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P: GPU issues on macOS/MacBook Pro 15" (image turns black switching tabs)

LEGEND ,
Sep 24, 2020 Sep 24, 2020

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Hello,

 

a Photoshop forum user suggested me to post here my issues with Photoshop and a MacBook Pro 15" GPU. So here I am! I don't know if it is better to report here the same text, so to start I invite you to take a look to the original post here.

 

I really hope in a fast and official feedback.

 

Thanks.

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LEGEND ,
Oct 06, 2020 Oct 06, 2020

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To be clear - you are able to reproduce without at all using Nik collection? I'm asking because I do see reports on their forums of the same issue. https://feedback.dxo.com/t/black-image-upon-opening-or-sending-to-nik-from-photolab/12427

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LEGEND ,
Oct 06, 2020 Oct 06, 2020

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*Sympa if I remember well, the issue was present also after that I saved all PSD files, working only on Photoshop. But to be sure to 110% I would like to do another test.

As Nik Collection plugins are very known it could be appreciate if you can talk together about that. Is it a thing that you usually do or not?

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LEGEND ,
Oct 06, 2020 Oct 06, 2020

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*Sympa in the meanwhile I shared this thread with the DxO support. If confirmed that the issue could be really related to that plugins, I'd like to you can talk together about it.

 

They are really a lot of months that I'm trying for a fix to the issue. I'm literally exhausted. Never dreamed to pay to have all these issue with some professional apps.

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LEGEND ,
Oct 14, 2020 Oct 14, 2020

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*cloudres We will be reaching out to DXO/Nik to resolve their bug. Appreciate your understanding and really value your feedback. Thank you. 

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LEGEND ,
Oct 14, 2020 Oct 14, 2020

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*cloudres One more request. Can you go to Photoshop -> Preferences -> Performance -> Use Graphics Processor OFF

 

Then restart photoshop. Then use your usual workflow. Please let us know if the black canvas screen still reproduces. 

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LEGEND ,
Oct 15, 2020 Oct 15, 2020

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Dear *Sympa

 

I'll try one more time with disabling the graphics processor by Photoshop preferences and I'll let you know.

 

In the meanwhile DXO answered me in that way:

The code that was used to write Nik Collection 1, 2 and 3 by DxO is directly inherited from the very first version published by the company Nik Software 25 years ago now. This code is old and extremely difficult to modify or simplify. The bugs already known in the original version therefore also exist in the current version and we cannot correct them because of what I have just explained to you. Our teams of developers are currently working on the complete rewriting of the program in a modern language (code) that they will master and can easily correct later. The culmination of this work will come with version 4 of Nik Collection scheduled for next year around June 2021.

Honestly I'm not sure that what they said is true, because if that problems was already there, I should have that issues with Nik Collection ver. 2, but they occurred only with the last one, the third version (together with last version of Photoshop).

 

I hope that you can be more lucky than me contacting them to fix the issue. But first let me thanks for your time. I'm appreciating it! 

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LEGEND ,
Oct 15, 2020 Oct 15, 2020

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Thanks for sticking with it and letting us know of their response. We did not have luck in getting one from them. Apologies again that you are having this experience and I hope DXO is able to resolve the bug for you. 

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