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P: Hang while using Shawdows/Highlights tool with the Histogram panel showing (macOS)

24 Votes
Explorer ,
Feb 18, 2020 Feb 18, 2020

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After latest update Photoshop 21.1.0 hangs while trying to use the Shawdows/Highlights tool. Spinning beachball appears and you have to Force Quit the app. Happens everytime.

Bug Fixed
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macOS

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correct answers 1 Correct answer

Adobe Employee , Mar 18, 2020 Mar 18, 2020
This issue is fixed in the 21.1.1 update that went live last night.

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83 Comments
Adobe Employee ,
Mar 18, 2020 Mar 18, 2020

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This issue is fixed in the 21.1.1 update that went live last night.

Senior Product Manager - Customer Advocacy - Digital Imaging

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LEGEND ,
Mar 18, 2020 Mar 18, 2020

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(German Version of) Photoshop 21.0 to 21.1 crashes whenever I adjust highlights/shadows and the histogram-window is open. OS is MacOS X Catalina, Computers are a new iMac and a Macbook Pro (both late 2018).

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Explorer ,
Mar 18, 2020 Mar 18, 2020

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I have Shadows/Highlights set as an Action and occasionally use it while editing live football matches. I have noticed that it is crashing Photoshop and the only way to stop it is with a Force Close.

My Ps version is 21.1.0 and I'm using a 2015 MBP with 10.14.6

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LEGEND ,
Mar 19, 2020 Mar 19, 2020

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I guess you are right, he was polite and probably enthusiastic and for that I am truly grateful. The problem, as you say, lies in the training of on-line support staff and maybe Adobe, together with many other software companies need to beef this up.

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LEGEND ,
Mar 20, 2020 Mar 20, 2020

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So where's the update? I just checked in and 20.1 is still the latest

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New Here ,
Mar 20, 2020 Mar 20, 2020

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It's fixed. Using 21.1.1 from cloud and the update was automatic. Thrilled

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New Here ,
Mar 21, 2020 Mar 21, 2020

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I had to sign out of Cloud Services and sign in again for 21.1.1 to show up.  Then it updated.

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Explorer ,
Mar 21, 2020 Mar 21, 2020

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LATEST
Latest update fixes the problem. Worked for me.

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