1.a82691a
icuuc69.dll International Components for Unicode Build 13.1.a82691a
igestep30.dll IGES Reader 9.3.0.113
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2020.0.1 (r0x35c5ec66)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
JP2KLib.dll JP2KLib 2021/11/10-00:41:11 79.403bb2b 79.403bb2b
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 14.0.0
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll photoshopdva 14.0.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.8.20210602.2.d4106de
mkl_avx2.dll Intel® Math Kernel Library 2020.0
mkl_avx512.dll Intel® Math Kernel Library 2020.0
mkl_core.dll Intel® Math Kernel Library 2020.0
mkl_def.dll Intel® Math Kernel Library 2020.0
mkl_mc3.dll Intel® Math Kernel Library 2020.0
mkl_sequential.dll Intel® Math Kernel Library 2020.0
mkl_vml_avx2.dll Intel® Math Kernel Library 2020.0
mkl_vml_avx512.dll Intel® Math Kernel Library 2020.0
mkl_vml_def.dll Intel® Math Kernel Library 2020.0
mkl_vml_mc3.dll Intel® Math Kernel Library 2020.0
MPS.dll MPS 2021/11/11-21:15:41 79.03e4145 79.03e4145
onnxruntime.dll Microsoft® Windows® Operating System 1.8.20210602.2.d4106de
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2022 23.1
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 11.2.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 11.2.0.100
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2022 23.1
PSViews.dll Adobe Photoshop 2022 23.1
ScCore.dll ScCore 2019/07/29-10:07:31 82.2 82.2
SVGRE.dll SVGRE 79.acda7fc 79.acda7fc
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
tbb.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
TfKernel.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
utest.dll photoshopdva 14.0.0
VulcanControl.dll Vulcan Application Control Library 6.6.0.000
VulcanMessage5.dll Vulcan Message Library 6.6.0.000
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
WRServices.dll WRServices Build 17.0.0.5f7ac8f 17.0.0.5f7ac8f
wu3d.dll U3D Writer 9.3.0.113
Unified Extensibility Platform uxp-5.5.6-1-720c425
UPIC 2.3.1


Required plugins:

Accented Edges 23.1 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 23.1 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 23.1 - from the file “Filter Gallery.8bf”
Average 23.1 - from the file “Average.8bf”
Bas Relief 23.1 - from the file “Filter Gallery.8bf”
BMP 23.1 - from the file “Standard MultiPlugin.8bf”
Camera Raw 14.1 - from the file “Camera Raw.8bi”
Camera Raw Filter 14.1 - from the file “Camera Raw.8bi”
Chalk && Charcoal 23.1 - from the file “Filter Gallery.8bf”
Charcoal 23.1 - from the file “Filter Gallery.8bf”
Chrome 23.1 - from the file “Filter Gallery.8bf”
Cineon 23.1 - from the file “Cineon.8bi”
Clouds 23.1 - from the file “Clouds.8bf”
Color Halftone 23.1 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 23.1 - from the file “Filter Gallery.8bf”
Conté Crayon 23.1 - from the file “Filter Gallery.8bf”
Craquelure 23.1 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 23.1 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 23.1 - from the file “Standard MultiPlugin.8bf”
Crosshatch 23.1 - from the file “Filter Gallery.8bf”
Crystallize 23.1 - from the file “Standard MultiPlugin.8bf”
Cutout 23.1 - from the file “Filter Gallery.8bf”
Dark Strokes 23.1 - from the file “Filter Gallery.8bf”
De-Interlace 23.1 - from the file “Standard MultiPlugin.8bf”
Dicom 23.1 - from the file “Dicom.8bi”
Difference Clouds 23.1 - from the file “Clouds.8bf”
Diffuse Glow 23.1 - from the file “Filter Gallery.8bf”
Displace 23.1 - from the file “Standard MultiPlugin.8bf”
Dry Brush 23.1 - from the file “Filter Gallery.8bf”
Entropy 23.1 - from the file “statistics.8ba”
Export Color Lookup Tables 23.1 - from the file “Export3DLUT.8be”
Extrude 23.1 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 23.1 - from the file “FastCore.8bx”
Fibers 23.1 - from the file “Standard MultiPlugin.8bf”
Film Grain 23.1 - from the file “Filter Gallery.8bf”
Filter Gallery 23.1 - from the file “Filter Gallery.8bf”
Fresco 23.1 - from the file “Filter Gallery.8bf”
Glass 23.1 - from the file “Filter Gallery.8bf”
Glowing Edges 23.1 - from the file “Filter Gallery.8bf”
Grain 23.1 - from the file “Filter Gallery.8bf”
Graphic Pen 23.1 - from the file “Filter Gallery.8bf”
Halftone Pattern 23.1 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 23.1 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 23.1 - from the file “HDRMergeUI.8bf”
HSB/HSL 23.1 - from the file “Standard MultiPlugin.8bf”
IFF Format 23.1 - from the file “Standard MultiPlugin.8bf”
IGES 23.1 - from the file “U3D.8bi”
Ink Outlines 23.1 - from the file “Filter Gallery.8bf”
JPEG 2000 23.1 - from the file “JPEG2000.8bi”
Kurtosis 23.1 - from the file “statistics.8ba”
Lens Blur 23.1 - from the file “Lens Blur.8bf”
Lens Correction 23.1 - from the file “Lens Correction.8bf”
Lens Flare 23.1 - from the file “Standard MultiPlugin.8bf”
Liquify 23.1 - from the file “Liquify.8bf”
Matlab Operation 23.1 - from the file “ChannelPort.8bf”
Maximum 23.1 - from the file “statistics.8ba”
Mean 23.1 - from the file “statistics.8ba”
Measurement Core 23.1 - from the file “MeasurementCore.8me”
Median 23.1 - from the file “statistics.8ba”
Mezzotint 23.1 - from the file “Standard MultiPlugin.8bf”
Minimum 23.1 - from the file “statistics.8ba”
MMXCore Routines 23.1 - from the file “MMXCore.8bx”
Mosaic Tiles 23.1 - from the file “Filter Gallery.8bf”
Multiprocessor Support 23.1 - from the file “MultiProcessor Support.8bx”
Neon Glow 23.1 - from the file “Filter Gallery.8bf”
Note Paper 23.1 - from the file “Filter Gallery.8bf”
NTSC Colors 23.1 - from the file “NTSC Colors.8bf”
Ocean Ripple 23.1 - from the file “Filter Gallery.8bf”
OpenEXR 23.1 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 23.1 - from the file “Filter Gallery.8bf”
Palette Knife 23.1 - from the file “Filter Gallery.8bf”
Patchwork 23.1 - from the file “Filter Gallery.8bf”
Paths to Illustrator 23.1 - from the file “Standard MultiPlugin.8bf”
PCX 23.1 - from the file “PCX.8bi”
Photocopy 23.1 - from the file “Filter Gallery.8bf”
Picture Package Filter 23.1 - from the file “ChannelPort.8bf”
Pinch 23.1 - from the file “Standard MultiPlugin.8bf”
Pixar 23.1 - from the file “Pixar.8bi”
Plaster 23.1 - from the file “Filter Gallery.8bf”
Plastic Wrap 23.1 - from the file “Filter Gallery.8bf”
Pointillize 23.1 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 23.1 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 23.1 - from the file “PBM.8bi”
Poster Edges 23.1 - from the file “Filter Gallery.8bf”
PRC 23.1 - from the file “U3D.8bi”
Radial Blur 23.1 - from the file “Standard MultiPlugin.8bf”
Radiance 23.1 - from the file “Radiance.8bi”
Range 23.1 - from the file “statistics.8ba”
Render Color Lookup Grid 23.1 - from the file “Export3DLUT.8be”
Reticulation 23.1 - from the file “Filter Gallery.8bf”
Ripple 23.1 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 23.1 - from the file “Filter Gallery.8bf”
Save for Web 23.1 - from the file “Save for Web.8be”
ScriptingSupport 23.1 - from the file “ScriptingSupport.8li”
Shake Reduction 23.1 - from the file “Shake Reduction.8bf”
Shear 23.1 - from the file “Standard MultiPlugin.8bf”
Skewness 23.1 - from the file “statistics.8ba”
Smart Blur 23.1 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 23.1 - from the file “Filter Gallery.8bf”
Solarize 23.1 - from the file “Solarize.8bf”
Spaces 23.1 - from the file “Spaces.8li”
Spatter 23.1 - from the file “Filter Gallery.8bf”
Spherize 23.1 - from the file “Standard MultiPlugin.8bf”
Sponge 23.1 - from the file “Filter Gallery.8bf”
Sprayed Strokes 23.1 - from the file “Filter Gallery.8bf”
Stained Glass 23.1 - from the file “Filter Gallery.8bf”
Stamp 23.1 - from the file “Filter Gallery.8bf”
Standard Deviation 23.1 - from the file “statistics.8ba”
Sumi-e 23.1 - from the file “Filter Gallery.8bf”
Summation 23.1 - from the file “statistics.8ba”
Targa 23.1 - from the file “Standard MultiPlugin.8bf”
Texturizer 23.1 - from the file “Filter Gallery.8bf”
Tiles 23.1 - from the file “Standard MultiPlugin.8bf”
Torn Edges 23.1 - from the file “Filter Gallery.8bf”
Twirl 23.1 - from the file “Standard MultiPlugin.8bf”
U3D 23.1 - from the file “U3D.8bi”
Underpainting 23.1 - from the file “Filter Gallery.8bf”
Vanishing Point 23.1 - from the file “VanishingPoint.8bf”
Variance 23.1 - from the file “statistics.8ba”
Water Paper 23.1 - from the file “Filter Gallery.8bf”
Watercolor 23.1 - from the file “Filter Gallery.8bf”
Wave 23.1 - from the file “Standard MultiPlugin.8bf”
WIA Support 23.1 - from the file “WIASupport.8li”
Wind 23.1 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 23.1 - from the file “WBMP.8bi”
ZigZag 23.1 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 5.2.0.54 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-5.2.0\"
CDO: 1.107.0
CmdN: 1.10.5
CDP: 1.132.0
Projects: 1.1.3
Loaded at: 192 ms - launch time impact: 22 ms
ccx-timeline (Prepared) 2.6.41.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 21.4.2.0 - from the file "Required Folder"
Loaded at: 5926 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 20.7.3.0 - from the file "Required Folder"
CC Libraries Panel (Prepared) 3.14.242.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_14_242\"
CAPTURE: 1.2.18 STOCK: 2.0.30
Photoshop Cloud Value Dialog (Prepared) 1.0.1.0 - from the file "Required Folder"
Photoshop UXP Export-As (Prepared) 5.5.12.0 - from the file "Required Folder"
Photoshop In App Messaging (Loaded) 2.4.1.0 - from the file "Required Folder"
Loaded at: 5926 ms - launch time impact: 0 ms
Photoshop Personalization (Loaded) 2.0.0.0 - from the file "Required Folder"
Loaded at: 5926 ms - launch time impact: 0 ms
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.3.6.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 5319 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2.0.0.24 - from the file "Required Folder"
Loaded at: 5928 ms - launch time impact: 18 ms
Neural Filters (Registered) 1.10.5.0 - from the file "Required Folder"

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”
New Document 3.5.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.5.0\fnft.html?v=3.5.0.4”
Home 2.16.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.16.0\index.html?v=2.16.0.8”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\extensions\capture\capture.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\manager.html”

Installed TWAIN devices: NONE

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kevin stohlmeyer Community Expert
Community Expert ,
Jan 07, 2022 Jan 07, 2022

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There's a few things working against you.

1. You only have 5GB free RAM. PS minimum is 8 GB.

https://helpx.adobe.com/photoshop/system-requirements.html

2. Your graphics card is not compatible with the newer PS versions:

The minimum Ops/Sec is 2000 and your Intel 620UHD is only at 949

https://www.videocardbenchmark.net/directCompute.html 

3. You do not have enough VRAM - minimum is 4 GB, you are just over that for total RAM, not available.

 

Any of this,  but especially the lower end graphics card will cause serious crash/incompatibility issues with Photoshop.

I would recommend downgrading back to a lower verison, but currently the last downloadable version (2021) has the same requirements.

You will need to upgrade your RAM and Video Cards or you can try downloading 2020 or 2019 from the links provided here.

https://prodesigntools.com/creative-cloud-2020-direct-download-links.html 

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Paul21965491l2dm
Community Beginner ,
Jan 07, 2022 Jan 07, 2022

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That's what i suspected.

Thanks.

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J453 Adobe Employee
Adobe Employee ,
Jan 07, 2022 Jan 07, 2022

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Correct. The problem is the graphics card doesn't meet system requirements.

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