P: Error: To complete serialization, please quit and restart Photoshop

[lebowski74]

I keep getting this error when I start PS CC 2015:
To complete serialization, please quit and restart Photoshop.

It just keeps putting up this error, and then closing the app. Any ideas??

[lebowski74]

But now it's working if I don't set the time to update automatically.

[Ben King L&F]

I'll check mine tonight but yes I'm in the UK.

[Ben King L&F]

Ok I can confirm that turning off the "set date and time automatically" allows Photoshop to load.

This however is far from ideal as I want set date and time to be set automatically!!!

Jeffrey can you pass these findings onto the relevant people and ask for a solution that doesn't limit our systems to work-arounds.

[J453]

It may be UK localized. Our eng team is investigating.

One thought, looking at the issue, is that restoring Photoshop's prefs may correct the issue. Has anyone tried restoring PS's prefs? http://blogs.adobe.com/crawlspace/201...

[lebowski74]

I've not tried that.
might give it a go later. Right now I just need it working!

[lebowski74]

Right, I'm not sure what, if anything, Adobe has done, but PS CC 2015 now works on my imac with no problems. I've set the time back to auto update, and its still working.

[Ben King L&F]

Yep I can confirm that on my systems too. All back to normal.

[J453]

I believe we have a fix for this issue that will go out in the next update. We weren't able to reproduce the error on our end. Would one of you be willing to join our prerelease and sign a confidentiality waiver to try out a build?

[Ben King L&F]

I used to be on the beta testers and prerelease program up til CS6 you add me back to the program not sure if my login still works.

[J453]

Will do. It will be sometime on Monday (need to have the PR coordinator add you)

[J453]

If you guys can also do one more favor, could you please use log collector tool to collect the logs: https://helpx.adobe.com/creative-clou...

You can email them to me jtranber at adobe dot com. (change the extension to something other than zip so the Adobe spam filter doesn't eat them, or use CC or dropbox and send me a link to the file)

[Ben King L&F]

No problem Jeff - did we perhaps meet at the CS5.5 prerelease Adobe Community Leaders event Jan 2010 in San Jose? I was the only Englishman there so may have stood out a bit :P. By any chance do you know Kevin Monahan and Haruko Kawana? Although they are both on the Video apps side.

[FeedbackCommunityMember]

Hi Folks,

I'm still experiencing this issue and it's very annoying. Can anyone shed a light on a solution? I tried the "disable automatic clock setting" trick but it didn't work for me. FYI, I'm not in the UK.

[Ben King L&F]

Alex - mine was fixed without me doing anything - however I had removed and then clean reinstalled both the CC Desktop App and PS but nothing was working. Including removing Prefs.

After Greg's post I tried turning off the automatic clock setting and it worked.

Since 5 days ago it's working with that turned back on although I did get a funny message which I presume is to do with the startup box which wants to connect to Adobe to show the latest news.

[J453]

Fixed.