• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

P: Creates an empty folder called "Photoshop" when saving to network drives connected via afp

17 Votes
Community Beginner ,
Nov 06, 2019 Nov 06, 2019

Copy link to clipboard

Copied

Each time I save on a network drive driven by Mac OS X 10.7.5 (I know, pretty old) connected via afp, Photoshop creates this empty and unneccessary folder. Is there any solution?

Bug Fixed
TOPICS
macOS

Views

25

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Dec 11, 2019 Dec 11, 2019
This issue should be fixed in the 21.0.2 update that was released yesterday.

Votes

Translate

Translate
41 Comments
LEGEND ,
Nov 07, 2019 Nov 07, 2019

Copy link to clipboard

Copied

I've got the same problem. I use a Mac OS X 10.13.6 connected via afp.

Votes

Translate

Translate

Report

Report
LEGEND ,
Nov 07, 2019 Nov 07, 2019

Copy link to clipboard

Copied

Just updated to Photoshop 21.0.0 today, and immediately noticed this problem. I'm on  macOS 10.14.6. Really annoying that our network storage will soon be littered with photoshop folders.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Nov 12, 2019 Nov 12, 2019

Copy link to clipboard

Copied

We're investigating this issue. Thanks!

Senior Product Manager - Customer Advocacy - Digital Imaging

Votes

Translate

Translate

Report

Report
New Here ,
Nov 13, 2019 Nov 13, 2019

Copy link to clipboard

Copied

I just contacted the support team and the guy I was talking to was like 'oh I guess that IS happening, hmm'. It keeps putting an empty folder into my Documents which really messes up my entire flow. Its due to the new Photoshop Cloud, which I don't use, so its basically just an empty set of folders that continue to reappear after deletion. 

Votes

Translate

Translate

Report

Report
Explorer ,
Nov 14, 2019 Nov 14, 2019

Copy link to clipboard

Copied

This bug is happening when opening a file from an AFP server (but not SMB), making an edit to the file, and saving (overwriting it) back to the server, Photoshop 2020 (21.0.0 or 21.0.1) is leaving an empty "Photoshop" folders next to the edited file. 

If you watch closely while the saving process is happening, you can see it writes the new edited file as a temporary file into this Photoshop folder during the saving process.  Then the temp file then disappears, when it actually moves it to take the place of the now deleted old file, and then that Photoshop folder is left behind.  This does not happen when working from local hard drives.

Here is a related thread over on the Community Forums

https://community.adobe.com/t5/Photoshop/Photoshop-2020-Creating-Empty-Folders-When-Saving/m-p/10715...

Votes

Translate

Translate

Report

Report
New Here ,
Nov 14, 2019 Nov 14, 2019

Copy link to clipboard

Copied



When saving photoshop files and running scripts that create new files, an empty folder is created. Why?

Votes

Translate

Translate

Report

Report
New Here ,
Nov 18, 2019 Nov 18, 2019

Copy link to clipboard

Copied

We have the same problem (along with many others) when saving to an AFP network drive. Its really messing up my user's workflow. Plus wasting a lot of our client's time deleting empty, unneeded, folders.

Votes

Translate

Translate

Report

Report
New Here ,
Nov 19, 2019 Nov 19, 2019

Copy link to clipboard

Copied

Are there any updates on this issue being fixed? Thanks!

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Nov 19, 2019 Nov 19, 2019

Copy link to clipboard

Copied

We're hoping to get this into the next update. I can't provide an exact date, unfortunately. If you are blocked by this, you can install the prior version until the update is released: https://helpx.adobe.com/download-install/using/install-previous-version.html

Senior Product Manager - Customer Advocacy - Digital Imaging

Votes

Translate

Translate

Report

Report
New Here ,
Nov 19, 2019 Nov 19, 2019

Copy link to clipboard

Copied

Thank you! and thank you for a quick response! If you wouldn't mind, when you do know when the next update is planned for, can you post it here? 

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Nov 19, 2019 Nov 19, 2019

Copy link to clipboard

Copied

Yes. I will post when the update becomes available.

Senior Product Manager - Customer Advocacy - Digital Imaging

Votes

Translate

Translate

Report

Report
New Here ,
Nov 19, 2019 Nov 19, 2019

Copy link to clipboard

Copied

Thank you so much!

Votes

Translate

Translate

Report

Report
LEGEND ,
Nov 22, 2019 Nov 22, 2019

Copy link to clipboard

Copied



After updating to v21 Photoshop created an empty folder here and there. SO annoying and highly critical that Adobe launches a version with such a bug. A simple google search will show you that it drives many people mad!

Votes

Translate

Translate

Report

Report
Community Beginner ,
Nov 22, 2019 Nov 22, 2019

Copy link to clipboard

Copied

Just happened that Adobe Illustrator 2020 is behaving identically – also empty folders, named "Adobe Illustrator 2020". Please investigate this too ...

Votes

Translate

Translate

Report

Report
New Here ,
Dec 03, 2019 Dec 03, 2019

Copy link to clipboard

Copied

Please, can you update us on the progress on this HUGE issue with PS? Over 3 weeks and no update...

Votes

Translate

Translate

Report

Report
LEGEND ,
Dec 06, 2019 Dec 06, 2019

Copy link to clipboard

Copied

Still happening to me today. Hoping for an update really soon. 

Votes

Translate

Translate

Report

Report
New Here ,
Dec 06, 2019 Dec 06, 2019

Copy link to clipboard

Copied

The only way that the folder does not appear is if Photoshop is not open and active. Until this gets fixed, my use of the app will be limited. They just released new updates for Illustrator and InDesign today so I'm hoping they will release Photoshops soon!

Votes

Translate

Translate

Report

Report
New Here ,
Dec 09, 2019 Dec 09, 2019

Copy link to clipboard

Copied

According to the Adobe Community page "Update - 21.0.1 Release - seems to have solved the problem."
I have not tested yet...

Votes

Translate

Translate

Report

Report
Community Beginner ,
Dec 09, 2019 Dec 09, 2019

Copy link to clipboard

Copied

I have tested and can confirm that problem is NOT solved in 21.0.1

Votes

Translate

Translate

Report

Report
Community Beginner ,
Dec 10, 2019 Dec 10, 2019

Copy link to clipboard

Copied

Today 21.0.2 was released. It seems the annoying bug is fixed. Hurray.

Votes

Translate

Translate

Report

Report
Explorer ,
Dec 10, 2019 Dec 10, 2019

Copy link to clipboard

Copied

Today 21.0.2 was released. It seems the annoying bug is fixed. Hurray.

Votes

Translate

Translate

Report

Report
New Here ,
Dec 11, 2019 Dec 11, 2019

Copy link to clipboard

Copied

Not fixed fo rme. Just tried 5 times. Every time a new folder was created. Please fix this!

Votes

Translate

Translate

Report

Report
New Here ,
Dec 11, 2019 Dec 11, 2019

Copy link to clipboard

Copied

It isn't fixed for me. I tried again and again and the folder is still created. I hope they release a newer update soon.

Votes

Translate

Translate

Report

Report
New Here ,
Dec 11, 2019 Dec 11, 2019

Copy link to clipboard

Copied

It isn't solved in 21.0.2 either.

Votes

Translate

Translate

Report

Report
Explorer ,
Dec 11, 2019 Dec 11, 2019

Copy link to clipboard

Copied

Are you positive you have fully upgraded to the newest version?  What version of Photoshop is displayed, when you choose "About Photoshop"?

Votes

Translate

Translate

Report

Report