P: Discover panel does not work, photoshop v26.11

[Leon_Kingdom]

Dear sir, with the last update in Photoshop, the Discover panel is not working. When i press Ctrl+F or click in the magnifier, a windows shows up with a message telling thar Discover panel doesn't work and need to be reloaded. But if i clik in reload button, it does nothing and the Discover panel continues without working.

I have tried all solutions i ever found in internet as reset preferences, Update graphic card drivers and reinstall photoshop. I am sure thar teh pluggins are not the problem because i haven't installed or updated any plugging in the months, and other photoshop versions worked without any problem.

Could you help me to solve this issue, please?

Thanks

[Aleke]

Hi @Leon_Kingdom, welcome to the community!
I gave it a try on my end, and the Discover panel seems to be working normally. Could you share a screenshot of what you're seeing on your side? Also, if you're using any third-party plugins, it’s a good idea to make sure they’re up to date, sometimes outdated plugins can cause unexpected issues in Photoshop.
Thanks a lot!
Alek

[Leon_Kingdom]

Hi @Aleke i´m sure that all the third party plugins are up to date, but i have uninstalled all of them to check it. This is what appears when i press Ctrl+F:

Photoshop was working properly before the last update. I have tried the Beta version and it has the same problem with the Discover Panel. The PC has updated the graphic card drivers (AMD Radeon RX 7800 XT). Could it be this update?. In may laptop, with an Nvidia Graphics card Photoshop works properly with the same plugins installed.

[Trevor.Dennis]

@Aleke  there's a thread from 2022 with a post from @BrettN that suggests deleting a specific settings file, but I just checked my Windoiws 11 for that path, and found no settings at that location.

• Windows: C:\Users\<username>\AppData\Roaming\Adobe\UXP\PluginsStorage\PHSP\

[Leon_Kingdom]

@Aleke  Thanks @Trevor.Dennis , i have tried it but remains the same, the discovery panel doesn't work.

[Leon_Kingdom]

Since the last update to v26.11, the discover panel dones not work. I have discard the plugins, i uninstalled all and the panel does not work, y tried to reinstall Photoshop but it wasn't the solution. I updated all PC drivers, but it remains the same, the discover panel doesn't work.

In my laptop i have the same version with the same config (add-ons, plugins...) and everything works properly. The only diference is the graphic card, Laptop has an nVidia and my PC has an AMD Radeon RX. Maybe the problem could be related to the graphic card, i don't know. 

I opened a technical live chat with Adobe Support, and they installed v25.12 version and works properly, then the problem should be related to the last photoshop update. I have to add that the discover panel does not work in the Beta version (v27) too.

[josantgomez]

[Aleke]

Hi @josantgomez, thanks for reaching out!
I’ve merged your post with another user who’s describing the same issue, hopefully we can get to the bottom of it together.
Could you share a few more details, like which version of Photoshop and what operating system you're using? That’ll help us investigate further.
Thanks so much!
Alek

[josantgomez]

Ocurre en la última versión descargada, 26.11 . Windows 11. Respuesta a @Aleke

[Robertovd]

Windowa 11 > 24H2 > Tengo el mismo problema...😊

[Rub�n_V8260]

Hello, the same problem. 

I've tried everything too, but the problem persists. Any answers or solutions?

[Rub�n_V8260]

@Aleke windows 11. V26.11

[Rub�n_V8260]

Hello, the same problem. 

I've tried everything too, but the problem persists. Any answers or solutions?

[Sameer K]

Hey, @Robertovd. Welcome to the Photoshop Community. I reviewed the account you used to log in and found two profiles, one with an active subscription.

There are a few layers to this:

If an IT team manages the device, ensure all the Adobe Network endpoints are whitelisted: https://adobe.ly/3STmkga

You can also try using Photoshop Web (https://adobe.ly/3WkhVFm) on a different/alternate device & internet network to rule out if it's a network issue. 

For @Rub�n_V8260. Welcome to the Photoshop Community. I'll help you figure this out. Please share the system info from Photoshop Help > System info > Copy and paste into a text document > Upload and attach here. 

Try launching Photoshop only from the Creative Cloud desktop app and check if it helps. 

Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)

[JAVIER ALONSO27224698hags]

The same problem here. MacOs Sequoia 15.6.1 and Photoshop 26.11. Option Image > upscale with generative AI doesn't appear in the menu

[josantgomez]

Como públiqué hace algún tiempo, Descubrir no se carga. No es la mejor ayuda, pero, a veces se vuelve imprescindible. Por favor tómense este asunto seriamente. No veo ningún plugin conectado a Photoshop. Por otra parte, como usuario, sé lo que tengo que saber y no más. Pero estoy perdiendo la paciencia.

[kglad]

is this a photoshop question  ?

[Aleke]

Hi @josantgomez, thanks for reaching out!
Could you share a few more details about the issue? What version of Photoshop are you currently using? If you haven’t already, try updating to version 27 and see if the issue still occurs there.

Also, have you had a chance to try any of the suggested troubleshooting steps? These can help narrow things down:

Resetting Photoshop preferences: https://adobe.ly/4nuSefa

Trying Photoshop Web on a different device or network to rule out any connection issues: https://adobe.ly/3WkhVFm

Let me know how it goes!
Alek

[josantgomez]

Actualicé a la versión 27 y Descubrir funciona. Muchas gracias

[Rub�n_V8260]

Buenas tardes, después de actualizar a la versión 27, el problema persiste. Ya no sé qué más probar.

[crearconecta]

Hola! Estoy usando la versión 27.0 de Photoshop en Windows 10 y el Panel Descubrir sigue sin funcionar. Podrás ayudarme a resolver? Muchas gracias!

[Juan Enrique24261143z1ww]

Error: Panel Descubrir no funciona en Photoshop v27.0.  aparece el error "Something went wrong. Discover Panel encountered an error..."  y ya has intentado borrar la configuración UXP sin éxito.

[Sameer K]

Hey, @Juan Enrique24261143z1ww. Welcome to the Photoshop Community. I'll need more info to help you figure this out. Please share screenshots & the system info from Photoshop Help > System info > Copy & paste into a text document > upload & attach here.

Head to the content here and scroll to the Open in Photoshop button at the bottom: https://adobe.ly/3JIxPp4

Please check if the issue exists if you launch Photoshop via the Creative Cloud desktop app. I've moved your post to discussions for now. 

Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)

[Juan Enrique24261143z1ww]

Aquí tienes el pantallazo del error, tambien te he adjuntado la información del sistema.

Respecto a lo de abrirlo econ Creative Cloud , no ha funcionado, seguia dando el mismo error. 

Con la pruebas del botón : Open in Photoshop" del enlace: https://adobe.ly/3JIxPp4 tampoco ha funcionado.

[Carmen34899226j4nn]

I still have the same issue and I don't know how to fix it. My version is 27

[Carmen34899226j4nn]

I have version 27, macOS Tahoe operating system, and the problem persists. I am losing my mind