P: Error messages with Photoshop 23.0: "Fail to call postmessage as webview is not initialized yet".

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Explorer ,
Nov 01, 2021 Nov 01, 2021

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Since I installed Photoshop version 23.0 I have a problem: Whenever I start the program; whenever I open a file; or whenever I switch from one file to another, from among the open files, I get several popup messages, all with the same message.

 

"Fail to call postmessage as webview is not initialized yet".

screenshot_118.jpg

 

I don't know why this happens, but with Photoshop 22 it didn't happen.

 

Can anyone help me to solve this problem? It's annoying to have to close the three or four popup windows every time they appear.

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Explorer , Nov 05, 2021 Nov 05, 2021
Hi, @asanand  First, I would like to thank you for your help. I have been looking for the directory and the file that you indicate, but I could not find it. However, guided a little by your indications, I have accessed the Windows directory: C:\Users\(my user folder)\AppData\Roaming\Adobe\Adobe Photoshop 2022\Adobe Photoshop 2022 Settings\ In this directory I created a new text file with the name: PSUserConfig.txt Inside the file, I have inserted a line with the text: CommentsPanel 0 Finally, I ...

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New Here ,
Nov 01, 2021 Nov 01, 2021

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System popup: Fail to call PostMessage as webview is not initialized yet.

Windows 10 and the last Adobe update LR/PS is done.

 

Please help me.

 

Best regards

Max

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Adobe Employee ,
Nov 01, 2021 Nov 01, 2021

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What happens if you launch Photoshop by itself without Lightroom in the mix? Does it launch OK?


Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Nov 01, 2021 Nov 01, 2021

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Yes I am also getting the same message.

 

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New Here ,
Nov 02, 2021 Nov 02, 2021

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I have the same problem.

 

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New Here ,
Nov 02, 2021 Nov 02, 2021

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I am also getting the same message.

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New Here ,
Nov 02, 2021 Nov 02, 2021

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Nobody has any idea helping us?

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Explorer ,
Nov 02, 2021 Nov 02, 2021

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The messages are really annoying.

 

They appear when opening PS, when opening or closing any file, when switching views between different open files, and when applying some filters or third party plugins.

 

When it happens, several popup messages appear at the same time, all the same, with the same message. And you have to close them one by one, with the consequent loss of time and attention at work.

 

I had to go back to the previous version of Photoshop, because it is not possible to work like this.

 

I suppose that all of us affected by this problem would be very grateful for some help from Adobe to solve this problem.

 

We look forward to a prompt solution.

 

Thank you.

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New Here ,
Nov 02, 2021 Nov 02, 2021

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Thank you, your information was very helpfull.

 

Best Regard

Max

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Adobe Employee ,
Nov 02, 2021 Nov 02, 2021

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Hi @Verto 

 

We're sorry for the random error message you're seeing in Photoshop? Could you please let us know the exact operating system you're on now? Have you seen this issue before with the prior versions of Photoshop?

 

Thanks,

Mohit

 

 

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Adobe Employee ,
Nov 02, 2021 Nov 02, 2021

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Hi all,

 

We have logged this issue as a bug and investigating the fix.

Bug Acknowledged

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New Here ,
Nov 02, 2021 Nov 02, 2021

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thank you

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Explorer ,
Nov 02, 2021 Nov 02, 2021

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Hello, Mohit Goyal.

 

First, thank you for your interest in helping. In answer to your question, it has never happened to me before with any previous version of Photoshop, and I have been using this software for years. I use Windows 10 Pro 64 Bits, with Intel Core i7 3.40GHz Skylake processor, 64.0GB Dual-Channel ram memory at 1063MHz, MSI H170A PC MATE motherboard, and 8192MB ATI Radeon RX 480 Graphics video card.

 

I hope this data can help to solve the problem, and I remain waiting for your response.


Thank you very much.

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Community Beginner ,
Nov 03, 2021 Nov 03, 2021

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Hello. I have never seen this error before, until the latest upgrade. I am on Windows 10.

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Adobe Employee ,
Nov 03, 2021 Nov 03, 2021

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Hi @Verto 

 

We're sorry for the random error message you're seeing in Photoshop. Could you please let us know if you see folder structure(C:\Program Files\Common Files\Adobe\Microsoft\EdgeWebView\msedgewebview2.exe) on your windows system? 

 

Thanks,

Himanshu

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Explorer ,
Nov 03, 2021 Nov 03, 2021

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Hi @Himanshu

Yes, I can indeed see the directory and executable file you have indicated, should I do anything about it?

screenshot_119.jpg

 

Thanks and best regards

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Community Beginner ,
Nov 03, 2021 Nov 03, 2021

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Hello,

 

Yes, I havbe that file too, but MS Edge has been uninstalled from my computer, as I use Google Chrome.

Best wishes

 

Tog 🙂

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New Here ,
Nov 04, 2021 Nov 04, 2021

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I don't see a Microsoft folder under Common Files, Adobe

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Adobe Employee ,
Nov 04, 2021 Nov 04, 2021

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Hi @Verto and all
Thanks for reporting this issue. We are investigating it to find root cause and fix. Meanwhile could you please try adding CommentsPanel 0 in file %appdata%\Adobe\Adobe Photoshop 2022\Adobe Photoshop 2022 Settings\PSUserConfig.txt and restart Ps to see if this issue is resolved. By doing this comment panel will be disabled but it should help in resolving this error message.

Thanks,

Ashish

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Community Beginner ,
Nov 05, 2021 Nov 05, 2021

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Hello @asanand . As you can see from the attached screenshot, I do ont have PSUserconfig.txt in that folder.

 

Best wishes

 

Tog

screenshot.jpg

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Adobe Employee ,
Nov 05, 2021 Nov 05, 2021

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Hi @The-Togfather  could you please try creating this text .txt file manually? 

Thanks,

Ashish

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Explorer ,
Nov 05, 2021 Nov 05, 2021

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Hi, @asanand 

 

First, I would like to thank you for your help.

 

I have been looking for the directory and the file that you indicate, but I could not find it. However, guided a little by your indications, I have accessed the Windows directory:

 

C:\Users\(my user folder)\AppData\Roaming\Adobe\Adobe Photoshop 2022\Adobe Photoshop 2022 Settings\

 

In this directory I created a new text file with the name:

 

PSUserConfig.txt

 

Inside the file, I have inserted a line with the text:

 

CommentsPanel 0

 

Finally, I saved the file, and after closing it I restarted Photoshop. The result was positive. Now the error messages are no longer displayed.

I hope I did it right, and that other users will find this momentary solution useful, while Adobe releases an update to correct the error.

 

Thank you again for your help and I remain at your disposal, in case you wish to make any comments.

 

Best regards

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Adobe Employee ,
Nov 05, 2021 Nov 05, 2021

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Great news @Verto . Thanks for helping and confirming the behavior. Team is investigating original issue and will share update soon.

 

Thanks,

Ashish

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Explorer ,
Nov 05, 2021 Nov 05, 2021

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@asanand,  thank you for your help and interest in solving the problem.

Best regards

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Adobe Employee ,
Nov 08, 2021 Nov 08, 2021

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Hi @Verto and all,

 

Please can you try following steps

  1. Uninstall Phototshop 23.0
  2. Delete the folder 'C:\Program Files\Common Files\Adobe\Microsoft\EdgeWebView' if the folder remains
  3. Install Photoshop 23.0 again via Creative Cloud desktop app
  4. Verify folder 'C:\Program Files\Common Files\Adobe\Microsoft\EdgeWebView' gets created

Let us know if this fixes the issue. If this does not help then we would suggest to go with the workaround mentioned earlier i.e. adding text CommentsPanel 0 in PSUserConfig.txt

 

Thanks,

Himanshu

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New Here ,
Nov 08, 2021 Nov 08, 2021

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Thank you
I did the steps, twice and it worked for me

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