P: CS6 - How can I get rid of the "program error" alerts? (locked library folder)

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Contributor ,
Jan 28, 2013 Jan 28, 2013

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Photoshop 13.0.4 x64: How can I get rid of the "Could not complete your request because of a program error" alerts?

I am running Photoshop CS6 13.0.4 x64 on Mac OS X 10.8.2, and it presents these "Could not complete your request because of a program error" alert messages that stop my work cold. The message appears once upon launch, but more annoyingly it appears upon trying to open a file and trying to create a new file.

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Contributor , Jan 31, 2013 Jan 31, 2013
Some application install or process apparently set the immutable flag on my ~/Library folder. Unlocking the folder solved the problem. A more informative error or Console message would have helped. Problem solved. New problem: How can I mark the question as answered?

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LEGEND ,
Jan 28, 2013 Jan 28, 2013

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Can you post the last 50 lines or so of PSErrorLog.txt from your Photoshop preferences folder?

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Contributor ,
Jan 28, 2013 Jan 28, 2013

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There is no PSErrorLog.txt file associated with my Photoshop 13.

MyMachine:bin steve$ cd ~/Library/Preferences/Adobe\ Photoshop\ CS6\ Settings
MyMachine:Adobe Photoshop CS6 Settings steve$ ls -al
total 3296
drwxrwxr-x 13 steve staff 442 Jan 28 12:21 .
drwx------@ 1611 steve staff 54774 Jan 28 12:23 ..
-rw-r--r--@ 1 steve staff 6148 Jan 28 12:21 .DS_Store
-rw-r--r--@ 1 steve staff 29694 Jan 28 11:37 Actions Palette.psp
-rw-r--r--@ 1 steve staff 197178 Jan 28 11:37 Adobe Photoshop CS6 Prefs.psp
-rw-r--r-- 1 steve staff 563300 Jan 28 11:37 Color Settings.csf
-rw-r--r--@ 1 steve staff 13 Jan 28 12:10 LaunchEndFlag.psp
-rw-r--r--@ 1 steve staff 6 Jan 28 11:37 New Doc Sizes.psp
-rw-r--r--@ 1 steve staff 840636 Jan 27 17:53 PluginCache.psp
-rw-r--r--@ 1 steve staff 10 Jan 27 17:52 RepoussePresets.psp
drwxr-xr-x 2 steve staff 68 Sep 13 15:23 WorkSpaces
drwxr-xr-x 3 steve staff 102 Sep 13 15:50 WorkSpaces (Modified)
-rw-r--r--@ 1 steve staff 20978 Jan 28 11:37 Workspace Prefs.psp

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Contributor ,
Jan 28, 2013 Jan 28, 2013

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I do get the following two Console log messages upon launching Photoshop:

13-01-28 12:26:28.000 PM kernel[0]: proc 44373: load code signature error 2 for file "Adobe Photoshop CS6"
13-01-28 12:26:28.000 PM kernel[0]: CODE SIGNING: cs_invalid_page(0x100000000): p=44373[Adobe Photoshop ] clearing CS_VALID

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LEGEND ,
Jan 28, 2013 Jan 28, 2013

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If you're hitting program errors, then PSErrorLog.txt should be in there (it's created and appended for every program error).

My only guess then would be that you're hitting an OS exception for some reason.

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Contributor ,
Jan 31, 2013 Jan 31, 2013

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Some application install or process apparently set the immutable flag on my ~/Library folder. Unlocking the folder solved the problem.

A more informative error or Console message would have helped.

Problem solved. New problem: How can I mark the question as answered?

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Adobe Employee ,
Jan 31, 2013 Jan 31, 2013

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I marked it. Thanks.

Senior Product Manager - Customer Advocacy - Digital Imaging

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LEGEND ,
Jan 31, 2013 Jan 31, 2013

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And we'll have to add some error messages for that specific case (something that should never happen anyway).

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