P: CS6 / CC Keyboard shortcuts not responding Mavericks/Yosemite MacOS 10.9; 10.10

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Community Beginner ,
Oct 29, 2013 Oct 29, 2013

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Since Installing Mavericks on my mac pro, the keyboard shortcuts, such as zooming in/out, undo etc, intermittently do not respond.
I have to click on another tool in the tool bar to get the keyboard to respond again.
The problem returns intermittently and seemingly not as a result of the Auto Save function.
My mac pro 15" has 8gb of ram which is more than enough for the type of work I do.I am an illustrator who primarily works around the brush tool.
Have tried disabling Graphics Processor and restarting, but this does not resolve the issue.

Any help would be most appreciated.

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Adobe Employee , Feb 28, 2014 Feb 28, 2014
This issue is fixed in macOS 10.11 or later. --- Thanks for reporting this issue and your help with troubleshooting. We appreciate your patience and willingness to work with us. Here's our official document and workaround for this issue: http://helpx.adobe.com/photoshop/kb/p... Menus, shortcuts, Lasso tool, and/or Photoshop stop working when using a Wacom tablet | Mac OS When you use Photoshop with a Wacom tablet, one or more of the following may occur: • menus, panels, or dialog b...

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LEGEND ,
Nov 01, 2013 Nov 01, 2013

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Exactly the problem with my Photoshop CC as well running on Mavericks. Badly need help.

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Adobe Employee ,
Nov 01, 2013 Nov 01, 2013

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Are you using any extension panels - such as MiniBridge?

Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Nov 01, 2013 Nov 01, 2013

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Hey Jeffrey,

No I don't have mini bridge running. My current thoughts are to revert back to Lion, but am trying to source a disk.
Strangely it seems to stabilise as I work through the day. Less noticeable incidents anyway.
I don't seem to be having any other issues. Just keyboard shortcuts from time to time. Pretty annoying though.
No idea why it is so random as well.

Any thoughts?

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Adobe Employee ,
Nov 01, 2013 Nov 01, 2013

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If you encounter the issue where KB shortcuts stop working, let me know if the following items make other shortcuts work again:

Hitting the Esc key
Clicking on another tool
Switching applications (to safari) and back to Photoshop.
Close other applications one by one and retest the shortcuts

Can you send post two other things:

It may help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop:

http://feedback.photoshop.com/photosh...

Open System Preferences and take a screenshot of that dialog.



If you use a wacom tablet, let me know what the driver version is.

Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Nov 01, 2013 Nov 01, 2013

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Hey Jeffrey,

Thanks for your response.
The keyboard commands will work again if you click a layer on your layers palette,
or make another stroke (sometimes two) with the brush, or click on another tool.

So I find myself pressing cmd+z with no response, then having to make another brush stroke before it allows me to cmd+alt+z to go back to where i wanted to be.
Getting used to it now, but it sure is a pain in the butt.

My wacom is an intuos 5 and the driver is the latest version 6.3.7-3

My photoshop system info is the hefty read out of text as follows.
Thanks again for your help.

Andy

Adobe Photoshop Version: 13.0.5 (13.0.5 20130521.r.44 2013/05/21:21:00:00) x64
Operating System: Mac OS 10.9.0
System architecture: Intel CPU Family:6, Model:23, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1
Physical processor count: 2
Processor speed: 2530 MHz
Built-in memory: 8192 MB
Free memory: 4280 MB
Memory available to Photoshop: 7383 MB
Memory used by Photoshop: 71 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Basic
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
OpenCL Unavailable
OpenGL Version: 2.1
Video Rect Texture Size: 8192
OpenGL Memory: 236 MB
Video Card Vendor: NVIDIA Corporation
Video Card Renderer: NVIDIA GeForce 9400M OpenGL Engine
Display: 1
Main Display
Display Depth: 32
Display Bounds: top=0, left=0, bottom=1200, right=1920
Video Renderer ID: 16918030
Video Card Memory: 256 MB
Serial number: 95479407353404111282
Application folder: /Applications/Adobe Photoshop CS6/
Photoshop scratch has async I/O enabled
Scratch volume(s):
Macintosh HD, 465.0G, 397.5G free
Required Plug-ins folder: /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Required/
Primary Plug-ins folder: /Applications/Adobe Photoshop CS6/Plug-ins/
Additional Plug-ins folder: not set

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dvatransport.framework dvatransport 6.0.0.0
dvaunittesting.framework dvaunittesting 6.0.0.0
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filter_graph.framework AdobeAIF 3.0.00 62.490293
hydra_filters.framework AdobeAIF 3.0.00 62.490293
ICUConverter.framework ICUConverter 3.61 "gtlib_3.0" "." "16615"
ICUData.framework ICUData 3.61 "gtlib_3.0" "." "16615"
image_compiler.framework AdobeAIF 3.0.00 62.490293
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image_runtime.framework AdobeAIF 3.0.00 62.490293
LogSession.framework LogSession 2.1.2.1681
mediacoreif.framework mediacoreif 6.0.0.0
PlugPlug.framework PlugPlug 3.0.0.383
UpdaterNotifications.framework UpdaterNotifications 6.0.0.24 "6.0.0.24"
wrservices.framework

Required plug-ins:

Accented Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Adaptive Wide Angle 13.0, Copyright © 2012 Adobe Systems Incorporated - from the file “Adaptive Wide Angle.plugin”
Angled Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Average 13.0.5 20130521.r.44 2013/05/21:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “Average.plugin”
Bas Relief 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
BMP 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Camera Raw 8.2 (94), Copyright © 2013 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
Camera Raw Filter 8.2 (94), Copyright © 2013 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
Chalk & Charcoal 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Charcoal 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Chrome 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Cineon 13.0.5 20130521.r.44 2013/05/21:21:00:00 ©2002-2012 Adobe Systems Incorporated - from the file “Cineon.plugin”
Clouds 13.0.5 20130521.r.44 2013/05/21:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “Clouds.plugin”
Collada DAE 13.0.5 20130521.r.44 2013/05/21:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”
Color Halftone 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Colored Pencil 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
CompuServe GIF 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Conté Crayon 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Craquelure 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Crop and Straighten Photos 13.0.5 20130521.r.44 2013/05/21:21:00:00 ©2003-2012 Adobe Systems Incorporated - from the file “CropPhotosAuto.plugin”
Crop and Straighten Photos Filter 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Crosshatch 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Crystallize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Cutout 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Dark Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
De-Interlace 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Difference Clouds 13.0.5 20130521.r.44 2013/05/21:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “Clouds.plugin”
Diffuse Glow 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Displace 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Dry Brush 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Eazel Acquire 13.0.5 20130521.r.44 2013/05/21:21:00:00 ©1997-2012 Adobe Systems Incorporated - from the file “EazelAcquire.plugin”
Embed Watermark NO VERSION - from the file “DigiSign.plugin”
Extrude 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
FastCore Routines 13.0.5 20130521.r.44 2013/05/21:21:00:00 ©1990-2012 Adobe Systems Incorporated - from the file “FastCore.plugin”
Fibers 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Film Grain 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Filter Gallery 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Fresco 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Glass 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Glowing Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Grain 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Graphic Pen 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Halftone Pattern 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
HDRMergeUI 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “HDRMergeUI.plugin”
IFF Format 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Ink Outlines 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
JPEG 2000 13.0.5 20130521.r.44 2013/05/21:21:00:00 ©2001-2012 Adobe Systems Incorporated - from the file “JPEG2000.plugin”
Lens Blur 13.0, Copyright © 2002-2012 Adobe Systems Incorporated - from the file “Lens Blur.plugin”
Lens Correction 13.0, Copyright © 2002-2012 Adobe Systems Incorporated - from the file “Lens Correct.plugin”
Lens Flare 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Liquify 13.0, Copyright © 2001-2012 Adobe Systems Incorporated - from the file “Liquify.plugin”
Matlab Operation 13.0.5 20130521.r.44 2013/05/21:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “ChannelPort.plugin”
Measurement Core 13.0.5 20130521.r.44 2013/05/21:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “MeasurementCore.plugin”
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MMXCore Routines 13.0.5 20130521.r.44 2013/05/21:21:00:00 ©1990-2012 Adobe Systems Incorporated - from the file “MMXCore.plugin”
Mosaic Tiles 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Multiprocessor Support 13.0.5 20130521.r.44 2013/05/21:21:00:00 ©1990-2012 Adobe Systems Incorporated - from the file “MultiProcessor Support.plugin”
Neon Glow 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Note Paper 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
NTSC Colors 13.0.5 20130521.r.44 2013/05/21:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “NTSC Colors.plugin”
Ocean Ripple 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Oil Paint 13.0, Copyright © 2011 Adobe Systems Incorporated - from the file “Oil Paint.plugin”
OpenEXR 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Paint Daubs 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Palette Knife 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Patchwork 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Paths to Illustrator 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
PCX 13.0.5 20130521.r.44 2013/05/21:21:00:00 ©1989-2012 Adobe Systems Incorporated - from the file “PCX.plugin”
Photocopy 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Photoshop 3D Engine 13.0.5 20130521.r.44 2013/05/21:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “Photoshop3DEngine.plugin”
Picture Package Filter 13.0.5 20130521.r.44 2013/05/21:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “ChannelPort.plugin”
Pinch 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Pixar 13.0.5 20130521.r.44 2013/05/21:21:00:00 ©1989-2012 Adobe Systems Incorporated - from the file “Pixar.plugin”
Plaster 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Plastic Wrap 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
PNG 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Pointillize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Polar Coordinates 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Portable Bit Map 13.0.5 20130521.r.44 2013/05/21:21:00:00 ©1989-2012 Adobe Systems Incorporated - from the file “PBM.plugin”
Poster Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Radial Blur 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Radiance 13.0.5 20130521.r.44 2013/05/21:21:00:00 ©2003-2012 Adobe Systems Incorporated - from the file “Radiance.plugin”
Read Watermark NO VERSION - from the file “DigiRead.plugin”
Reticulation 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Ripple 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
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Save for Web 13.0, Copyright © 1999-2012 Adobe Systems Incorporated - from the file “Save for Web.plugin”
ScriptingSupport 13.0, Copyright © 2012 Adobe Systems Incorporated - from the file “ScriptingSupport.plugin”
Shear 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
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Smudge Stick 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Solarize 13.0.5 20130521.r.44 2013/05/21:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “Solarize.plugin”
Spatter 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Spherize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Sponge 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Sprayed Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Stained Glass 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Stamp 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Sumi-e 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Targa 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Texturizer 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Tiles 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Torn Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Twirl 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Underpainting 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Vanishing Point 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “VanishingPoint.plugin”
Water Paper 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Watercolor 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Wave 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Wind 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Wireless Bitmap 13.0.5 20130521.r.44 2013/05/21:21:00:00 ©1989-2012 Adobe Systems Incorporated - from the file “WBMP.plugin”
ZigZag 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE
Flash:
Mini Bridge
Kuler
Installed TWAIN devices: NONE

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Community Beginner ,
Nov 01, 2013 Nov 01, 2013

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Forgot to answer a few things, apologies.

Pressing escape does nothing. So basically no keyboard functions work.
Switching applications (to safari) and back to Photoshop sorts it out again.
Clicking on another application and back to PS again also fixes it.

Baffling

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Adobe Employee ,
Nov 01, 2013 Nov 01, 2013

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OK. I think I know what this issue is. I was able to repro this with the help of another user where paint>step backward (using the wacom tablet) several times caused PS to stop responding to shortcuts. Clicking again anywhere brings it out of the state.

Does that sound about right?

We're investigating where this issue occurs wrt PS<>Tablet<>OS.

Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Nov 02, 2013 Nov 02, 2013

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That sounds about right.

Thanks for your help Jeffrey.

Do let me know if you guys come up with anything. I have an appointment booked at the genius bar next week to see if they can put Lion back on my system. Hopefully that will stop it from happening.
I think I'll wait for a little while before upgrading to mavericks again.

Andy

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Adobe Employee ,
Nov 02, 2013 Nov 02, 2013

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Excellent. Thanks. I will let you know what I find out. Hopefully early next week I can get everyone's heads together.

Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Nov 06, 2013 Nov 06, 2013

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New Here ,
Nov 08, 2013 Nov 08, 2013

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I just upgraded to Mavericks. I am on CC and having the same issue.
Keyboard shortcuts no longer work in Photoshop. Example: Command + Spacebar just gives me the pointer instead of the zoom.
PLEASE help. This is very frustrating.

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Adobe Employee ,
Nov 08, 2013 Nov 08, 2013

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Hi Martha, that sounds like a different issue. Are you using a Wacom tablet? Does the problem happen after brushing a bit?

Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Nov 08, 2013 Nov 08, 2013

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Here's my description of the issue, screen recorded:

https://www.youtube.com/watch?v=X0j3BN...

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Community Beginner ,
Nov 08, 2013 Nov 08, 2013

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That's exactly the problem!

Again, the only solution thus far is to retrograde the system back to the Lion family.

A

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Explorer ,
Nov 08, 2013 Nov 08, 2013

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The issue didn't seem to happen on earlier versions of Photoshop CC. It only started happening recently, and not straight after the Mavericks update. The first issue was a sort of freeze in Photoshop that affected the whole app, together with high CPU usage. That issue seems to be gone now since 14.1.2. But this new issue was introduced that I'm pretty sure wasn't present in the previous version (I was on 14.0.0 and this particular issue wasn't present).

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Community Beginner ,
Nov 08, 2013 Nov 08, 2013

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For me, I never experienced this problem on CS6 before updating to Mavericks.
I was previously running lion and I can say with a degree of certainty that this was not an issue.
I use photoshop daily and this command all the time.

A

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New Here ,
Nov 09, 2013 Nov 09, 2013

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No Wacom tablet. It does not matter what I do - I have changed tools, tried using the brush then tried it, tried other tools, switched and switched again. The Command + Spacebar to zoom simply - Does Not Work.

Oh, and BTW - having the SAME issue in Illustrator!

NOT happy. I use Photoshop and Illustrator every day and this shortcut is one I use a lot. I am with you Andrew - will go back to Mt. Lion. That DID work.

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New Here ,
Nov 10, 2013 Nov 10, 2013

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For me it's all post Mavericks.

I experience the issue intermittently when I'm trying to change the size of the paintbrush or change tools using the keyboard. All keyboard shortcuts become unresponsive. I can work around it just by tapping with my stylus anywhere on the screen which allows me to get working again, but wow, it's really frustrating.

My wacom drivers weren't fully up to date but removing and updating them did not cure the issue unfortunately.

I have iMac with 16GB RAM and fusion drive + Wacom Intuos 3

Not sure if this is a common factor but I also have a dual monitor setup.

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LEGEND ,
Nov 12, 2013 Nov 12, 2013

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I'm experiencing the same issue as Paul, and as this topic and this started ONLY after upgrading to Mavericks.
I have a MBP, 16GB RAM and a Wacom Bamboo Create tablet, when I'm working on Photoshop CS6 (plus using brush) there's a moment when Ps will freeze for a second: the keyboard shortcuts won't respond and the only way to work again is by tapping with my stylus anywhere on the screen as Paul said as well. And sometimes after this Photoshop will get a little bit slow, can't understand this since my mbp is almost new (mid-2013).

As Paul, I've updated the wacom drivers and even removing them and re-installing everything but nothing worked whatsoever. There was an update for Photoshop these past few days and I thought this could be solved, sadly nothing at all.
Still waiting for a solution cos I work all day on Ps with my wacom and I have to encounter this problem as well all day. It's infuriating.

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Explorer ,
Nov 18, 2013 Nov 18, 2013

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Is anyone making progress towards fixing this issue? I have nothing more to post about it as I can't describe it better than what I've already read here. If there's anything I can do to help or speed up the process I would love to...

I really hope this gets fixed very soon as it makes Photoshop feel like a pre-beta release. It's silly how we buy these expensive computers, tablets, software only to have it behave like this. I don't know whose fault it is but I'm sure that even if it's Apple/Wacom's fault, they will listen more to Adobe than to us. So please do something!

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LEGEND ,
Nov 18, 2013 Nov 18, 2013

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We're continuing to work on it, and work with Apple and third parties to get their 10.9 bugs resolved.

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LEGEND ,
Nov 20, 2013 Nov 20, 2013

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Glad to hear this is being worked on. I am having similar issues since upgrading to Mavericks. Will probably go back to Mountain Lion until this is resolved.

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Explorer ,
Nov 21, 2013 Nov 21, 2013

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Thanks for the update, that's great!

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Community Beginner ,
Nov 21, 2013 Nov 21, 2013

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I have since reverted back to Mountain Lion and have experienced none of the same problems since doing so.
I see this as the only fix for now.

Will see if anything comes out of adobe's investigations into this issue, but won't be upgrading again for a while.

A

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LEGEND ,
Nov 24, 2013 Nov 24, 2013

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Same issue. KB shortcuts do not respond. Working with an old Wacom ET-0405A-U
Such a shame this issue is so annoying

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