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P: Cursor gets stuck on transform handle in Photoshop 22.5.1 Windows only

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Explorer ,
Aug 26, 2021 Aug 26, 2021

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ESC button to drop accidential transformation doesn't get percieved by the app anymore... 

 

{Edited the thread title by the moderator}

Bug Investigating
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correct answers 2 Correct answers

Adobe Employee , Sep 29, 2021 Sep 29, 2021
Thanks @RosaPerry We've finally been able to repro this in-house and are actively working on it.  You're help is much appreciated!

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Adobe Employee , Sep 28, 2021 Sep 28, 2021
Hi all, We're sorry for the cursor issue while using transform tool in Photoshop. We have logged this issue as a bug and our engineering team investigating a fix. Thanks, Mohit
Status Investigating

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46 Comments
Explorer ,
Aug 26, 2021 Aug 26, 2021

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In

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Adobe Community Professional ,
Aug 26, 2021 Aug 26, 2021

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Hi, could you elaborate, is it during transform (ctrl+T) or then using the handles? or when pasting a file?

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Adobe Community Professional ,
Aug 26, 2021 Aug 26, 2021

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Does ctrl-. work? 

 

What have you done for all-purpose trouble-shooting so far? 

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/using/preferences.html

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

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Explorer ,
Aug 27, 2021 Aug 27, 2021

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When using the handles. The coursor just stick to the object and there's no way to unstick it, only aplly the whatever transformation happened and then undo it, really annoying. 

 

Another one, PS just couldn't exit selection transformation mode and I had to shut it off from the Task manager, the whole interface got blocked, but the app wasn't showing up as 'Not-responding'. 

 

The hadles periodically dissapear and I can't see it's it selected, is it still int transform mode?... Just a bunch of manipulation tool glitches... 

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Explorer ,
Aug 27, 2021 Aug 27, 2021

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It's a newerly installed CC on a newrly installed Win 10. There are no presets yet. I've been using PS for 20 years, I know what I'm doing. It's just going down hill... 

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Explorer ,
Aug 27, 2021 Aug 27, 2021

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Uploaded a screen record with mouse and keyboard actions registration to show what I mean. Sometimes it actually works fine, but these ara random occasions. 

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Adobe Employee ,
Aug 30, 2021 Aug 30, 2021

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Just to confirm, this issue happens with a mouse and not with a pen/wacom?


Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Aug 30, 2021 Aug 30, 2021

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@Daria5EAB Thanks for the video.  Trying to reproduce here but haven't been able to.  What else do you have installed or did you install on this new Win10 install?  Do you use/install Wacom?  Do you have gaming/high performance mouse with high polling rate?  

 

One thing you can try to see if it resolves the issue for you is to go to Preferences > Technology Previews and check Deactivate Native Canvas.  Quit Photoshop, relaunch and let me know if the problem still persists.  

 

Also, in Photoshop, can you go to Help > System Info...,  click Copy, open a text editor, create a new file, paste, save and attach that here please?  Thanks!

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Explorer ,
Aug 30, 2021 Aug 30, 2021

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Both, I do have Wacom, I used mouse to represent most common case and not to steer the blame towards wacom. 

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Explorer ,
Aug 30, 2021 Aug 30, 2021

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Thank you, will try these as well. I've already switched the GPU off, switched the legacy transformation on to see if it helps... my manipulations with settings didn't work so far. Maybe just wait for another update...

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New Here ,
Aug 31, 2021 Aug 31, 2021

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Quoting user u/jzn110 from Reddit because they explain this bug/issue well.

 

---

 

"So I've recently encountered a super annoying issue that I'm assuming is associated with one of the recent updates:

 

Whenever I click a transform handle to go into transform mode, the object in question then becomes stuck to my cursor until I click it again to release it (I'm not clicking and holding, just clicking the handle once).

 

This is incredibly frustrating when you're trying to make a specific transformation using the dialog boxes above.

 

Anyone else experiencing this?"

 

https://www.reddit.com/r/photoshop/comments/pbg6ik/sticky_transform_controls/

 

---

 

It's extremely bothersome and aggravating, and completely disrupts the workflow.

 

Running the August 2021 release of Photoshop (version 22.5).

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Adobe Community Professional ,
Aug 31, 2021 Aug 31, 2021

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How are you getting into "transform mode"?

  1. When using the Move Tool, there is the "Show Transform Controls" option within the Options bar running along the top of Photoshop.
  2. There is the Free Transform function which can be launched from the Edit menu or the keyboard shortcut "Command/Control + T"

 

Does your problem occur using both methods above?

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New Here ,
Aug 31, 2021 Aug 31, 2021

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Just tested and the problem seems to only occur when using method 1.

 

I could reproduce the issue most of the time from the following steps:

 

1. Click on the Move tool

2. Have "Show Transformation Controls" turned on in the top options bar

3. Click on a transform handle from the current layer/image (only click once, don't start dragging yet)

4. Transform handle will get stuck to the cursor

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Adobe Community Professional ,
Sep 01, 2021 Sep 01, 2021

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Hi, did you try what Chad Rolfs suggested ? :

"One thing you can try to see if it resolves the issue for you is to go to Preferences > Technology Previews and check Deactivate Native Canvas.  Quit Photoshop, relaunch and let me know if the problem still persists."

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New Here ,
Sep 01, 2021 Sep 01, 2021

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I've been having the same issue.  Once you click the transform handle, it starts to resize the layer instantly, instead of double-clicking the transform box to resize (previous versions of PS).  

 

I tried turning on the "Deactivate Native Canvas," shut down photoshop, reopened, and the same thing happens.  Quite frustrating.  

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New Here ,
Sep 01, 2021 Sep 01, 2021

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Tried that and the problem still persists.

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Explorer ,
Sep 02, 2021 Sep 02, 2021

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Another one. Admin shouldn't have changed the name of the topic. When I see a pile of glitches, I see a pile of glitches. Diffent computer, same situation - fresh Win10 with Fresh CC. Photoshop just can close itself, I have to knock it off out of the task manager... Fuuun...not. 

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Explorer ,
Sep 02, 2021 Sep 02, 2021

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UPD, pardon, it's not working at all... This error comes up just with anything you try PS to make do, not only close it... lol  had uninstall it and get previous version... I'm done

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Adobe Employee ,
Sep 02, 2021 Sep 02, 2021

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Hi,  Can y'all go to Help > System Info...,  click Copy, open a text editor, create a new file, paste, save and attach that here please?  Thanks!

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New Here ,
Sep 03, 2021 Sep 03, 2021

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Hi, I'm not new to Photoshop, been using it for years, but just not as much over the past few years.  In the past, if I wanted to transform a layer, using the move tool, I would select the layer and then click once on the bounding box to bring up the transform options on the top toolbar.  From there I could click and drag from the various points of the bounding box to scale, or right click to bring up the skew/distort ect. options.  I want to think this is the "free transform" mode, though I've never had to use "CTRL+T" to enter free transform.  It was just the single click on the bounding box.  Please correct me if I don't have my terminology right.

 

What I'm experiencing now is that when I have my layer selected (using the Move tool), if I click the bounding box of that layer, the layer is now stuck to my mouse, and though I'm not holding down the left mouse button, the layer moves with my mouse.  I have to click again to get it to stay put, but then it's moved from it's original location, so I have to Undo the move to get it back so that I can do my transform from the original location.  And it's not consistently behaving this way either.  Sometimes when I click the bounding box, usually on the left or right side, then (without holding down the left mouse button) it will scale as I move my mouse left or right.  Everything happens with single clicks, no click dragging.

 

Is this expected behavior?  I can't imagine that it is, but I know Adobe has changed things over the years, so I have no presumption that things will always work the way they have in the past.  I've reset my preferences, and it's still doing it.  Do I need to re-install PS? I can also record a video if needed.  Thanks for the help.

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Adobe Community Professional ,
Sep 03, 2021 Sep 03, 2021

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Could you please post screenshots with the pertinent Panels (Toolbar, Layers, Options Bar, …) visible? 

Is »Show Transform Controls« checked in the Options Bar for the Move Tool? 

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Adobe Community Professional ,
Sep 03, 2021 Sep 03, 2021

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Yes, please include a video or screenshot,  we could help you more after that 

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Explorer ,
Sep 03, 2021 Sep 03, 2021

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Sure, here. That's one of 2 computers I use. The other one, a brand new laptop, had a diffrent issue I had to resolve just by rolling back to the previous version. So I'm going to to here the same thing on this one, but before that, I've copied this info. 

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Community Beginner ,
Sep 09, 2021 Sep 09, 2021

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I have been experiencing this for weeks, it's an extremely frustrating change in behavior.

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Community Beginner ,
Sep 09, 2021 Sep 09, 2021

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A video or screenshot would not help, as this is simply a matter of single clicking or clicking and dragging, the visible movement on screen is identical as previous expected behavior.

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