P: Helvetica Neue Bold doesn't render spaces under Lion

11 Votes
Explorer ,
Jul 21, 2011 Jul 21, 2011

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Loaded up some PSDs that I had created in Snow Leopard after installing Lion and they looked fine... except for one thing. Anywhere that I used Helvetica Neue Bold there were no spaces in between words anymore.

This issue doesn't occur in anything else other than Photoshop (I've actually also seen it in Illustrator). Tried clearly Adobe font cache, multiple times... no dice. It would be very awesome to get a solution on this because it's preventing me from using that font, which is used quite often.

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correct answers 1 Correct answer

Adobe Employee , Feb 04, 2015 Feb 04, 2015
Apple fixed this in subsequent releases of OS X (10.7.x) or later.

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45 Comments
LEGEND ,
Jul 22, 2011 Jul 22, 2011

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Just had the very same problem with Illustrator. Have to get an ad together using this font.... ideas much wanted.

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New Here ,
Jul 22, 2011 Jul 22, 2011

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Same issue here I'm afraid!

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LEGEND ,
Jul 22, 2011 Jul 22, 2011

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Same problem as well.

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LEGEND ,
Jul 23, 2011 Jul 23, 2011

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Same problem here.

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Participant ,
Jul 23, 2011 Jul 23, 2011

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I'm an app UI designer and I just cannot work without Helvetica Neue Bold. That's frustrating.

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LEGEND ,
Jul 23, 2011 Jul 23, 2011

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Same problem here on CS3.

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Participant ,
Jul 23, 2011 Jul 23, 2011

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CS3? So, the plot thickens...

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LEGEND ,
Jul 23, 2011 Jul 23, 2011

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So it does. Are folks having this issue on CS4 and CS5?

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Participant ,
Jul 23, 2011 Jul 23, 2011

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I do on CS4. I really hope Adobe don't treat this as a way to make us upgrade to CS5. That would be a low blow.

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New Here ,
Jul 23, 2011 Jul 23, 2011

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CS4 (Extended) for me 😞

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LEGEND ,
Jul 23, 2011 Jul 23, 2011

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Yeah, $650 just to fix one font's spaces would be lame.

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New Here ,
Jul 23, 2011 Jul 23, 2011

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Agreed! Wholeheartedly!

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LEGEND ,
Jul 23, 2011 Jul 23, 2011

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@B.O.B - So just to clarify, is the problem absent from CS5? I'd like to know if I did (stupidly) upgrade, I would be rid of this problem.

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Participant ,
Jul 23, 2011 Jul 23, 2011

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I'm not sure if it's on CS5. But until now I'm hearing complains only from CS3 and CS4 users.

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LEGEND ,
Jul 23, 2011 Jul 23, 2011

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Helvetica Neue Bold is rendering spaces for me on CS5.1 trial.

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LEGEND ,
Jul 23, 2011 Jul 23, 2011

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Clarification: I only downloaded the Photoshop trial, not the suite.

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LEGEND ,
Jul 24, 2011 Jul 24, 2011

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I am having this problem too and need a fix badly

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Explorer ,
Jul 25, 2011 Jul 25, 2011

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I wonder what happens if we re-install CS4?

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Explorer ,
Jul 25, 2011 Jul 25, 2011

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Folks, I found a solution that worked for me...

Disclaimers:
a) This worked for me, and I’ve only tested it in Photoshop CS4.
b) Backup stuff before you delete, change, or modify anything.

Onto the instructions...

1. You need (I’m assuming) a pre-Lion version of Helvetica Neue.
2. Copy it (Apple+C)
3. Go to /System/Library/Frameworks/ApplicationServices.framework/Versions/A/
Frameworks/ATS.framework/Versions/A/Resources/ProtectedFonts/
4. Delete HelveticaNeue.dfont from that folder and paste in the replacement (Apple+V)
5. Go to /System/Library/Fonts/
6. Delete HelveticaNeue.dfont from that folder and it should auto-replace itself. If it doesn’t, paste in the replacement again
7. At this point, you should clear out font caches for Photoshop. I use Font Explorer so that makes it easy. You can also use Onyx to do that.
8. Reboot

Good luck!

Full post can be found here: bit.ly/o06i6A

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Participant ,
Jul 25, 2011 Jul 25, 2011

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Replacing a system font might cause us future trouble, don't you think?

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Explorer ,
Jul 25, 2011 Jul 25, 2011

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I'm not sure. I feel like the risk is minimal, since it's the same font, just from Snow Leopard instead of Lion. And who knows, it may be replaced again in a future update.

It's up to you though, of course.

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Explorer ,
Jul 25, 2011 Jul 25, 2011

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Also, you could save the original font in case something goes awry.

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Participant ,
Jul 25, 2011 Jul 25, 2011

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I couldn't help noticing that OS X Lion has 2 different Helvetica Neue on its system. One is called "HelveticaNeue.dfont" and it has 3,4MB (twice the size of the same file on Snow Leopard), the second is called "HelveticaNeueDeskUI.ttc" and it has 1,6MB (about the same size of the Snow Leopard's Helvetica Neue).

Actually I'm reluctant to replace the 3,4MB Lion's Helvetica Neue with the 1,4MB Snow Leopard's Helvetica Neue. Why the sizes are so different?

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Participant ,
Jul 25, 2011 Jul 25, 2011

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Look what I've just found: https://discussions.apple.com/thread/...

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Adobe Employee ,
Jul 25, 2011 Jul 25, 2011

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We're currently investigating the problem. It appears to be isolated to CS4 and CS3 and exclusively with the Bolded version of Helvetica Neue. There is no problem if you're running CS5 or CS5.1 or if you're running an earlier version using a different style of Helvetica Neue (such as Bold Italic, Light, Condensed Bold, Regular, etc).

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