P: Error messages with Photoshop 23.0: "Fail to call postmessage as webview is not initialized yet".

[Verto]

Since I installed Photoshop version 23.0 I have a problem: Whenever I start the program; whenever I open a file; or whenever I switch from one file to another, from among the open files, I get several popup messages, all with the same message.

"Fail to call postmessage as webview is not initialized yet".

I don't know why this happens, but with Photoshop 22 it didn't happen.

Can anyone help me to solve this problem? It's annoying to have to close the three or four popup windows every time they appear.

[maxo18314639]

System popup: Fail to call PostMessage as webview is not initialized yet.

Windows 10 and the last Adobe update LR/PS is done.

Please help me.

Best regards

Max

[J453]

What happens if you launch Photoshop by itself without Lightroom in the mix? Does it launch OK?

[kerrynb72680416]

Yes I am also getting the same message.

[maxo18314639]

I have the same problem.

[SAIDALAVI5FB5]

I am also getting the same message.

[maxo18314639]

Nobody has any idea helping us?

[Verto]

The messages are really annoying.

They appear when opening PS, when opening or closing any file, when switching views between different open files, and when applying some filters or third party plugins.

When it happens, several popup messages appear at the same time, all the same, with the same message. And you have to close them one by one, with the consequent loss of time and attention at work.

I had to go back to the previous version of Photoshop, because it is not possible to work like this.

I suppose that all of us affected by this problem would be very grateful for some help from Adobe to solve this problem.

We look forward to a prompt solution.

Thank you.

[maxo18314639]

Thank you, your information was very helpfull.

Best Regard

Max

[Mohit Goyal]

Hi @Verto 

We're sorry for the random error message you're seeing in Photoshop? Could you please let us know the exact operating system you're on now? Have you seen this issue before with the prior versions of Photoshop?

Thanks,

Mohit

[Mohit Goyal]

Hi all,

We have logged this issue as a bug and investigating the fix.

[kerrynb72680416]

thank you

[Verto]

Hello, Mohit Goyal.

First, thank you for your interest in helping. In answer to your question, it has never happened to me before with any previous version of Photoshop, and I have been using this software for years. I use Windows 10 Pro 64 Bits, with Intel Core i7 3.40GHz Skylake processor, 64.0GB Dual-Channel ram memory at 1063MHz, MSI H170A PC MATE motherboard, and 8192MB ATI Radeon RX 480 Graphics video card.

I hope this data can help to solve the problem, and I remain waiting for your response.

Thank you very much.

[The-Togfather]

Hello. I have never seen this error before, until the latest upgrade. I am on Windows 10.

[Himanshu Katariya]

Hi @Verto 

We're sorry for the random error message you're seeing in Photoshop. Could you please let us know if you see folder structure(C:\Program Files\Common Files\Adobe\Microsoft\EdgeWebView\msedgewebview2.exe) on your windows system? 

Thanks,

Himanshu

[Verto]

Hi @Himanshu

Yes, I can indeed see the directory and executable file you have indicated, should I do anything about it?

Thanks and best regards

[The-Togfather]

Hello,

Yes, I havbe that file too, but MS Edge has been uninstalled from my computer, as I use Google Chrome.

Best wishes

Tog 🙂

[Peekiboo]

I don't see a Microsoft folder under Common Files, Adobe

[asanand]

Hi @Verto and all
Thanks for reporting this issue. We are investigating it to find root cause and fix. Meanwhile could you please try adding CommentsPanel 0 in file %appdata%\Adobe\Adobe Photoshop 2022\Adobe Photoshop 2022 Settings\PSUserConfig.txt and restart Ps to see if this issue is resolved. By doing this comment panel will be disabled but it should help in resolving this error message.

Thanks,

Ashish

[The-Togfather]

Hello @asanand . As you can see from the attached screenshot, I do ont have PSUserconfig.txt in that folder.

Best wishes

Tog

[asanand]

Hi @The-Togfather  could you please try creating this text .txt file manually? 

Thanks,

Ashish

[Verto]

Hi, @asanand 

First, I would like to thank you for your help.

I have been looking for the directory and the file that you indicate, but I could not find it. However, guided a little by your indications, I have accessed the Windows directory:

C:\Users\(my user folder)\AppData\Roaming\Adobe\Adobe Photoshop 2022\Adobe Photoshop 2022 Settings\

In this directory I created a new text file with the name:

PSUserConfig.txt

Inside the file, I have inserted a line with the text:

CommentsPanel 0

Finally, I saved the file, and after closing it I restarted Photoshop. The result was positive. Now the error messages are no longer displayed.

I hope I did it right, and that other users will find this momentary solution useful, while Adobe releases an update to correct the error.

Thank you again for your help and I remain at your disposal, in case you wish to make any comments.

Best regards

[asanand]

Great news @Verto . Thanks for helping and confirming the behavior. Team is investigating original issue and will share update soon.

Thanks,

Ashish

[Verto]

@asanand,  thank you for your help and interest in solving the problem.

Best regards

[Himanshu Katariya]

Hi @Verto and all,

Please can you try following steps

1. Uninstall Phototshop 23.0
2. Delete the folder 'C:\Program Files\Common Files\Adobe\Microsoft\EdgeWebView' if the folder remains
3. Install Photoshop 23.0 again via Creative Cloud desktop app
4. Verify folder 'C:\Program Files\Common Files\Adobe\Microsoft\EdgeWebView' gets created

Let us know if this fixes the issue. If this does not help then we would suggest to go with the workaround mentioned earlier i.e. adding text CommentsPanel 0 in PSUserConfig.txt

Thanks,

Himanshu

[Harvinsong]

Thank you
I did the steps, twice and it worked for me