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P: Healing and Spot Healing Brush Lag

111 Votes
Contributor ,
Oct 18, 2017 Oct 18, 2017

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In most recent 2018 update, healing and spot healing brush have become much less responsive, sometimes taking multiple seconds after completion of stroke to affect the image.

Late 2016 Macbook, up to date OS and Software

I've done the regular things like turning off OpenCL and changing other performance options... no change.
GIF framerate is sped up 2x 

 RackMultipart2017101816638abxo-e6dcc86c-5f0a-49df-839e-84a8dc0a1a54-349345759.gifRackMultipart2017101816638abxo-e6dcc86c-5f0a-49df-839e-84a8dc0a1a54-349345759.gif

Bug Fixed
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macOS , Windows

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correct answers 1 Correct answer

Adobe Employee , Nov 14, 2017 Nov 14, 2017
This should be resolved in the 19.0.1 update released last night. Please update Photoshop using the Creative Cloud desktop app, and let us know how it feels!

Regards
Pete

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282 Comments
Adobe Employee ,
Oct 18, 2017 Oct 18, 2017

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Steve,

Can you take a look at your console log to see if the OS or Photoshop is reporting anything there?  Also, it would be worth looking at activity monitor to see if PS CC 2018 is using more CPU when using those tools compared to previous versions.  Thanks.

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Contributor ,
Oct 18, 2017 Oct 18, 2017

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Hi Adam,
Thanks for the speedy reply.
Nothing abnormal in memory or CPU resources. I've purged the history, tried many combinations of performance variables in PS settings, the only thing that fixes it is a restart of PS.
I'm not sure what to look for in the console log. No errors are showing up for Adobe or Photoshop
RackMultipart20171018625381ef7-e972cdf5-b3b2-4d79-85c9-17ce5148142c-2009062619.png
RackMultipart20171018967761bg9-ccc3408b-fad0-43b1-be8b-0c7d8f947a7f-1468962461.pngRackMultipart2017101873868es4n-7f5c1f11-4daa-434f-bff4-da29774e3c3c-1863480941.pngRackMultipart201710187074rtjaw-6ba71e0f-d480-4a0e-b157-0ab845d2f1bd-1896269305.png

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Adobe Employee ,
Oct 18, 2017 Oct 18, 2017

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Have you restarted your computer after the update? I had another customer report this issue and a restart of their system corrected the issue.

Senior Product Manager - Customer Advocacy - Digital Imaging

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New Here ,
Oct 18, 2017 Oct 18, 2017

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I came in here to report the same problem. I work on typically very large images (10,000 pixels) and the spot healing brush is now almost unusable. There is incredible lag, so I can no longer go from spot to spot as the lag will either not catch up or it will create a line point between the two spots and create an even larger delay. 

Back to the clone tool in the meantime. Hope there is a fix for this. Wouldn't have updated if I had known of the slowdown...

On OS 10.2.6 and have restarted after installation.

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LEGEND ,
Oct 18, 2017 Oct 18, 2017

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I too experienced the "line point between two spots" almost like holding shift between each click. Rebooting PS cleared it up but saving large 16-bit files takes a while. However, I have also recently worked a long period of time without the issue. 

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LEGEND ,
Oct 18, 2017 Oct 18, 2017

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Here's my sample of the issue.

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Contributor ,
Oct 18, 2017 Oct 18, 2017

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I did try a restart and Disk First Aid, neither have resolved the issue

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Contributor ,
Oct 18, 2017 Oct 18, 2017

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Don't forget to hit the "me too" so this bug becomes a priority

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Contributor ,
Oct 18, 2017 Oct 18, 2017

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Don't forget to hit the "me too" so this bug becomes a priority

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Contributor ,
Oct 18, 2017 Oct 18, 2017

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Ok, it's not just the healing tool for me. Zooming in and panning are occasionally lagging exactly the same as the healing tool, taking multiple seconds to react, but the cursor freezes for these two actions in between rendering.

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Explorer ,
Oct 18, 2017 Oct 18, 2017

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Having same problems, with painting brushes, especially any effect and tne new brushes.

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LEGEND ,
Oct 18, 2017 Oct 18, 2017

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> Back to the clone tool in the meantime. Hope there is a fix for this. Wouldn't have updated if I had known of the slowdown...>

You're not stuck on 2018. You can reinstall 2017 if you uninstalled it. Personally, I keep the last version back for some time after installing a new version—just in case something comes up that makes my life harder.

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Contributor ,
Oct 18, 2017 Oct 18, 2017

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Technically a restart of OS or Photoshop reset the problem, but it comes back after a short time of working every time.

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Contributor ,
Oct 18, 2017 Oct 18, 2017

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Technically a restart of OS or Photoshop reset the problem, but it comes back after a short time of working every time.

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Contributor ,
Oct 18, 2017 Oct 18, 2017

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Love the new algorithm for the Select and Mask tool, but healing brush makes it unusable... have to switch back to 2017, don't have time to keep testing.

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Enthusiast ,
Oct 18, 2017 Oct 18, 2017

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Did you trash your Prefs when you installed CC 2018?
I had problems with the Healing Brush until I trashed my Prefs and rebooted the computer.

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Community Beginner ,
Oct 19, 2017 Oct 19, 2017

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Same issue here people - the spot healing brush is now totally unusable with one simple click on the smallest specs of dust taking 10 seconds (I have timed it a couple of times) to complete it's healing.

Ironically the healing brush in Lightroom that I have complained about being too slow and unusable for years is now faster and more usable than the one in Photoshop! (though still no wear near good enough for Adobe to brag about it as an improvement the way they have been, it's still poor).

I've hit the Me Too button - and hope they can fix this soon I have hundreds of macro shots of micro chips to work through and although they were cleaned extensively every spec of dust on the product looks huge!

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Community Beginner ,
Oct 19, 2017 Oct 19, 2017

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After a day of messing about I appear to have overcome this issue - I'm not the methodical type unfortunately so I'm not exactly sure what I did to fix the problem but I recommend you persevere. Lots of reboots and checking drivers - "one of" the last things I did was unplug the Wacom art pad all together then reboot - after this I found the spot brush to be working nice a fast, and after I plugged the art pad back in with everything still running - it has been OK since then, (I'm not touching anything else until I have finished this job).

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Adobe Employee ,
Oct 19, 2017 Oct 19, 2017

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We've had other reports of slow brush performance fixed with a preference reset and restart. If you haven't tried this yet, please do: use the button "Reset Preferences on Quit" from Preferences > General, then restart your system.  Does the lag still occur?  Please let me know.  Thanks.

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Community Beginner ,
Oct 19, 2017 Oct 19, 2017

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Sorry for the FALSE HOPE everyone . . . 

Well whatever fixed it did not last,  just a couple of hours use and it's now as bad as it ever was - Looks like its something Adobe broke and I can't fix it!!! I'm so far behind now this is now costing me money.

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Adobe Employee ,
Oct 19, 2017 Oct 19, 2017

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Can the people affected by this please help us by providing what type of file they're seeing this on?  8bit, 16bit? RGB, large, small, amount of layers?  Any info would be helpful for us in trying to reproduce this.  Thanks.

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New Here ,
Oct 19, 2017 Oct 19, 2017

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I always work in 8bit, usually RGB.

I've experienced this problem on images ~10,000 x 7,000 pixels (155 dpi), single layer.

Also experiencing this on smaller 1200x1200 multi-layered TIF files (~8 layers), regardless of the toggle sample all layers being on or not.

I counted just now and it took over 20 seconds to clean up a single "spot" (20 pixel brush) on the 10,000x7000 flat image. The time on the smaller one is 3 seconds.

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Community Beginner ,
Oct 19, 2017 Oct 19, 2017

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This really should not matter they are the same type of files as the last few thousand files I was using all year long and before.

My use of PS is very repetitive this app should work no matter what the files and it especially should work at least as well as it did before on the same files - unless it is a downgrade!

But as you asked they are just simple RAW files straight out of a Fujifilm GFX 50s on a round trip from some basic batch processing in Lightroom (so it becomes a PS file when I hit the edit in PS comment in Lightroom of course) - if you think it's down to file size what the hell is going to happen when I want to look at large something out the Hasselblad or even larger such as our large format film scans.

Just make it work as it did before we never had to use specific type or size of file before.

BTW - I just reset preferences on quit and of course now my PS looks bad and I need to spend a whole load more time finding my way around it and putting everything back where I expect it to be!!

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Adobe Employee ,
Oct 19, 2017 Oct 19, 2017

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Also it would be helpful to know if you are driving PS with a mouse or tablet.  Thanks.

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New Here ,
Oct 19, 2017 Oct 19, 2017

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Mouse here. I have tried with a tablet and am experiencing the same results (no faster or slower)

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