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P: CS6 / CC Keyboard shortcuts not responding Mavericks/Yosemite MacOS 10.9; 10.10

Community Beginner ,
Oct 29, 2013 Oct 29, 2013

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Since Installing Mavericks on my mac pro, the keyboard shortcuts, such as zooming in/out, undo etc, intermittently do not respond.
I have to click on another tool in the tool bar to get the keyboard to respond again.
The problem returns intermittently and seemingly not as a result of the Auto Save function.
My mac pro 15" has 8gb of ram which is more than enough for the type of work I do.I am an illustrator who primarily works around the brush tool.
Have tried disabling Graphics Processor and restarting, but this does not resolve the issue.

Any help would be most appreciated.

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correct answers 1 Correct answer

Adobe Employee , Feb 28, 2014 Feb 28, 2014

This issue is fixed in macOS 10.11 or later.

 

---

 

Thanks for reporting this issue and your help with troubleshooting. We appreciate your patience and willingness to work with us.

Here's our official document and workaround for this issue:

http://helpx.adobe.com/photoshop/kb/p...

Menus, shortcuts, Lasso tool, and/or Photoshop stop working when using a Wacom tablet | Mac OS

When you use Photoshop with a Wacom tablet, one or more of the following may occur:

• menus, panels, or dialog boxes turn

...

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LEGEND ,
Nov 25, 2013 Nov 25, 2013

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Hi all,

same issue here since upgrading to Mavericks.
no Wacom tablet, I only use the old one-button Apple mouse.

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Explorer ,
Nov 25, 2013 Nov 25, 2013

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Any progress on this? I just got a new iMac with Mavericks pre-installed andI can rarely use Command+Z in Photoshop. Nobody can work like this in a professional setting.

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Explorer ,
Nov 25, 2013 Nov 25, 2013

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Any progress on this? I just got a new iMac with Mavericks pre-installed andI can rarely use Command+Z in Photoshop. Nobody can work like this in a professional setting.

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Explorer ,
Nov 25, 2013 Nov 25, 2013

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Yes, Im noticing the slowdown in PS too, in addition to key commands failing randomly. Everything stops working, then all of the sudden I see a flash of all they commands I made, like it's finally catching up. There is stutter with drawing too at seemingly random times.

Im working on a brand new iMac 27" i7 (32Gb RAM) with a factory clean install of Mavericks and Adobe CS6. All software, including Wacom driver is up to date.

I can't do my work like this. Why did this new computer have to come with Mavericks pre-installed? Mountain Lion is apparently not supported on the new iMacs, so Im seriously stuck here.

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New Here ,
Nov 26, 2013 Nov 26, 2013

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just upgraded to Mavericks, updated CC same day. Having issues with keyboard responsiveness in Photoshop. Applications become unresponsive for several seconds, cannot change brush size, cannot zoom. Have to escape app then go back to photoshop in order to get program to respond. system is up to date, keyboard plugged directly into tower.

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Guest
Dec 02, 2013 Dec 02, 2013

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After upgrading to OSX 10.9 Photoshop tools freeze up constantly. The most frequent occurrence of this freezing seems to be when I hit the bracket keys to change the size of my brush. If I click on another tool and back to the tool I'm using (usually the brush, clone or healing) it will return to normal. This seems to happen about every five to fifteen minutes. I can't use the keyboard to switch tools. We have this happening on two identical computer set-ups (as below):

Photoshop CC 14.1.2 x64 — 27 in. iMac 3.4 GHz Intel Core i7 — NEC PA271W as main display — Graphics card: NVIDIA GeForce GTX 680MX 2048 MB — 32 GB Ram - OS: Maverick 10.9

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Guest
Dec 02, 2013 Dec 02, 2013

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Yes, thanks to the Adobe team for listening and being on top of it!!

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Adobe Employee ,
Dec 02, 2013 Dec 02, 2013

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Hiya Martha,

Are you using the Dictation application? That little app can co-opt keyboard shortcuts and text in general.

Thanks,
David

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Adobe Employee ,
Dec 02, 2013 Dec 02, 2013

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Hi Brian,

Are you using a Wacom tablet? Are you using the Dictation application that comes with Mavericks? Both can be troublesome...

Thanks,
David

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Adobe Employee ,
Dec 02, 2013 Dec 02, 2013

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Hi Susan,

Are you using a Wacom tablet? Are you using the Dictation application that comes with Mavericks? Both can be troublesome...

Thanks,
David

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New Here ,
Dec 02, 2013 Dec 02, 2013

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Ok, so here is an interesting update. I had been working on my laptop because I had been traveling for some time. I finally got things set up at home again, plugged in my external keyboard and (so far) things are working normally. No logical explanation but I am ok for now.

It is nice to NOT have to think about those keyboard commands that are so much habit now. Would be nice if Apple and Adobe could figure out where the issue lies, as I too was ready to dump Mavericks and go back to Mt. Lion so I could work. I'll post if I experience problems again.

BTW - not using dictation or currently using a Wacom tablet.

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New Here ,
Dec 03, 2013 Dec 03, 2013

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Any progress on this? This is really bad and have slowed down my work significantly, not to mention the frustration every time this happens.

Photoshop CC is registering high CPU usage at more than 90% each time this problem occurs.

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Explorer ,
Dec 03, 2013 Dec 03, 2013

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Same issue here. Photoshop CC 14.1.2, OS X 10.9 Mavericks. Wacom Intuos PTH-650.

Keyboard shortcuts stop responding (most commonly encountered with Cmd+Z and square brackets to change brush size). Clicking or making another brush stroke unfreezes PS. Then keyboard shortcuts work.

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Guest
Dec 03, 2013 Dec 03, 2013

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Yes, a 9x12 Intuos 3 with a freshly updated driver: MacOSX - Driver 6.3.7-3 (10.6x - 10.9x). Not using a Dictation app or any other new Mavericky things. The only open apps are PS, Bridge, Mail and Safari. Thanks!

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Community Beginner ,
Dec 03, 2013 Dec 03, 2013

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I'm glad to see other users are experiencing this issue and that Adobe is working on a fix. I posted a thread about a month ago describing the same issue but it didn't get much of a reply.

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LEGEND ,
Dec 05, 2013 Dec 05, 2013

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So I got tired of this issue. My Ps started to slowdown even more with a recent Mavericks update and my productivity decreased a lot. When using my wacom and brushing here and there, when I use a keyboard command like Command+Z it won't work (as Venture 1 shows on the video) and then Ps will slow down and use a lot of memory. I disabled and enabled lots of things, checked the performance and whatnot, but this is going nowhere and as I depend of working on Ps illustrating all day, decided to go back to Mountain Lion.
So far this is the best solution, as I downgraded the OS everything worked just perfect, no freezing, no beachball spinning and the brush+wacom+Ps behave like an angel. Now I'm in love with my MBP again (I even started to shout due to frustration on Ps+Mavericks) but right now we are best friends again.

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LEGEND ,
Dec 05, 2013 Dec 05, 2013

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Two of our artists are using Photoshop CC running on two Mavericks iMacs and their work is immensely affected, and has already cost a lot to us in couple of our projects. We happened to average one character design a day, and now it takes us about one and a half day to finish one. Is anyone listening?

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Adobe Employee ,
Dec 05, 2013 Dec 05, 2013

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Hi Susan,

It's like that the driver is not compatible with Mavericks. We have had MANY problems with Wacom tablets and their associated sidecar apps hijacking keyboard commands. I am trying to follow up with Wacom, but I would suggest you do the same; as a customer you are likely to have a different reception than I am.

Thanks,
David

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Adobe Employee ,
Dec 05, 2013 Dec 05, 2013

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Hi Vivek,

Are you artists using tablets? From what I've been seeing, that seems to be the trigger for this problem. We are trying to pursue this; thus far all indications point away from Photoshop as the cause of the problem.

If you would like, we can do a web-mediated screenshare so I can help you troubleshoot what the problem is. Let me know here and I'll follow up.

Thanks,
David

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Adobe Employee ,
Dec 05, 2013 Dec 05, 2013

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Hi Paolo,

Are you running any other applications which might capture certain keyboard shortcuts? Dictation is one and many screen capture app are others. Often such apps are so busy "helping" that they effectively hijack the keyboard input.

Thanks,
David

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Explorer ,
Dec 05, 2013 Dec 05, 2013

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David, Im not so sure this is the only avenue you should be focusing on. I am pretty confident that 95% of artists who use Photoshop here use Wacom tablets. I wouldn't assume just because we have them that this is the cause.

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Adobe Employee ,
Dec 05, 2013 Dec 05, 2013

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Hiya Han,

Further research shows that not only do we have a reproducible case in-house, but that this bug was logged with Apple and Wacom long before 10.9 shipped. At that time, it was assessed to NOT be on Photoshop's end. Given that this bug does not happen with the previous version of the OS or other tablets...in any event, I am trying to raise awareness of this issue again and hopefully get some traction. I'll post more as I learn it.

Thanks,
David

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Explorer ,
Dec 05, 2013 Dec 05, 2013

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Thanks for the info, David.

Could you point us to a bug/thread/ticket at Apple and Wacom so we can follow up with them?

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Explorer ,
Dec 05, 2013 Dec 05, 2013

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Well, for the record, I have used PS every work day for nearly 2 decades. I can promise you this started the very moment I upgraded to 10.9 I dont use any other 3rd party software that affects key commands and I have changed any settings before this started, nor do I have any 3rd party dictation software running.

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Adobe Employee ,
Dec 05, 2013 Dec 05, 2013

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James -- let me go dig that up for you.

Han -- but you ARE running a Wacom tablet, aren't you?

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