P: Debug.log created when opening PSD

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Community Beginner ,
Aug 22, 2020 Aug 22, 2020

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When opening photoshop file in photoshop 2020, empty debug.log is created in the same path. Annoying. Anyone working on that issue?

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macOS, Windows

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correct answers 1 Correct answer

Adobe Employee , Sep 28, 2020 Sep 28, 2020
Hi all,   Sorry for the excessive log files. This should now be fixed in the 21.2.4 update released this evening.   Look for the Photoshop update in the Updates section of the Creative Cloud desktop. For help, see Update Creative Cloud apps Let us know if it's fixed for you! Regards, Pete

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Explorer ,
Aug 24, 2020 Aug 24, 2020

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I'm having the same issue when opening .tif files in Photoshop 21.2.2 on Windows 10.

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LEGEND ,
Aug 24, 2020 Aug 24, 2020

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Same here.  Fix this asap please. Super annoying

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New Here ,
Aug 24, 2020 Aug 24, 2020

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..and same isssue here!

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Participant ,
Aug 24, 2020 Aug 24, 2020

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And another one having the same problem.

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LEGEND ,
Aug 25, 2020 Aug 25, 2020

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I have also this same annoying problem since the last Photoshop update, a few days ago. Hope this will be corrected in the next update...

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LEGEND ,
Aug 25, 2020 Aug 25, 2020

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Yup, same problem here. Debug.log files appearing in working folders. Adobe - Please fix.

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Adobe Community Professional ,
Aug 25, 2020 Aug 25, 2020

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On windows I can suggest worlaround.

Option 1
Rename the folder
"C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Plug-ins\Spaces"
to
"C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Plug-ins\~Spaces"

Option 2
Run Photoshop as an administrator.


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Community Beginner ,
Aug 26, 2020 Aug 26, 2020

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Option one successful, hopefully such change wont disrupt other photoshop functionalities. 
 

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LEGEND ,
Aug 26, 2020 Aug 26, 2020

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Thank you very much for the tip. I prefer option 1, as the second one asks you the authorization to launch the program, as all Administrator-enabled programs.

Best regards

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Explorer ,
Aug 28, 2020 Aug 28, 2020

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Add me to the list. Something else was fixed but now something else is broken...

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New Here ,
Aug 30, 2020 Aug 30, 2020

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I'm having the same problem any fix yet????

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LEGEND ,
Sep 01, 2020 Sep 01, 2020

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Same here. Annoying. 

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LEGEND ,
Sep 02, 2020 Sep 02, 2020

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Same too! 

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Participant ,
Sep 02, 2020 Sep 02, 2020

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Yup option 1 works - but it is frustrating that we should have to do this and I am concerned about what else the fix could break.

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LEGEND ,
Sep 02, 2020 Sep 02, 2020

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there created a note file with debug name, right?

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Community Beginner ,
Sep 04, 2020 Sep 04, 2020

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A new version has been released but this annoying problem still remains and it creates a lot of extra work for us who work in a cloud environment.

Give us a solution now!

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LEGEND ,
Sep 05, 2020 Sep 05, 2020

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Same problem here:

[0905/084954.731:WARNING:angle_platform_impl.cc(52)] compileToBinary(230): 
C:\fakepath(57,8-58): warning X3571: pow(f, e) will not work for negative f, use abs(f) or conditionally handle negative values if you expect them
C:\fakepath(65,8-28): warning X3571: pow(f, e) will not work for negative f, use abs(f) or conditionally handle negative values if you expect them

This is unbelievable, Adobe do something!

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LEGEND ,
Sep 05, 2020 Sep 05, 2020

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Same here. v21.2.2 since 16 days. Windows 10 ... annoying and completely useless ... please fix asap.

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New Here ,
Sep 05, 2020 Sep 05, 2020

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If we all stopped paying our monthley fees I'm sure Adobe would come up with a quick fix.

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Community Beginner ,
Sep 05, 2020 Sep 05, 2020

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I am not sure they monitoring this thread. I will send them request to helpdesk when I find it.

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Explorer ,
Sep 08, 2020 Sep 08, 2020

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Is anyone else having these issues where Photoshop keeps creating a debug.log file in the same directory a PSD is in? It might be tied to these error screens I've seen in the Export As dialog recently.
Here's the contents of a log file. I don't see how it's at all relevant to what I was working on.

[0818/100548.907:INFO:CONSOLE(1)] "Long rAF frame-time", source: file:///C:/ProgramFiles/Adobe/AdobePhotoshop2020/Required/www-rich-tooltips/build/external.js (1)
[0818/100549.079:WARNING:angle_platform_impl.cc(52)] compileToBinary(230): 
C:\fakepath(69,8-58): warning X3571: pow(f, e) will not work for negative f, use abs(f) or conditionally handle negative values if you expect them
C:\fakepath(77,9-43): warning X3571: pow(f, e) will not work for negative f, use abs(f) or conditionally handle negative values if you expect them

[0819/083000.841:WARNING:dns_config_service_win.cc(668)] Failed to read DnsConfig.
[0819/083002.258:WARNING:dns_config_service_win.cc(668)] Failed to read DnsConfig.
[0819/083005.971:WARNING:dns_config_service_win.cc(668)] Failed to read DnsConfig.
[0819/083007.870:WARNING:dns_config_service_win.cc(668)] Failed to read DnsConfig.
[0819/083011.155:WARNING:dns_config_service_win.cc(668)] Failed to read DnsConfig.
[0819/083012.173:WARNING:dns_config_service_win.cc(668)] Failed to read DnsConfig.

Around the time these started appearing, I also started getting absolutely abysmal performance when working on a file on my company server over VPN. It's just frustratingly slow to do anything, even things that don't require an internet connection.

Here are some system specs.
Adobe Photoshop Version: 21.2.2 20200807.r.289 2020/08/07: 287d0d87ec  x64
Number of Launches: 93
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.17763.1339
System architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 2
Logical processor count: 4
Processor speed: 2808 MHz
Built-in memory: 16210 MB
Free memory: 8898 MB
Memory available to Photoshop: 14829 MB
Memory used by Photoshop: 60 %

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Community Beginner ,
Sep 08, 2020 Sep 08, 2020

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It's high time that Adobe starts giving us answers what's happening ...

We are all on a airplane with known engine problems,
but the captain says nothing to his worried passengers.

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New Here ,
Sep 08, 2020 Sep 08, 2020

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1-800-585-0774
Be prepared to go through the telephone chain to get to tech support.

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Community Beginner ,
Sep 08, 2020 Sep 08, 2020

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Thanks, have you done so? 

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Community Beginner ,
Sep 08, 2020 Sep 08, 2020

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Adobe helpdesk ordered me to roll back to previous update of Photoshop (via Creative Cloud). Version 21.2.1. Then again to update. They said, they working on this issue.

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