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13

P: Gpu stops being used after opening many files

Participant ,
Nov 12, 2021 Nov 12, 2021

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Windows 10 

For better understanding i've added a video, also the import time is very slow.

 

https://youtu.be/Y9c96ylYE4I

Bug Fixed
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correct answers 1 Pinned Reply

Adobe Employee , May 23, 2023 May 23, 2023

Hi all,

 

We're happy to announce the release of Photoshop 24.5. This update includes the fix for this issue. To see the list of all fixed issues, click here

 

To update Photoshop to 24.5, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

 

Let us know if the update resolves the problem for those affected, and share your feedback.

 

Thanks,

Mohit

Status Fixed

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104 Comments
Adobe Employee ,
Nov 29, 2021 Nov 29, 2021

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Thank you for the response, I understand what you mean by "Pre-Opening" files. Do you sue Adobe Bridge or an explorer type file view? If not, why not?

 

Are these Photographic edits only?


If so, then one could save more time and apply edits to all files more easily, at once, in something like Lightroom Classic

 

* Not saying right or wrong here. Obviously you are welcome to work as you like in Photoshop, and as you point out, the technology stack over time can have welcome/unwelcome effect on our workflows. 

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Participant ,
Nov 29, 2021 Nov 29, 2021

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I never need it bridge. Lightroom doesn't have healing and other retouch options. I edit first in lr for color and basic stuff, then ps. Like in fashion portrait, if i decide some colors that i can do only in ps i can easy apply those colors to multiple images and after that to retouch on what i need on each image.

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Participant ,
Nov 29, 2021 Nov 29, 2021

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I just drag and drop the files. Way more easy. 

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Adobe Employee ,
Nov 29, 2021 Nov 29, 2021

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Just want to point out that Lightroom has had Heal and Clone for several years.

Lightroom/Camera Raw are one in the same. 

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Participant ,
Nov 29, 2021 Nov 29, 2021

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I know but it's horrible since it has it so i'm forced to go on ps and lr man that program is slow and i don't think it was ever fast. I can do 3 images on ps if not more and one on lr.

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Adobe Employee ,
Nov 29, 2021 Nov 29, 2021

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Thank you for your answers, I appreciate taking the time to answer, I will bring your feedback to our team.


I mention Bridge because it goes back to your comment...
" Because open on files edit close it and open another one when you have like 100 files to edit, the time it will be more than triple."

 

I believe it is an undervalued tool that addresses many creative tasks. For example, when I create projects that have 32-100+ pages of art, I value system memory / efficiency over opening multiple files ( beyond 5 or 6.) I just click on the Bridge thumbnail to open file. In addtioion, to looking at color corrrections or color themes in totality over 10,20... 60 pages at a time. 

It is a tradeoff on what it takes to get the job done. 

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Participant ,
Nov 29, 2021 Nov 29, 2021

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I know but i never use it for what is intended to be used it. I look on lr if anything is good, export then import in ps and go from ther, I don't need it. I use lr for basic stuff and ps for retouching. Cloning gradients and so on, also ps on texture is not that great which gives me a pain to edit textures and if a image has noise also a big problem. I did use it when lr didn't had panorama and hdr but afer a while i use it ps directly and then lr had those options too. 

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Explorer ,
Nov 29, 2021 Nov 29, 2021

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I will create a video screenshot with voice naration what am i doing and when the bugs are encountering. But until then, the latest version of Photoshop downgraded number of images loaded at once at 20. After that number, no matter the size of the images, no matter do file format of the images, starts to get chopy and, for example polygonal laso, or free tranform lines stay freezed even though the cursor is not on that posiotion any more. The interesting thing is that, even though i load more then 50 images for example, when enter the liquify windows, over there everything is smooth. but when i return to photoshop image widnows, it continues to be chopy during zooms
When i manage to create a video about it, i will exaplain why i also need to upload up to 100 images and why there is no other way to edit them, or maybe there is but it is more complicated. Also, I didnt have those issues with the photshop 2020 with the same hardware.

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Participant ,
Dec 13, 2021 Dec 13, 2021

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Any news?

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Engaged ,
Jan 11, 2022 Jan 11, 2022

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Same problem here, both draging more than 25 files into photoshop as per video in first post, also "edit in photoshop" from lightroom contextual menu causes the issue. Seems to be related to quantity of files opened rather the amount of memory used as issue is present with both 25 2.5MB jpegs and 25 45MB Tiff files. Task manager says 4.3Gb/8.0GB GPU memory used.

 

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Number of Launches: 17
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System architecture: AMD CPU Family:15, Model:1, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
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SAM SDK Version: 2.0.0-main.950
ACP.local Status:
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Wintab Digitizer Services
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Windows remote desktop: 0
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# Photoshop Version: Adobe Photoshop 23.1.0 20211208.r.143 83e47c5 x64
C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe -baseTimeMS=5478393 -comment=Photoshop Version: Adobe Photoshop 23.1.0 20211208.r.143 83e47c5 x64

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{280 ms}
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[480 ms]
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[1718 ms]
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[1718 ms]
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Required plugins:

Accented Edges 23.1 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 23.1 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 23.1 - from the file “Filter Gallery.8bf”
Average 23.1 - from the file “Average.8bf”
Bas Relief 23.1 - from the file “Filter Gallery.8bf”
BMP 23.1 - from the file “Standard MultiPlugin.8bf”
Camera Raw 14.1 - from the file “Camera Raw.8bi”
Camera Raw Filter 14.1 - from the file “Camera Raw.8bi”
Chalk && Charcoal 23.1 - from the file “Filter Gallery.8bf”
Charcoal 23.1 - from the file “Filter Gallery.8bf”
Chrome 23.1 - from the file “Filter Gallery.8bf”
Cineon 23.1 - from the file “Cineon.8bi”
Clouds 23.1 - from the file “Clouds.8bf”
Color Halftone 23.1 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 23.1 - from the file “Filter Gallery.8bf”
Conté Crayon 23.1 - from the file “Filter Gallery.8bf”
Craquelure 23.1 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 23.1 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 23.1 - from the file “Standard MultiPlugin.8bf”
Crosshatch 23.1 - from the file “Filter Gallery.8bf”
Crystallize 23.1 - from the file “Standard MultiPlugin.8bf”
Cutout 23.1 - from the file “Filter Gallery.8bf”
Dark Strokes 23.1 - from the file “Filter Gallery.8bf”
De-Interlace 23.1 - from the file “Standard MultiPlugin.8bf”
Dicom 23.1 - from the file “Dicom.8bi”
Difference Clouds 23.1 - from the file “Clouds.8bf”
Diffuse Glow 23.1 - from the file “Filter Gallery.8bf”
Displace 23.1 - from the file “Standard MultiPlugin.8bf”
Dry Brush 23.1 - from the file “Filter Gallery.8bf”
Entropy 23.1 - from the file “statistics.8ba”
Export Color Lookup Tables 23.1 - from the file “Export3DLUT.8be”
Extrude 23.1 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 23.1 - from the file “FastCore.8bx”
Fibers 23.1 - from the file “Standard MultiPlugin.8bf”
Film Grain 23.1 - from the file “Filter Gallery.8bf”
Filter Gallery 23.1 - from the file “Filter Gallery.8bf”
Fresco 23.1 - from the file “Filter Gallery.8bf”
Glass 23.1 - from the file “Filter Gallery.8bf”
Glowing Edges 23.1 - from the file “Filter Gallery.8bf”
Grain 23.1 - from the file “Filter Gallery.8bf”
Graphic Pen 23.1 - from the file “Filter Gallery.8bf”
Halftone Pattern 23.1 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 23.1 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 23.1 - from the file “HDRMergeUI.8bf”
HSB/HSL 23.1 - from the file “Standard MultiPlugin.8bf”
IFF Format 23.1 - from the file “Standard MultiPlugin.8bf”
IGES 23.1 - from the file “U3D.8bi”
Ink Outlines 23.1 - from the file “Filter Gallery.8bf”
JPEG 2000 23.1 - from the file “JPEG2000.8bi”
Kurtosis 23.1 - from the file “statistics.8ba”
Lens Blur 23.1 - from the file “Lens Blur.8bf”
Lens Correction 23.1 - from the file “Lens Correction.8bf”
Lens Flare 23.1 - from the file “Standard MultiPlugin.8bf”
Liquify 23.1 - from the file “Liquify.8bf”
Matlab Operation 23.1 - from the file “ChannelPort.8bf”
Maximum 23.1 - from the file “statistics.8ba”
Mean 23.1 - from the file “statistics.8ba”
Measurement Core 23.1 - from the file “MeasurementCore.8me”
Median 23.1 - from the file “statistics.8ba”
Mezzotint 23.1 - from the file “Standard MultiPlugin.8bf”
Minimum 23.1 - from the file “statistics.8ba”
MMXCore Routines 23.1 - from the file “MMXCore.8bx”
Mosaic Tiles 23.1 - from the file “Filter Gallery.8bf”
Multiprocessor Support 23.1 - from the file “MultiProcessor Support.8bx”
Neon Glow 23.1 - from the file “Filter Gallery.8bf”
Note Paper 23.1 - from the file “Filter Gallery.8bf”
NTSC Colors 23.1 - from the file “NTSC Colors.8bf”
Ocean Ripple 23.1 - from the file “Filter Gallery.8bf”
ON1 Resize 10 Standalone Filter 10.5.2 - from the file “PerfectResizeProxy.8li”
ON1 Resize Standalone 10 10.5.2 - from the file “PerfectResizeProxy.8li”
ON1 Resize Standalone 10 Engine Automation 10.5.2 - from the file “PerfectResizeProxy.8li”
ON1 Resize Standalone 10 Engine Filter 10.5.2 - from the file “PerfectResizeProxy.8li”
OpenEXR 23.1 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 23.1 - from the file “Filter Gallery.8bf”
Palette Knife 23.1 - from the file “Filter Gallery.8bf”
Patchwork 23.1 - from the file “Filter Gallery.8bf”
Paths to Illustrator 23.1 - from the file “Standard MultiPlugin.8bf”
PCX 23.1 - from the file “PCX.8bi”
Photocopy 23.1 - from the file “Filter Gallery.8bf”
Picture Package Filter 23.1 - from the file “ChannelPort.8bf”
Pinch 23.1 - from the file “Standard MultiPlugin.8bf”
Pixar 23.1 - from the file “Pixar.8bi”
Plaster 23.1 - from the file “Filter Gallery.8bf”
Plastic Wrap 23.1 - from the file “Filter Gallery.8bf”
Pointillize 23.1 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 23.1 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 23.1 - from the file “PBM.8bi”
Poster Edges 23.1 - from the file “Filter Gallery.8bf”
PRC 23.1 - from the file “U3D.8bi”
Radial Blur 23.1 - from the file “Standard MultiPlugin.8bf”
Radiance 23.1 - from the file “Radiance.8bi”
Range 23.1 - from the file “statistics.8ba”
Render Color Lookup Grid 23.1 - from the file “Export3DLUT.8be”
Reticulation 23.1 - from the file “Filter Gallery.8bf”
Ripple 23.1 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 23.1 - from the file “Filter Gallery.8bf”
Save for Web 23.1 - from the file “Save for Web.8be”
ScriptingSupport 23.1 - from the file “ScriptingSupport.8li”
Shake Reduction 23.1 - from the file “Shake Reduction.8bf”
Shear 23.1 - from the file “Standard MultiPlugin.8bf”
Skewness 23.1 - from the file “statistics.8ba”
Smart Blur 23.1 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 23.1 - from the file “Filter Gallery.8bf”
Solarize 23.1 - from the file “Solarize.8bf”
Spaces 23.1 - from the file “Spaces.8li”
Spatter 23.1 - from the file “Filter Gallery.8bf”
Spherize 23.1 - from the file “Standard MultiPlugin.8bf”
Sponge 23.1 - from the file “Filter Gallery.8bf”
Sprayed Strokes 23.1 - from the file “Filter Gallery.8bf”
Stained Glass 23.1 - from the file “Filter Gallery.8bf”
Stamp 23.1 - from the file “Filter Gallery.8bf”
Standard Deviation 23.1 - from the file “statistics.8ba”
Sumi-e 23.1 - from the file “Filter Gallery.8bf”
Summation 23.1 - from the file “statistics.8ba”
Targa 23.1 - from the file “Standard MultiPlugin.8bf”
Texturizer 23.1 - from the file “Filter Gallery.8bf”
Tiles 23.1 - from the file “Standard MultiPlugin.8bf”
Torn Edges 23.1 - from the file “Filter Gallery.8bf”
Twirl 23.1 - from the file “Standard MultiPlugin.8bf”
U3D 23.1 - from the file “U3D.8bi”
Underpainting 23.1 - from the file “Filter Gallery.8bf”
Vanishing Point 23.1 - from the file “VanishingPoint.8bf”
Variance 23.1 - from the file “statistics.8ba”
Water Paper 23.1 - from the file “Filter Gallery.8bf”
Watercolor 23.1 - from the file “Filter Gallery.8bf”
Wave 23.1 - from the file “Standard MultiPlugin.8bf”
WIA Support 23.1 - from the file “WIASupport.8li”
Wind 23.1 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 23.1 - from the file “WBMP.8bi”
ZigZag 23.1 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 5.2.0.54 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-5.2.0\"
CDO: 1.107.0
CmdN: 1.10.5
CDP: 1.132.0
Projects: 1.1.3
Loaded at: 62 ms - launch time impact: 41 ms
ccx-timeline (Prepared) 2.6.41.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 21.4.2.0 - from the file "Required Folder"
Loaded at: 3855 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 20.7.3.0 - from the file "Required Folder"
CC Libraries Panel (Prepared) 3.14.242.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_14_242\"
CAPTURE: 1.2.18 STOCK: 2.0.30
Photoshop Cloud Value Dialog (Prepared) 1.0.1.0 - from the file "Required Folder"
Photoshop UXP Export-As (Prepared) 5.5.12.0 - from the file "Required Folder"
Photoshop In App Messaging (Loaded) 2.4.1.0 - from the file "Required Folder"
Loaded at: 3855 ms - launch time impact: 0 ms
Photoshop Personalization (Loaded) 2.0.0.0 - from the file "Required Folder"
Loaded at: 3856 ms - launch time impact: 0 ms
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.3.6.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 3423 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2.0.0.24 - from the file "Required Folder"
Loaded at: 3857 ms - launch time impact: 39 ms
Neural Filters (Registered) 1.10.5.0 - from the file "Required Folder"

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”
New Document 3.5.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.5.0\fnft.html?v=3.5.0.4”
Home 2.16.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.16.0\index.html?v=2.16.0.8”
com.adobe.capture.extension 1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\extensions\capture\capture.html”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\extensions\stock-panel-licensing\index.html”
ON1 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\onOne\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\manager.html”

Installed TWAIN devices: NONE

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Participant ,
Jan 12, 2022 Jan 12, 2022

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I have the exact same problem. 25 images, photoshop just stops using GPU. PS 23.1.0 

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Adobe Employee ,
Jan 13, 2022 Jan 13, 2022

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Yes, we are working on it. 

 

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Participant ,
Feb 14, 2022 Feb 14, 2022

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Any news? With v23.2 the files opens slowly and the same gpu not working

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Adobe Employee ,
Feb 16, 2022 Feb 16, 2022

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Not at this time, it is still a work in progress but will be addressed.

We considered a patch-fix but the work had some risks, the better solution will take more time.

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Community Beginner ,
Mar 17, 2022 Mar 17, 2022

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got same problem, march 17 2022. Lastest Photoshop CC, GPU 8GB with i7 and 32GB or RAM.

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Participant ,
Mar 17, 2022 Mar 17, 2022

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Yep still not fixed after a computer upgrade (12900k + 64GB + 3090). It seems to be a software limit.

 

😑

 

 

 

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Community Beginner ,
Mar 19, 2022 Mar 19, 2022

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Yesterday update 23.2.2 did not solve problem...

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Community Beginner ,
Apr 10, 2022 Apr 10, 2022

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Any news? Or I should torrent other version with working scrubby zoom?

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Participant ,
Apr 10, 2022 Apr 10, 2022

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I don't think they care at this point about this problem.

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Participant ,
Apr 11, 2022 Apr 11, 2022

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really is a shame. 

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Community Beginner ,
Apr 28, 2022 Apr 28, 2022

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28/08/22

 

after opening 25 pictures, 26'th and next one don't have access to gpu, main issue is scrubby zoom.

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Adobe Employee ,
Apr 29, 2022 Apr 29, 2022

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We apologize for this inconvenience, 
We looked at allowing more windows to be open with a spot fix, but it was not meant to be. We want to fix it properly and that requires more time and testing of various configurations. 

 

 

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Participant ,
Jun 24, 2022 Jun 24, 2022

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Still no fix? this is crazy, that 25 image limit still exists.

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New Here ,
Jul 07, 2022 Jul 07, 2022

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Can this please get sorted soon? I thought I was the only one experiencing it. I have ryzen 5950x, 64gb ram and 2070 super. I used to be able to open 50+ PSD files without issue until last year. This is necessary for a stop motion workflow or big e-commerce photography job and it pains me to not have scrubby zoom work past 25 images. I notice my v-ram is almost maxed out with 25~ ish photos open too and low normal ram use. Why is this still not fixed? You cant do these workflows in bridge or lightroom, its purely photoshop, actions, and layer work that we copy across and fine tune, tab, and then close all and save all

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Engaged ,
Jul 10, 2022 Jul 10, 2022

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For some of us with NVIDIA cards, this it just opening Photoshop or one document and Photoshop reverts to or only recognizes the Intel card and makes Photoshop freeze or hang. So it's not just people with 23 or 45 images open. Please scan other forum posts. People are posting at Dell and other sites as well. 

 

I've had to download Affinity Photo to meet client deadlines. I'd prefer the Photoshop and Creative Cloud I am paying for.

 

It isn't my NVIDIA card. Tests fine. It isn't Windows, no missing or corrupt files. It isn't my Photosohop needing updates and needing any driver or Windows updates. I suspect there is some conflict there between Adobe products and NVIDIA cards of all sorts. The common denominator is the combo of Adobe and NVIDIA.

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