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P: Export As... does not export as expected however Save for Web (Legacy) does work as expected

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LEGEND ,
Oct 21, 2020 Oct 21, 2020

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PhotoShop Mac 21.2.3

Macbok Pro Mid 2015 Catalina 10.15.7

 

 
 
ScreenShot20201021at11.13.51AM-a262ba2c-f817-4d60-b7f6-919f5587a844-1282381420.jpgScreenShot20201021at11.13.51AM-a262ba2c-f817-4d60-b7f6-919f5587a844-1282381420.jpg

This is what the layout looks like. The images are smart objects. The .psb files have multiple layers and the top layer is the desired image for the composite image. This is what the layers panel in the psb looks like:

 

ScreenShot20201021at11.17.59AM-2df05ded-37de-4e6e-b7df-2ad2a7510efa-993572040.pngScreenShot20201021at11.17.59AM-2df05ded-37de-4e6e-b7df-2ad2a7510efa-993572040.png
 
This is what the Export as... exports
 
ScreenShot20201021at11.19.51AM-2c984471-d83d-48bd-a61f-4b54d5aa2234-103306094.pngScreenShot20201021at11.19.51AM-2c984471-d83d-48bd-a61f-4b54d5aa2234-103306094.png
 
 
This is what the Legacy export exports
 
ScreenShot20201021at11.21.15AM-e136445a-970d-48aa-bf83-51e3001b81b6-752203455.pngScreenShot20201021at11.21.15AM-e136445a-970d-48aa-bf83-51e3001b81b6-752203455.png
Bug Investigating
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correct answers 1 Correct answer

Adobe Employee , Oct 26, 2020 Oct 26, 2020
Thanks. I've asked engineering to take a look!

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Adobe Employee ,
Oct 25, 2020 Oct 25, 2020

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How big is your file? Can you scale it down and post it to CC files or Dropbox so we can use it to troubleshoot?


Senior Product Manager - Customer Advocacy - Digital Imaging

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LEGEND ,
Oct 26, 2020 Oct 26, 2020

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Adobe Employee ,
Oct 26, 2020 Oct 26, 2020

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Thanks. I've asked engineering to take a look!


Senior Product Manager - Customer Advocacy - Digital Imaging

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