P: Error: To complete serialization, please quit and restart Photoshop

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Community Beginner ,
Nov 01, 2015 Nov 01, 2015

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I keep getting this error when I start PS CC 2015:
To complete serialization, please quit and restart Photoshop.

It just keeps putting up this error, and then closing the app. Any ideas??

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macOS , Windows

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correct answers 1 Correct answer

Adobe Employee , Nov 12, 2015 Nov 12, 2015
Fixed.

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Adobe Employee ,
Nov 01, 2015 Nov 01, 2015

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What OS/version are you running on?

Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Nov 01, 2015 Nov 01, 2015

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osx 10.11 photoshop cc 2015 latest update, although it started before I updated this morning. I thought the update might solve the issue!

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Adobe Employee ,
Nov 01, 2015 Nov 01, 2015

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That's a really strange error.

My best guess is a permissions issue or an internet connectivity issue.

First, have you tried signing out and back in from the Creative Cloud app? http://helpx.adobe.com/creative-cloud...

If sign-in/sign-out works normally, do this quick test: if you create a new Admin user account and run Photoshop from the new user account does the problem goes away?: http://blogs.adobe.com/crawlspace/201...

Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Nov 01, 2015 Nov 01, 2015

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I've tried to sign in and out, that didnt work. I'll try as another user. 🙂

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Community Beginner ,
Nov 01, 2015 Nov 01, 2015

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that didn't work either!

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Adobe Employee ,
Nov 01, 2015 Nov 01, 2015

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When you say sign-in/sign-out didn't work, do you mean it didn't solve the problem or sign-in/sign-out operation failed?

Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Nov 01, 2015 Nov 01, 2015

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sorry, the sign in and out didn't work either. It allowed me to sign in and out, but not clear the fault.

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Adobe Employee ,
Nov 01, 2015 Nov 01, 2015

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OK. I put in a request for an agent to contact you to help troubleshoot.

Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Nov 01, 2015 Nov 01, 2015

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Hey, thanks very much Jeffrey, that's awesome!

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New Here ,
Nov 01, 2015 Nov 01, 2015

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hi Guys
Im having the same problem, has there been a fix yet?

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LEGEND ,
Nov 01, 2015 Nov 01, 2015

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Same here. It's onlly just started.

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New Here ,
Nov 01, 2015 Nov 01, 2015

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yea, mine just started a few hours ago

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Community Beginner ,
Nov 01, 2015 Nov 01, 2015

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Yup - same here started today too - think it's a CC error as I haven't done anything to the OS or other apps to warrant it being user error.

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Community Beginner ,
Nov 01, 2015 Nov 01, 2015

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It is also affecting PS CC2014

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Community Beginner ,
Nov 01, 2015 Nov 01, 2015

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Seems to work OK on my other Mac - reinstalling PS...

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Community Beginner ,
Nov 01, 2015 Nov 01, 2015

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Deleting and Reinstalling PS did not work

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Community Beginner ,
Nov 01, 2015 Nov 01, 2015

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Using the Remove CC Desktop App and reinstalling it did not work either...

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Community Beginner ,
Nov 01, 2015 Nov 01, 2015

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This is VERY annoying I need to work on PS on my main Mac - Greg did you get a working solution from support?

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Adobe Employee ,
Nov 01, 2015 Nov 01, 2015

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Very strange. There's a handful of people hitting this today. I suspect it has something to do with daylight savings time.

Under Date & Time, do you have "Set date and time automatically" enabled? What about the set location option under Time Zone?

Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Nov 01, 2015 Nov 01, 2015

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I left it to reinstall over night, and just got up to find another error. This time it said the install failed because the Adobe servers could not be reached.

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Community Beginner ,
Nov 01, 2015 Nov 01, 2015

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I've just been into the Date and Time prefs and the "set date and time automatically" option was ticked, but the time being used was set to Apple Americas/US.
I've tried changing that to the Apple Europe option, and will see what happens next.

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Community Beginner ,
Nov 01, 2015 Nov 01, 2015

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Is this affecting people in the UK only?

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New Here ,
Nov 02, 2015 Nov 02, 2015

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iv just changed the time prefs to auto and the error has gone for now

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Community Beginner ,
Nov 02, 2015 Nov 02, 2015

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It's working now!!

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Community Beginner ,
Nov 02, 2015 Nov 02, 2015

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I changed the time to Apple Europe and restarted the installation, which work. The install completed and photoshop opened with no error. I closed the app and opened it again, and got that same error as before.
This is ridiculous, I can't get any work done!!

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