P: Document window turns grey/black Photoshop 23.0.2 with Mac OS Monterrey

Report · Dec 12, 2021

Hi,

I've just updating Photoshop versión to 23.0.2 and the Mac Os to Monterey. I've an issue with the cropping image tool. When i choose it, the image become all grey, without the any posibility to use it. The issue disapear if i choose any other tool.

How can i resolve it ?

Report · May 07, 2022

Sometimes when I leave PS open for a while, when I go back and open a new document, for example, it doesn't update the window. What I mean is that the new document seems to open, because I see the layers, but the document itself doesn't load. Or if I had for example 4 documents opened, when I close 1, instead of showing me the next document, it keeps the 1st window.

For example look how I just created a new document, I can see the layers, but the window is not visible (and no, this is not a problem with the window being closed or anything, it's really a bug that goes away once I restart PS):

Anyone knows what this is and how to fix it, without restarting? Sometimes I have unsaved documents and because I can't see them, when it asks me if I want to save (when I try to close PS to fix the bug), I don't know if it's safe to save or not, because I have no idea what changes I made...

Report · May 09, 2022

@Mark.Dahm

I was following your replies and unfortunately my panel doesn't have those options:

Also, someone recommended unchecking the "Use Graphics Processor option. This is what I have at the moment:

Any tips? I'm having a different issue, but @J453 suggested you as a possible problem solver 😉

Report · May 09, 2022

@TiagoRocha , if you do not have an HDR monitor, please make sure that "Precise color management for HDR display' is not checked; restart Photoshop if you change this setting.

Report · May 09, 2022

@TiagoRocha , that's a quite a bit older version of Photoshop you have there; can you try things out with the current version?

Report · May 09, 2022

But as I mentioned, I don't have that option under Technology previews:

Report · May 09, 2022

Maybe that's the issue (old version).

I'm in the middle of some important projects and updating applications in that situation is always a problem for me so I will have to wait until I'm done with those. I had issues with several applications when updating and so I try to avoid updating unless I'm not "at risk" 😉

I will do it as soon as I'm done. Really appreciate your time and help!

Report · May 09, 2022

@TiagoRocha , if you check that "Legacy Compositing" button there (and restart), does that clean it up? Second, do you have multiple monitors and are they attached when you launch the app?

Report · May 09, 2022

@Mark C. Dahm

I don't have any external monitors. It's a laptop and I only use the built in screen.

I checked the option you mentioned. That doesn't put the extra options inside the Technology Previews, if that's what you meant by "does that clean it up"...

If you meant "does the problem go away?", then I will have to wait until it happens (or doesn't happen). Give me a few more days and if the issue comes back, I will let you know 😉

Again, thank you so much for the quick and helpful replies! Fingers crossed now...

Report · May 11, 2022

Hi there,

We're happy to announce the release of Photoshop 23.3.2. This update includes the fix for this issue. To see the list of all fixed issues, click here

To update Photoshop to 23.3.2, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

Let us know if the update resolves the problem for those affected and share your feedback with us.

Thanks,

Mohit

Report · Jun 14, 2022

Hi all,

We're happy to announce the release of Photoshop 23.4. This update includes the fix for this issue. To see the list of all fixed issues, click here

To update Photoshop to 23.4, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

Let us know if the update resolves the problem for those affected, and share your feedback.

Thanks,

Mohit

Report · Jul 27, 2023

I'm still having this issue with Adobe Photoshop Version: 24.6.0 20230615.r.573 15cc86e arm64.

The issue seems to be getting worse with each update? In the past, I had this once in a while. Now, with the latest update, it almost always happens: 2 documents open; focus one and the other turns gray. When I move the window a little (drag the title-bar), the contents of that windiw is shown again.

However, it seems to depend on the types of documents. When I make 2 simple files with a single simpe layer (pixels only), there is no issue. When I open a more complex file, with more nested files (20 or so) / smart objects and more layer comps, the issue reappears – also on the simple documents.

The only way to avoid this issue is to turn off the 'Use graphics processor' option. Leaving that option on but switching off all options in the "Advanced Settings" doesn't solve it.

"GPU compatibility" tells me everything is good.

I have a screen recording available, and I can provide the system info as well.

Report · Jul 27, 2023

@Radiant_smarts157F ,

We just fixed an issue with multiple windows (and the top image 'glittering' when sending Ps to a back process; this issue may be related), and that fix is in the Beta; can you try downloading the latest Beta to see if the issue is still present?

Report · Jul 27, 2023

unfortunately, the problem remains.

Cheers,
Peter.

Report · Jul 27, 2023

@Radiant_smarts157F ,

Thank you for checking! Could you grab your system info and share? Also, all the details you can provide about the files you are seeing issues with (the files themselves, if you can share them, would be excellent).

Report · Jul 28, 2023

System info:
================
Adobe Photoshop Version: 24.6.0 20230615.r.573 15cc86e arm64
Number of Launches: 252
Operating System: Mac OS 13.4.1
System architecture: Apple M1 Pro, HybridCPU(8:2)
Physical processor count: 10
Built-in memory: 16384 MB
Free memory: 7384 MB
Memory available to Photoshop: 13526 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 7.1.5
SAM SDK Version: 4.1.4
ACP.local Status:
- SDK Version: 3.2.0.1
- Core Sync Status: Reachable and compatible
- Core Sync Running: 6.5.3.1
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.0
Content Credential Helper Version: 0.5.3
Precise Color Management for HDR Display: Disabled.
Manta Canvas: Enabled.
Alias Layers: Disabled.
Highbeam: Disabled.
Touch Bar Property Feedback: Disabled.
Image tile size: 128K
Image cache levels: 2
Font Preview: Medium
HarfBuzz Version: 4.3.0
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 0
useOpenCL: 0
isGPUCapable: 1
GPUName: Apple M1 Pro
GPUVendor: APPLE
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 11,453 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 0
UseOpenCLChecked: 1
Display: 1
Display Bounds: top=0, left=0, bottom=1117, right=1728
High DPI Monitor
Main Display
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/MacOS/sniffer" -baseTimeMS=69068068 -comment=Photoshop Version: Adobe Photoshop 24.6.0 20230615.r.573 15cc86e arm64

[137 ms]
Start sniffer 2023-07-28 09:03:07
# Photoshop Version: Adobe Photoshop 24.6.0 20230615.r.573 15cc86e arm64
sniffer -baseTimeMS=69068068 -comment=Photoshop Version: Adobe Photoshop 24.6.0 20230615.r.573 15cc86e arm64

{11 ms}
Start platform native
# displays: 1
Display 0
Display: 1
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (1,728, 1,117)
Dimensions: (3,456 2,234)
Physical size: (344.245 222.524)
Pixel size: (0.0996078 0.0996078)
Dynamic range: (0 1)
Potential dynamic range: (0 16)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Apple M1 Pro index=0)

# devices: 1
Device 0
Name: Apple M1 Pro
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: EMBEDDED
# attached displays: 1
1
GPU accessible RAM: 11,453 MB
VRAM: 0 MB
Dedicated System RAM: 0 MB
Shared System RAM: 11,453 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: APPLE
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
End platform native
{95 ms}

{95 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: 1
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (1,728, 1,117)
Dimensions: (3,456 2,234)
Physical size: (344.245 222.524)
Pixel size: (0.0996078 0.0996078)
Dynamic range: (0 1)
Potential dynamic range: (0 16)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=16940800 index=0)

# devices: 1
Device 0
Name: Apple M1 Pro
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 1
1
GPU accessible RAM: 10,922 MB
VRAM: 10,922 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (2.1 Metal - 83.1)
Device version: 2.1 (2.1 Metal - 83.1)
Vendor name: APPLE
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
GLSL version: 1.20 (1.20)
CGL ID: 16940800
Display mask: 7
End platform OpenGL
{104 ms}

{104 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: Apple M1 Pro
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 11,453 MB
VRAM: 11,453 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Apr 15 2023 03:24:33))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: APPLE
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 6,434 GB / s
Compute score: 22,898.2
Device name string: Apple M1 Pro
Device vendor string: Apple
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
{136 ms}

Exit code kExitNormal
End sniffer 2023-07-28 09:03:07
[kStatusNormal, kExitNormal]

[137 ms]
Finish RunAllAPIs

[2427 ms]
Start GetSnifferResult

[2427 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 94070589421463757360
GUIDBucket:
Composite Core (enable_composite_core): on
Composite Core GPU (comp_core_gpu): off
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Document Graph (enable_doc_graph): off

Application folder: /Applications/Adobe Photoshop 2023/
Photoshop scratch has async I/O enabled
Scratch volume(s):
Macintosh HD, 926.4G, 234.7G free
Required Plugins folder: /Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/PlugIns/Required/
Primary Plugins folder: /Applications/Adobe Photoshop 2023/Plug-ins/

Installed components:

dvametadata.framework dvametadata 23.0.0.0
AdobeXMPScript.framework AdobeXMPScript 79.a8d475349 79.a8d475349
libdynamic-napi.framework Torq Native local
ICUUnicode.framework ICUUnicode 14.0.04ee3a5
ICUConverter.framework ICUConverter 14.0.04ee3a5
AdobeCrashReporter.framework AdobeCrashReporter 12.1.0.202305112304_acd7e25
boost_system.framework boost_system 23.0.0.0
AdobeACE.framework AdobeACE 6.0.1 79.27b150cfb6.
dvanet.framework dvanet 23.0.0.0
AdobeOwl.framework AdobeOwl
mediacoreif.framework mediacoreif 23.0.0.0
dvascripting.framework dvascripting 23.0.0.0
dvaappsupport.framework dvaappsupport 23.0.0.0
AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 6.0.0 79.002995e5.
AIDE.framework AIDE 5.4.0 79.8b163e26
boost_chrono.framework boost_chrono 23.0.0.0
dynamiclink.framework dynamiclink 23.0.0.0
dvaaccelerate.framework dvaaccelerate 23.0.0.0
dvametadataUI.framework dvametadataUI 23.0.0.0
AdobeARE.framework AdobeARE 3.0.0 79.625377
AdobePDFPort.framework AdobePDFPort 4.0.0 79.625377
ICUInternationalization.framework ICUInternationalization 14.0.04ee3a5
boost_filesystem.framework boost_filesystem 23.0.0.0
AdobeBIB.framework AdobeBIB 4.0.0 79.27b150cfb6.
AdobeXMPFiles.framework AdobeXMPFiles 79.a8d475349 79.a8d475349
AdobeLinguistic.framework 14.5.0.32668ad
dvaplayer.framework dvaplayer 23.0.0.0
filterport.framework filterport 27.1.0.170
PlugPlugOwl.framework PlugPlugOwl 11.5.2.130
libzip.framework libzip 23.0.0.0
AdobeAGM.framework AdobeAGM 7.1.0 79.27b150cfb6.
AdobeSVGRE.framework AdobeSVGRE 9.3.0 "BUILDVERSION_HELPER"
AdobePDFL.framework AdobePDFL 17.0.0 79 . 49d0f7fa
dvavulcansupport.framework dvavulcansupport 23.0.0.0
dvacore.framework dvacore 23.0.0.0
aiport.framework aiport 27.1.0.170
AdobePIP.framework AdobePIP 8.2.0.16
AdobePDFSettings.framework AdobePDFSettings 1.7
AdobeAXEDOMCore.framework AdobeAXEDOMCore 6.0.0 79.002995e5.
dvatransport.framework dvatransport 23.0.0.0
AdobeXMP.framework AdobeXMPCore 79.a8d475349 79.a8d475349
AdobeJP2K.framework AdobeJP2K 4.0.0 79.6dcde51
dvaaudiodevice.framework dvaaudiodevice 23.0.0.0
LogSession.framework LogSession 8.2.0.16
dvaaudiodsp.framework dvaaudiodsp 23.0.0.0
PlugPlugExternalObject.framework 11.5.2.130
AdobeSVGAGM.framework AdobeSVGAGM 4.0.0 79.8567dec.
dvametadataapi.framework dvametadataapi 23.0.0.0
WRServices.framework WRServices 17.5.1 17.5.1.0
AdobeBIBUtils.framework AdobeBIBUtils 4.0.0 79.27b150cfb6.
boost_threads.framework boost_threads 23.0.0.0
CloudAILib.framework CloudAILib 27.1.0.170
SPBasic.framework SPBasic 27.1.0.170
AdobeCoolType.framework AdobeCoolType 8.3.0 79.27b150cfb6.
boost_regex.framework boost_regex 23.0.0.0
dvamediatypes.framework dvamediatypes 23.0.0.0
AdbePM.framework AdbePM 1
boost_date_time.framework boost_date_time 23.0.0.0
dynamic-torqnative.framework Torq Native local
AdobeMPS.framework AdobeMPS 9.0.0.52792 79.fb3b9dfa
dvaui.framework dvaui 23.0.0.0
MacMemory.framework MacMemory 27.1.0.170
AILib.framework AILib 27.1.0.170
ICUData.framework ICUData 14.0.04ee3a5
dvamarshal.framework dvamarshal 23.0.0.0
aifm.framework aifm 27.1.0.170
Unified Extensibility Platform uxp-7.1.0-11-16f02e5
UPIC 2.6.0

Required plugins:

Accented Edges 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Adaptive Wide Angle 24.6.0, © 2014-2023 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin”
Angled Strokes 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Average 24.6 © 1993-2023 Adobe. All rights reserved. - from the file “Average.plugin”
Bas Relief 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
BMP 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Camera Raw 15.4.1 (1510), Copyright © 2023 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
Camera Raw Filter 15.4.1 (1510), Copyright © 2023 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
Chalk & Charcoal 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Charcoal 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Chrome 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Cineon 24.6 © 2002-2023 Adobe. All rights reserved. - from the file “Cineon.plugin”
Clouds 24.6 © 1993-2023 Adobe. All rights reserved. - from the file “Clouds.plugin”
Color Halftone 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Colored Pencil 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Conté Crayon 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Craquelure 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Crop and Straighten Photos 24.6 © 2003-2023 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin”
Crop and Straighten Photos Filter 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Crosshatch 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Crystallize 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Cutout 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Dark Strokes 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
De-Interlace 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Dicom 24.6 © 2003-2023 Adobe. All rights reserved. - from the file “dicom.plugin”
Difference Clouds 24.6 © 1993-2023 Adobe. All rights reserved. - from the file “Clouds.plugin”
Diffuse Glow 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Displace 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Dry Brush 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Entropy 24.6 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
Export Color Lookup Tables 24.6 © 2012-2023 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
Extrude 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
FastCore Routines 24.6 © 1990-2023 Adobe. All rights reserved. - from the file “FastCore.plugin”
Fibers 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Film Grain 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Filter Gallery 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Fresco 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Glass 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Glowing Edges 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Grain 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Graphic Pen 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Halftone Pattern 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Halide Bottlenecks 24.6 © 2023 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin”
HDRMergeUI 24.6, Copyright © 2002-2023 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin”
HSB/HSL 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
IFF Format 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Ink Outlines 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
JPEG 2000 24.6 © 2001-2023 Adobe. All rights reserved. - from the file “JPEG2000.plugin”
Kurtosis 24.6 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
Lens Blur 24.6.0, © 2002-2023 Adobe. All rights reserved. - from the file “Lens Blur.plugin”
Lens Correction 24.6.0, © 2002-2023 Adobe. All rights reserved. - from the file “Lens Correct.plugin”
Lens Flare 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Liquify 24.6.0, © 2001-2023 Adobe. All rights reserved. - from the file “Liquify.plugin”
Matlab Operation 24.6 © 1993-2023 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
Maximum 24.6 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
Mean 24.6 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
Measurement Core 24.6 © 1993-2023 Adobe. All rights reserved. - from the file “MeasurementCore.plugin”
Median 24.6 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
Mezzotint 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Minimum 24.6 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
MMXCore Routines 24.6 © 1990-2023 Adobe. All rights reserved. - from the file “MMXCore.plugin”
Mosaic Tiles 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Multiprocessor Support 24.6 © 1990-2023 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin”
Neon Glow 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Note Paper 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
NTSC Colors 24.6 © 1993-2023 Adobe. All rights reserved. - from the file “NTSC Colors.plugin”
Ocean Ripple 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
OpenEXR 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Paint Daubs 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Palette Knife 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Patchwork 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Paths to Illustrator 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
PCX 24.6 © 1989-2023 Adobe. All rights reserved. - from the file “PCX.plugin”
Photocopy 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Picture Package Filter 24.6 © 1993-2023 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
Pinch 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Pixar 24.6 © 1989-2023 Adobe. All rights reserved. - from the file “Pixar.plugin”
Plaster 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Plastic Wrap 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Pointillize 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Polar Coordinates 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Portable Bit Map 24.6 © 1989-2023 Adobe. All rights reserved. - from the file “PBM.plugin”
Poster Edges 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Radial Blur 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Radiance 24.6 © 2003-2023 Adobe. All rights reserved. - from the file “Radiance.plugin”
Range 24.6 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
Render Color Lookup Grid 24.6 © 2012-2023 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
Reticulation 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Ripple 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Rough Pastels 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Save for Web 24.6.0, © 1999-2023 Adobe. All rights reserved. - from the file “Save for Web.plugin”
ScriptingSupport 24.6, © 2002-2023 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin”
Shear 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Skewness 24.6 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
Smart Blur 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Smudge Stick 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Solarize 24.6 © 1993-2023 Adobe. All rights reserved. - from the file “Solarize.plugin”
SP Substance Suite 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialSuite.plugin”
Spatter 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Spherize 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Sponge 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Sprayed Strokes 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Stained Glass 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Stamp 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Standard Deviation 24.6 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
Substance 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialFilter.plugin”
Sumi-e 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Summation 24.6 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
Targa 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Texturizer 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Tiles 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Torn Edges 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Twirl 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Underpainting 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Vanishing Point 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “VanishingPoint.plugin”
Variance 24.6 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin”
Water Paper 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Watercolor 24.6.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Wave 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Wind 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Wireless Bitmap 24.6 © 1989-2023 Adobe. All rights reserved. - from the file “WBMP.plugin”
ZigZag 24.6.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

Optional and third party plugins: NONE

Duplicate and Disabled plugins: NONE

Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 6.7.0.42 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-6.7.0/"
CDO: 1.141.0
CmdN: 1.18.8
CDP: 1.165.0
Projects: 1.7.0
Loaded at: 111 ms - launch time impact: 90 ms
ccx-timeline (Prepared) 3.1.10.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 27.3.1.0 - from the file "Required Folder"
Loaded at: 2431 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 24.10.0.0 - from the file "Required Folder"
CC Libraries Panel (Prepared) 3.24.22.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_24_22/"
CAPTURE: 2.0.41 STOCK: 4.0.2
Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder"
Loaded at: 112 ms - launch time impact: 0 ms
Share Panel (Loaded) 1.0.6.0 - from the file "Required Folder"
Loaded at: 113 ms - launch time impact: 0 ms
Content Credentials (Loaded) 0.37.3.0 - from the file "Required Folder"
Loaded at: 2127 ms - launch time impact: 0 ms
Substance 3D (Loaded) 0.1.6.0 - from the file "Required Folder"
Loaded at: 2431 ms - launch time impact: 0 ms
Photoshop Adjustments Panel (Loaded) 1.27.5.0 - from the file "Required Folder"
Loaded at: 2431 ms - launch time impact: 0 ms
Photoshop UXP Export-As (Prepared) 5.8.23.0 - from the file "Required Folder"
Photoshop Facepile (Loaded) 1.2.1.0 - from the file "Required Folder"
Loaded at: 2452 ms - launch time impact: 0 ms
Photoshop In App Messaging (Loaded) 4.0.3.0 - from the file "Required Folder"
Loaded at: 2453 ms - launch time impact: 0 ms
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 2128 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 2128 ms - launch time impact: 0 ms
Discover Panel (Loaded) 3.6.0.51 - from the file "Required Folder"
Loaded at: 2457 ms - launch time impact: 10 ms
Neural Filters (Registered) 1.15.0.95 - from the file "Required Folder"
Scan time: 0 ms - entries: 42

Installed TWAIN devices: NONE
================

Files follow.

Cheers,
Peter.

Report · Aug 03, 2023

Hi Mark,

I've sent the example files by replying to the mail. I hope you got them in good order?

Cheers,
Peter.

Report · Aug 08, 2023

@Radiant_smarts157F ,

Hi Peter, that did not work; can you use the built-in email service for the support community site to send along?

Thanks!

Report · Aug 08, 2023

Do you mean the 'reply' on the community weg page (the one I'm using right now). That doesn't work because oddly enough it doesn't accept PSD files...

Report · Aug 08, 2023

OK, I sent the files to your work email. If that works, I can send the movie as well. Just let me know.

Cheers,

Peter.

Report · Aug 08, 2023

@Radiant_smarts157F , our corporate mail caught the zip, so I will be able to retrieve it in 15 minutes. Getting there....

Report · Aug 10, 2023

@Peter Chater

We got the problem to replicate here, so we can work on fixing it; thanks for your help!

Report · Aug 28, 2023

Hi @Radiant_smarts157F

We made a fix for the “document turning gray” issue and it’s in today’s beta build. If you have an opportunity to try it out, please let us know if it’s fixed for you. Note that this fix did not make the deadline for the upcoming release, so it will be in the release after that, in the October timeframe. Thank you.

Report · Oct 25, 2023

Hi all,

We are happy to announce the release of Photoshop version 25.1, which incorporates the resolution for this particular problem. To see the list of all fixed issues, click here

To update Photoshop to 25.1, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

Let us know if the update resolves the problem for those affected, and share your feedback.

Thanks,

Mohit

P: Document window turns grey/black Photoshop 23.0.2 with Mac OS Monterrey

3 Correct answers

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