P: Discover panel does not work, photoshop v26.11

[Leon_Kingdom]

Dear sir, with the last update in Photoshop, the Discover panel is not working. When i press Ctrl+F or click in the magnifier, a windows shows up with a message telling thar Discover panel doesn't work and need to be reloaded. But if i clik in reload button, it does nothing and the Discover panel continues without working.

I have tried all solutions i ever found in internet as reset preferences, Update graphic card drivers and reinstall photoshop. I am sure thar teh pluggins are not the problem because i haven't installed or updated any plugging in the months, and other photoshop versions worked without any problem.

Could you help me to solve this issue, please?

Thanks

[josantgomez]

No funciona con la actualización. Explicación error: Abrí PS directamente, sin apertura de archivos. Utilizar la lupa. Funcionaba. 

Hoy he abierto un archivo y luego clik sobre la lupa. Volvió a aparecer el mentaje de imposibilidad de cargar Descubrir. 

Por tanto, el problema persiste. 

[wilberth_3279]

I have the same issue. The discovery panel is not working, even if I uninstalled and installed again.

[Sameer K]

Thanks for sharing the details and the updates. Please check if the issue exists when you use Photoshop (Beta) from the Creative Cloud desktop app Apps tab > Beta apps section.

Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)

[Juan Enrique24261143z1ww]

@Sameer K 

In Photoshop Beta, the same thing happens; it doesn't work either.

 

[josantgomez]

Es cierto que esto no responde a la pregunta concreta en este lugar. Pero está relacinado con otras publicaciones que he hecho en relación a este problema. 

Por tanto es oportuno reflejarlo. Y si lo enlacen en lo que yo publique´pues sería de agradecer. Pero ahora notengo tiempo de estar buscando dónde demonios está el hilo mencionado. Pero Adobe, sí.

[Rodrigo38905134p8v5]

Have somebody got a solution for this problem? It seems it's a big issue that nobody can solve.

[josantgomez]

Lo has dicho ya: revisaste todo lo revisable y no hay solucción.  Me sumo, como a otras iguales a esta petición a este ruego educado. Y pienso que deberíamos ser más exigentes en nuestro planteamiento. No es comprensible lo que está sucediendo. Hablamas ya de muchas semanas con el problema y parece extraño que , dados los recursos de Adobe, siga el problema pendiente.  Empieza ya a parecer más un problema de mentalidad que de cómo resolver este problema que se manifiesta como técnico.

[Srishti Bali]

Hi all,

Apologies for the trouble you’ve been experiencing. We’ve just released an update for Photoshop 27.1, which includes several stability fixes and improvements. Please update to the latest version and let us know if the issue still persists.

For more details on this release, you can check the official release notes.

Regards,

Srishti

[josantgomez]

No funciona con la versión nueva, tampoco.

[josantgomez]

Sigue fallando en la 27.1

[Srishti Bali]

Hi all,

Thank you for sharing these details and for trying the new build. I’d request you to follow the steps below and let us know if it helps:

1. Close Photoshop.
2. Sign out of the Creative Cloud desktop app and close all Adobe applications.
3. Delete the settings stored at the following location, then try again:

• Windows: C:\Users\<username>\AppData\Roaming\Adobe\UXP\PluginsStorage\PHSP\undefined

• Mac: /Users/<username>/Library/Application Support/Adobe/UXP/PluginsStorage/PHSP/

Please let us know how it goes.

Regards,

Srishti

[JAVIER ALONSO27224698hags]

I've followed all these steps on my Mac (M4) and it does not work.

[JAVIER ALONSO27224698hags]

[josantgomez]

No encuentro la ruta indicada. Por no encontrar no encuentro ni appdata.

[josantgomez]

He activado ver elementos ocultos y aparece la ruta

¿Y ahora, qué? ¿Qué demonios hay qué hacer, paso a paso?

[Sameer K]

Hey, josantgomez. You can empty the contents of the folders in the PHSP directory under the folders 26 (for PS 2025), 27 (for PS 2026), or 25 if you're using Photoshop 2024 v25. 

Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)

[josantgomez]

@Sameer K     Mi versión es la última, la   27. 1      .   ¿   Mantengo la carpeta "27" y elimino sus subcarpetas: "Internal" y "Shared", o mantengo ambas pero vacías?   ¿Significaría que PS dependería de la carpeta "26"?  Gracias

[Aleke]

Hi @josantgomez, thanks for checking in!
You can safely delete the subfolders inside the 27 folder. They only store cached data that Photoshop can easily regenerate, so removing them won’t affect your actual project files. In fact, clearing them can free up space and sometimes improve performance.
When you open Photoshop again, it’ll automatically create a new folder and rebuild what it needs.
If you’d like to play it extra safe, you can move those folders to a backup location first. If Photoshop behaves oddly afterward, you can simply move them back.
Hope that helps!
Alek

[josantgomez]

Realizada la eliminación: primero de la 27. Sin resultado positivo.        Segundo: hago simultáneamente la eliminación de las subcarpetas de la 26 y de la 27. Sin resultado positivo. 

[Srishti Bali]

Hi @josantgomez

Thanks for trying the steps shared. In this scenario, we must try some basic troubleshooting steps:

• Let's start with resetting preferences after creating a backup: https://adobe.ly/4p2nNhX
• If that doesn't help, please try uninstalling and reinstalling Photoshop from the Creative Cloud desktop app.

Let us know how it goes. 

Regards,

Srishti

[josantgomez]

Como alguno ya ha respondido en el hilo del problema, restablecer las
preferencias y/o desinstalar y reinstalar Ps, no funciona.

Mi intuición me dice que tenéis que encontrar el denominador común de
aquellos a los que nos ocurre. Puede que así encontréis la solución.
Decidme un sólo caso de problema resuelto.

Gracias

[antonio_jose_6403]

Buenos días:

@Aleke  @Srishti Bali Tengo el mismo problema que @josantgomez  ( adjunto la captura de pantalla )
¿ Alguna solución ?

Hi, I have the same problem (screenshot attached). Any solutions?

[josantgomez]

Hasta hoy no ví tu pregunta. Creo que más que nunca puede decirse que es una cuestión de Photoshop. 

[Andrés Giordano]

Hola a todas y todos:

Tengo exactamente el problema y he probado todas las alternativas. Desinstalé e instalé Photoshop, eliminé el contenido de las carpetas 27, 26 y 25. Cerré sesión, y un largo etcétera. Y aún no logro que se corrija ni he podido leer sobre muchas experiencias de éxito en este chat. Por favor, solicito ayuda. Es importante que un servicio que es pago tenga sus funcionalidades acorde y llevo a lo menos un mes con esta situación.

Hi everyone,

I’m having this exact problem and I’ve tried every option. I uninstalled and reinstalled Photoshop, deleted the contents of folders 27, 26 and 25, signed out, and so on. And I still haven’t managed to fix it, nor have I been able to read about many success stories in this thread. Please, I’m asking for help. It’s important that a paid service have its features working properly, and I’ve been dealing with this situation for at least a month now.

Thanks!

[Anshul_Saini]

Hi @Andrés Giordano

Thanks for chiming in and sharing the details. Since you have already tried reinstalling, deleting the UXP folders, signing out and back in, and the problem still persists, we need to check a few environment-related things.

Please let me know the following:

• Please confirm in the Creative Cloud desktop app Apps tab that the app language is set to English North America or something else.

• If you are on an office or school connection or VPN, please try signing out of Creative Cloud, then connect your computer to a personal home WiFi network or a mobile hotspot from your phone. Sign back in and test the Discover panel again.

• Whether there is any firewall or security software in place. Are you on a managed company device with endpoint protection, a strict firewall, or a proxy?

If so, can you check with your IT team whether Adobe services are allowed and if anything is blocking Photoshop from accessing online features?

On a personal machine, you can temporarily disable any third-party antivirus or firewall and test the Discover panel again as a quick check.

Once you confirm the language setting and network or security setup, we can share this information with the product team, along with your existing troubleshooting details.

Best,

Anshul Saini