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P: Greyed out files/folders macOS

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Community Beginner ,
Nov 16, 2019 Nov 16, 2019

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Hello, I wonder whether someone can help.  I upgraded to CC2020 the day it was released, and I am finding that when I navigate to place a file from within PS or AI, the files are grey out out.  They are actually accessible if I click on them, and I have found that if I right click, the files revert to normal, but it is annoying.  I have added a photo of how this looks, and how it should look - it is probably just a setting somewhere, but I am stumped.   Thanks for your help...Emma




Bug Unresolved
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Adobe Employee ,
Nov 18, 2019 Nov 18, 2019

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Are these files on your local disk or on an external disk or server?

Senior Product Manager - Customer Advocacy - Digital Imaging

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LEGEND ,
Dec 17, 2019 Dec 17, 2019

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Hello, same problem here on both local and external disks. Any fix yet? Thanks

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LEGEND ,
Feb 27, 2020 Feb 27, 2020

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Same issue today trying to open files through PS. They are greyed out, but still selectable, and change after selecting.

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LEGEND ,
Dec 21, 2020 Dec 21, 2020

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I have the same problem - all files and folders greyed out??

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LEGEND ,
Mar 24, 2021 Mar 24, 2021

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Same problem here. Illustrator have the same issue. Sometimes the files and folders switch form grayed out to normal after some seconds, sometime only a half of them are grayed out.

If I switch to another folder and then switch back (without close the dialog), all files and folders are shown as normal. But after closing the dialog and re-open it, they are grayed out again.

Very annoying.

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LEGEND ,
Aug 10, 2021 Aug 10, 2021

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I have the same issue. The files are on an external drive and are greyed out. They cannot be selected at all and at no time do they return to normal. 

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