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P: Creates an empty folder called "Photoshop" when saving to network drives connected via afp

Community Beginner ,
Nov 06, 2019 Nov 06, 2019

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Each time I save on a network drive driven by Mac OS X 10.7.5 (I know, pretty old) connected via afp, Photoshop creates this empty and unneccessary folder. Is there any solution?

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correct answers 1 Correct answer

Adobe Employee , Dec 11, 2019 Dec 11, 2019
This issue should be fixed in the 21.0.2 update that was released yesterday.

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LEGEND ,
Nov 07, 2019 Nov 07, 2019

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I've got the same problem. I use a Mac OS X 10.13.6 connected via afp.

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LEGEND ,
Nov 07, 2019 Nov 07, 2019

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Just updated to Photoshop 21.0.0 today, and immediately noticed this problem. I'm on  macOS 10.14.6. Really annoying that our network storage will soon be littered with photoshop folders.

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Adobe Employee ,
Nov 12, 2019 Nov 12, 2019

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We're investigating this issue. Thanks!

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Community Beginner ,
Nov 13, 2019 Nov 13, 2019

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I just contacted the support team and the guy I was talking to was like 'oh I guess that IS happening, hmm'. It keeps putting an empty folder into my Documents which really messes up my entire flow. Its due to the new Photoshop Cloud, which I don't use, so its basically just an empty set of folders that continue to reappear after deletion. 

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Explorer ,
Nov 14, 2019 Nov 14, 2019

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This bug is happening when opening a file from an AFP server (but not SMB), making an edit to the file, and saving (overwriting it) back to the server, Photoshop 2020 (21.0.0 or 21.0.1) is leaving an empty "Photoshop" folders next to the edited file. 

If you watch closely while the saving process is happening, you can see it writes the new edited file as a temporary file into this Photoshop folder during the saving process.  Then the temp file then disappears, when it actually moves it to take the place of the now deleted old file, and then that Photoshop folder is left behind.  This does not happen when working from local hard drives.

Here is a related thread over on the Community Forums

https://community.adobe.com/t5/Photoshop/Photoshop-2020-Creating-Empty-Folders-When-Saving/m-p/10715...

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New Here ,
Nov 14, 2019 Nov 14, 2019

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When saving photoshop files and running scripts that create new files, an empty folder is created. Why?

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New Here ,
Nov 18, 2019 Nov 18, 2019

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We have the same problem (along with many others) when saving to an AFP network drive. Its really messing up my user's workflow. Plus wasting a lot of our client's time deleting empty, unneeded, folders.

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Community Beginner ,
Nov 19, 2019 Nov 19, 2019

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Are there any updates on this issue being fixed? Thanks!

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Adobe Employee ,
Nov 19, 2019 Nov 19, 2019

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We're hoping to get this into the next update. I can't provide an exact date, unfortunately. If you are blocked by this, you can install the prior version until the update is released: https://helpx.adobe.com/download-install/using/install-previous-version.html

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Community Beginner ,
Nov 19, 2019 Nov 19, 2019

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Thank you! and thank you for a quick response! If you wouldn't mind, when you do know when the next update is planned for, can you post it here? 

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Adobe Employee ,
Nov 19, 2019 Nov 19, 2019

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Yes. I will post when the update becomes available.

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Community Beginner ,
Nov 19, 2019 Nov 19, 2019

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Thank you so much!

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LEGEND ,
Nov 22, 2019 Nov 22, 2019

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After updating to v21 Photoshop created an empty folder here and there. SO annoying and highly critical that Adobe launches a version with such a bug. A simple google search will show you that it drives many people mad!

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Community Beginner ,
Nov 22, 2019 Nov 22, 2019

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Just happened that Adobe Illustrator 2020 is behaving identically – also empty folders, named "Adobe Illustrator 2020". Please investigate this too ...

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New Here ,
Dec 03, 2019 Dec 03, 2019

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Please, can you update us on the progress on this HUGE issue with PS? Over 3 weeks and no update...

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LEGEND ,
Dec 06, 2019 Dec 06, 2019

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Still happening to me today. Hoping for an update really soon. 

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Community Beginner ,
Dec 06, 2019 Dec 06, 2019

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The only way that the folder does not appear is if Photoshop is not open and active. Until this gets fixed, my use of the app will be limited. They just released new updates for Illustrator and InDesign today so I'm hoping they will release Photoshops soon!

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New Here ,
Dec 09, 2019 Dec 09, 2019

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According to the Adobe Community page "Update - 21.0.1 Release - seems to have solved the problem."
I have not tested yet...

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Community Beginner ,
Dec 09, 2019 Dec 09, 2019

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I have tested and can confirm that problem is NOT solved in 21.0.1

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Community Beginner ,
Dec 10, 2019 Dec 10, 2019

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Today 21.0.2 was released. It seems the annoying bug is fixed. Hurray.

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Explorer ,
Dec 10, 2019 Dec 10, 2019

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Today 21.0.2 was released. It seems the annoying bug is fixed. Hurray.

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Community Beginner ,
Dec 11, 2019 Dec 11, 2019

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Not fixed fo rme. Just tried 5 times. Every time a new folder was created. Please fix this!

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Community Beginner ,
Dec 11, 2019 Dec 11, 2019

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It isn't fixed for me. I tried again and again and the folder is still created. I hope they release a newer update soon.

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Community Beginner ,
Dec 11, 2019 Dec 11, 2019

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It isn't solved in 21.0.2 either.

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Explorer ,
Dec 11, 2019 Dec 11, 2019

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Are you positive you have fully upgraded to the newest version?  What version of Photoshop is displayed, when you choose "About Photoshop"?

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